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Getting started as an OnZoom Attendee Follow

Overview

Note: OnZoom is only available to the US market as of launch. OnZoom will be available globally at a later date.

OnZoom is an immersive platform where consumers can search for—and enjoy—new interactive and engaging virtual experiences from creators of all sizes: from large-media organizations to creative individual Hosts.

This article covers:

Prerequisites

  • Zoom desktop client
    • Windows: 5.3.0 (52651.0920) or higher
    • macOS: 5.3.0 (52651.0920) or higher
  • Pro, Business, Enterprise, or Education account
  • Basic user

Registering for OnZoom events

Registering for a free OnZoom event

To register for a free OnZoom event:

  1. Sign in to OnZoom.
  2. Click the free event you want to register for.
  3. Click Register.
    If you selected a free event-series, click Entire Series.
    If you selected a drop-in event, click Drop-In.
  4. Depending on the event type you selected—single event, series, or drop-in—when the registration window opens:
    • If you selected a single event: click the + button to add the number of tickets you want. Click the - button to remove the tickets you don't want.
    • If you selected a series event: click the + button to add the number of series tickets you want. Click the - button to remove the series tickets you don't want.
    • If you selected a drop-in event: click the + button next to the session you want to register for to add the number of tickets you want. Click the - button to remove the tickets you don't want.
      Note: If there are multiple sessions, add tickets to the sessions you want to register for.
  5. Click Continue after verifying the number of tickets you want.
  6. (Optional) Select I agree that OnZoom may share my contact information with the event organizer to share your contact information with the event organizer.
  7. Click Checkout.
    You will be taken to the checkout window. Before you place your order:
    • If you bought one ticket, enter the email address that you want the ticket to be sent to.
    • If you bought multiple tickets, enter the email addresses that you want each ticket to be sent to.
      Note: Multiple tickets cannot be sent to the same email address.
    • If you want to remove a ticket, click Delete Ticket.
  8. Click Place Order to complete your purchase.
    Once the order confirmation page appears, you can sync the event to your calendar.

Note: Your avatar during a free event will be the initials of your OnZoom account name. Avatars for free events cannot be changed.

Registering for a paid OnZoom event

Note: Multiple tickets cannot be sent to the same email address.

To register for a paid OnZoom event:

  1. Sign in to OnZoom.
  2. Click the paid event you want to register for.
  3. Click Register.
    If you selected an event-series, click Entire Series.
    If you selected a drop-in event, click Drop-In.
  4. Depending on the event type you selected—one-time event, series, or drop-in—when the registration window opens:
    • If you selected a single event: click the + button to add the number of tickets you want. Click the - button to remove the tickets you don't want.
    • If you selected a series event: click the + button to add the number of series tickets you want. Click the - button to remove the series tickets you don't want.
    • If you selected a drop-in event: click the + button next to the session you want to register for to add the number of tickets you want. Click the - button to remove the tickets you don't want.
      Note: If there are multiple sessions, add tickets to the session you want to register for.
  5. Click Continue after verifying the number of tickets you want.
  6. (Optional) Select I agree that OnZoom may share my contact information with the event organizer to share your contact information with the event organizer.
  7. Click Checkout.
  8. Select your payment method, then click Place Order.
  9. Enter your payment credentials.
    Once the order confirmation page appears, you can sync the event to your calendar.

Sharing contact information with the event organizer

You may be asked to share your contact information with the Host when you register for certain OnZoom events. OnZoom Hosts will receive your contact information from OnZoom as soon as you agree to share your information with them. It’s important to know that once the Host receives your information, such information may be used in accordance with the Host’s own separate privacy policy. For example, the Host may directly send your information about the event, future events, and other marketing communications, or share your information with other parties. Ensure that you carefully review the applicable policies of the Host. Host policies may be available on the Host’s event listing or profile page or may be requested by contacting the Host.

If you do not wish to share your contact information with the Host, clear or do not select the I agree that OnZoom may share my contact information with the event organizer check box. If you have questions about how your information will be used, contact the Host through our contact host services to obtain and review their privacy policy.

You can learn more about OnZoom’s privacy practices by visiting our privacy statement.

Joining an event

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

Notes:

  • Every ticket creates a unique URL that is linked to your account. Other users will not be able to join the event using your link.
  • Joining audio by Zoom Phone or dial-in is not supported.

Joining an event from an email

To join an event from email:

  1. Open the OnZoom event confirmation email.
  2. Click View Ticket.
    This will redirect you to the event's details page.
  3. Click Join.

