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Canceling a ticket as an OnZoom Attendee Follow

Note: OnZoom is only available to the US market as of launch; OnZoom will be available globally at a later date.

For free events, you can cancel your ticket any time before the start of the event.

For paid events that allow ticket cancellations, you can get a full refund if you cancel your ticket at least 24 hours before the event. If you cancel your registration with less than 24 hours remaining before the event, it is up to the Host to approve your refund request.

This article covers:

Prerequisites for canceling a ticket as an OnZoom Attendee

  • Basic user
  • Pro, Business, Enterprise, or Education account

How to cancel registration immediately after ticket purchase

Note: The option to cancel a ticket only appears if the Host accepts cancellations for the event.

To cancel registration after a ticket purchase:

  1. When the payment confirmation page appears, click View Ticket.
  2. On the left side of the page, click Cancel Order.
  3. Click Yes, Cancel Order to confirm.
    An Order Canceled window will appear.
  4. Click OK.

How to cancel registration within the cancellation policy

Note: The option to cancel a ticket only appears if the Host accepts cancellations for the event. If the Host has not implemented a ticket cancellation policy for the event or if the ticket cancellation occurs outside of the applicable cancellation period, the Host makes the final decision to accept or deny a cancellation request. The Host is not obligated to approve a cancellation request.

If the Host accepts cancellations, you will receive a full refund if you cancel your ticket at least 1 hour before the start of the event.

To cancel registration within the cancellation policy:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Tickets.
  3. In the list of your registered events, find the event for which you want to cancel your ticket.
  4. Click View Order.
  5. On the left side of the page, click Cancel Order.
  6. Click Yes, Cancel Order to confirm.
    An Order Canceled window will appear.
  7. Click OK.

An Attendee can request a refund from the Host outside of the cancellation policy. Refunds outside of the cancellation policy are at the sole discretion of the Host. Once 14 days have passed since an event has ended, refunds for the event may not be requested or initiated, as further discussed in the OnZoom Terms of Use.