Overview
Note: OnZoom is only available to the US market as of launch; OnZoom will be available globally at a later date.
OnZoom is an immersive platform where consumers can search for—and enjoy—new interactive and engaging virtual experiences from creators of all sizes, from large-media organizations to creative individual Hosts.
Note: Zoom Rooms is not supported at this time.
This article covers:
- Registering for a free OnZoom event
- Registering for a paid OnZoom event
- Joining an event
- Favoriting an event
- Sharing an event
- Rating an event
- Gifting an event ticket
- Cancelling your registration
- Contacting the Host
Prerequisites
- Zoom desktop client
- Windows: 5.3.0 (52651.0920) or higher
- macOS: 5.3.0 (52651.0920) or higher
- Free, Pro, Business, Enterprise, or Education account
Registering for a free OnZoom event
- Sign in to OnZoom.
- Click on the free event you want to register for.
- Click the Register button.
Note: If you selected a free event-series, click Entire Series. If you selected a drop-in event, click Drop-In. - Depending on the event type you selected—single event, series, or drop-in—when the registration window opens:
- If you selected a single event: click the + button to add the number of tickets you want; click the - button to remove the tickets you don't want.
- If you selected a series event: click the + button to add the number of series tickets you want; click the - button to remove the series tickets you don't want.
- If you selected a drop-in event: click the + button next to the session you want to register for to add the number of tickets you want; click the - button to remove the tickets you don't want.
Note: If there are multiple sessions, add tickets to the sessions you want to register for. - Click the Checkout button.
- You will be taken to the checkout window. Before placing your order:
- If you bought one ticket, enter the email address that you want the ticket to be sent to.
- If you bought multiple tickets, enter the email address that you want each ticket to be sent to.
Note: Multiple tickets cannot be sent to the same email address. - If you want to remove a ticket, click Delete Ticket.
- Click the Place Order button to complete your purchase.
Once the order confirmation page appears, you can sync the event to your calendar.
Note: Your avatar during a free event will be the initials of your OnZoom account name; avatars for free events cannot be changed.
Registering for a paid OnZoom event
- Sign in to OnZoom.
- Click on the paid event you want to register for.
- Click the Register button.
Note: If you selected an event-series, click Entire Series. If you selected a drop-in event, click Drop-In. - Depending on the event type you selected—non-series, series, or drop-in—when the registration window opens:
- If you selected a single event: click the + button to add the number of tickets you want; click the - button to remove the tickets you don't want.
- If you selected a series event: click the + button to add the number of series tickets you want; click the - button to remove the series tickets you don't want.
- If you selected a drop-in event: click the + button next to the session you want to register for to add the number of tickets you want; click the - button to remove the tickets you don't want.
Note: If there are multiple sessions, add tickets to the session you want to register for. - Click the Checkout button.
- Select your payment method, click Place Order, and enter your payment credentials.
Note: Multiple tickets cannot be sent to the same email address.
Once the order confirmation page appears, you can sync the event to your calendar.
Joining an event
Note: Every ticket creates a unique URL that is linked to your account; other users will not be able to join the event using your link.
After you have completed registration for a free or paid event, you will receive an email to confirm your registration.
To join an event from email:
- Open the OnZoom event confirmation email.
- Click View Ticket; you will be redirected to the event's details page.
- Click Join.
To join an event from your OnZoom account:
- Sign in to your OnZoom account.
Note: You must sign in using the same email address that your ticket is registered to. - In the top-right corner, click on Tickets.
- Click on the event you want to join.
- Click Join.
To join an event from a calendar entry:
- Open your calendar.
- Find the OnZoom event entry you want to join.
- Open the scheduled entry.
- Click on the Join OnZoom Event link.
Note: The URL in the calendar entry is unique to your OnZoom account; the link will not work for other users.
Favoriting an event
To save an event to your Favorites list:
- Click the ♡ icon in the event card, or
- Click the ♡Favorite button located in the event's details page.
To see the list of events you have favorited, click on Favorites in the top-right corner of the page.
Sharing an event
To share an event via email:
- Click on the ⇨ icon in the event card, or click on the ⇨Share button located in the event's details.
- Click the ✉︎ icon.
- Compose your email and then send to share.
To share an event via social media:
- Click on the ⇨ icon in the event card, or click on the ⇨Share button located in the event's details.
- Click on the social media's icon (Facebook, Messenger, Twitter, or LinkedIn) to share.
Rating an event
To leave a rating for an event:
- Sign in to OnZoom.
- In the top-right corner of the page, click Tickets.
- In the drop-down menu underneath Tickets, select Past Events.
- Click Rate Event next to the past event you attended to leave a rating.
- Click on the number of stars to reflect your experience of the event.
Note: If you give a 5-star rating, a bonus star will appear that you can give as a 6th star if the Host did an exceptional job. - (Optional) Write comments or a review of the event to provide more details.
- Click Save.
Gifting an event ticket
You can purchase a ticket to an event and gift the ticket—or transfer the ticket—to someone else.
After registering for the free or paid event you want to gift:
- Click the View Ticket(s) button in the order confirmation page. You can also click on Tickets in the top-right corner from anywhere on OnZoom.
- Click Gift.
- Enter the email address of the person you want to gift the ticket ownership to.
- (Optional) Enter a message about why you're gifting them this ticket.
- Click the Gift to Friend button.
If you want to transfer the ownership of a previously gifted ticket to someone else:
- Sign in to OnZoom.
- In the top-right corner of the page, click Tickets.
- Click Orders.
- Hover your mouse over the ... icon next to the event you previously gifted, then click View Details.
- Click the Transfer Ticket button.
- Enter the email address of the person you want to transfer ownership of the ticket to.
- (Optional) Enter a message about why you're gifting them this ticket.
- Click the Gift to Friend button.
Cancelling your registration
You can cancel your registration anytime within the Host's cancellation policy.
Contacting the Host
To contact the Host via email:
- Sign in to OnZoom.
- In the top-right corner, click Tickets.
- In the list of events you have registered for, click View Tickets.
- On the left-hand side of the page, click the Contact Host button.
- Compose your email and then send to the Host.