Joining an event from your OnZoom account

To join an event from your OnZoom account:

  1. Sign in to your OnZoom account.
    Note: You must sign in using the same email address that your ticket is registered to.
  2. In the top-right corner, click Tickets.
  3. Click the event you want to join.
  4. Click Join Lobby.

Joining an event from a calendar entry

To join an event from a calendar entry:

  1. Open your calendar.
  2. Find the OnZoom event entry you want to join.
  3. Open the scheduled entry.
  4. Click the Join OnZoom Event link.
    Note: The URL in the calendar entry is unique to your OnZoom account. The link will not work for other users.

Joining an event from a Zoom Rooms system

You will need a Zoom Rooms setup, and you will need to sign into your room system to attend OnZoom events using Zoom Rooms.

Joining an event from a Zoom for Home device

You will need a Zoom for Home-compatible device to attend OnZoom events using Zoom for Home.

Favoriting an event

To save an event to your Favorites list:

  1. Sign in to OnZoom.
  2. Find the event you want to favorite, then click the Favorite button heart-button.png on the event card.
    You can also click the Favorite button heart-button.png in the event's details page.

To see the list of events you have favorited, click Favorites in the top-right corner.

Sharing an event

To share an OnZoom event:

  1. Sign in to OnZoom.
  2. Find the event you want to share, then click the Share button share-button.png on the event card.
    You can also click the Share button share-button.png in the event's details page.
  3. Choose to share your event through the following options:
    • Email: Click the email icon ✉︎.
      Compose your email, then send to share.
    • Social media: Select which social media icon you want to share the event on: Facebook, Messenger, Twitter, or LinkedIn.
    • Share Event Link: Copy and paste the event link to share.

Rating an event

To rate an event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. Click the Past tab.
  4. Click Rate Event next to the past event you want to rate.
  5. Select the number of stars to reflect your experience of the event.
    Note: If you give a 5-star rating, a bonus star will appear that you can give as a 6th star if the Host did an exceptional job.
  6. (Optional) In the feedback box, enter comments or a review of the event to provide more details.
  7. Click Save.

Editing an event's rating

To edit a previous rating:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. Click the Past tab.
  4. To the right of an event that you already rated, click Review Rating.
  5. Click Edit pencil-button.png.
  6. (Optional) Click the number of stars that you want to change your rating of the event to.
  7. (Optional) In the feedback box, edit your comments or review.
  8. Click Save.

Deleting an event's rating

To delete a previous rating:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. Click the Past tab.
  4. To the right of an event that you already rated, click Review Rating.
  5. Click Delete trash-button.png.

Searching for events

You can find events that you are interested in more easily by using OnZoom's search box or clicking the OnZoom for You category on the home page.

Searching for events by keywords

To search events using a keyword:

  1. Sign in to OnZoom.
  2. In the What do you want to attend? search box, enter the keywords that your event should include.

Filtering event searches

To filter events by a category:

  1. Sign in to OnZoom.
  2. Click the category you want to limit your event search to:
    • OnZoom for You
    • Education & Family
    • Business & Networking
    • Entertainment & Visual Arts
    • Food & Drink
    • Fitness & Health
    • Home & Lifestyle
    • Community & Spirituality
    • Other
  3. (Optional) Use the filter to further narrow your the search results:
    • Date
    • Categories
    • Price
    • Type
  4. Search for your event with the selected filters applied.

Gifting an event ticket

You can purchase a ticket to an event and gift the ticket—or transfer the ticket—to someone else.

To gift a free or paid event:

  1. Click View Tickets on the order confirmation page.
    You can also click Tickets in the top-right corner.
  2. Find the event that you want to gift, then click the Gift button.
  3. Enter the email address of the person you want to gift the ticket ownership to.
  4. (Optional) Enter a message about why you're gifting them this ticket.
  5. Click the Gift to Friend button.

Transferring ownership of an event ticket

If you want to transfer the ownership of a previously gifted ticket to someone else:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. Click the Orders tab.
  4. Click the ellipses more-button__1_.png next to the event you previously gifted, then click View Details.
  5. Click Transfer Ticket.
  6. Enter the email address of the person you want to transfer ownership of the ticket to.
  7. (Optional) Enter a message about why you're gifting them this ticket.
  8. Click Gift to Friend.

Canceling your registration

You can cancel your registration anytime within the Host's cancellation policy.

Contacting the Host

To contact the Host through email:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. In the list of your registered events, click View Order.
  4. On the left-hand side, click Contact Host.
  5. Compose your email, then send it to the Host.