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Frequently asked questions about being an OnZoom event Host Follow

Hosts can easily create, list, and monetize events on OnZoom where new audiences can find them. Events can be free, paid, or a hybrid with both free and paid tickets available for registration. Hosts can use Zoom’s platform to engage with Attendees during live events.

This article covers:

How to get started as a Host

Before you can host events, you need to go to OnZoom and apply to become an OnZoom Host.

OnZoom event options

Hosts can create a single event or an event series. Events can be free, paid, or a hybrid of both free and paid tickets. Paid events must have a ticket price of at least $1.00. Paid events cannot be created more than 28 days prior to the event date.

OnZoom hardware partners

Depending on the type of event you plan on hosting, investing with one of the OnZoom hardware partners can elevate your sessions. For the best video quality for events where you will be moving around (e.g., a workout class, technical demonstration, or field trip), it will be best to have the necessary video hardware to support your event. For music or audio-focused events, our hardware partners with Zoom-compatible mics will help you to provide the best audio quality.

OnZoom’s hardware partners are:

How to use event security best practices

For increased event security, we recommend running your event with the default settings in place when creating an event.

Enabling security options may enhance the quality of the event (e.g., eliminating background noise from Attendees) and give you more control as a Host (e.g., reducing interruptions), but the event may be less interactive.

Notes:

  • To help prevent disruptions during events, Attendees who join an event with a free ticket will not be able to display their profile pictures.
  • As the Host, it is best to start the event 10-15 minutes ahead of time. If you need a co-host, create a private free ticket for them, and then promote them to co-host once your meeting has started.

Under Advanced Options, you can enable the following event options when creating an event:

  • Joining the Event
    • Attendees can join event 15 minutes before the event starts
    • Waiting room
  • Event Security
    • Attendees can change screen names
    • Attendees can share their screens
  • Cloud Recording Settings and Access Permissions
    Note: When you record meetings to the cloud, only the activity in the main room of your event is recorded. Activity in breakout rooms in the event are not recorded.
    • Record Host and all participants with video and audio enabled
    • Automatically record at start time
    • Include complimentary access to this event's cloud recording with registration

Private events and tickets

Hosts can schedule private events that are invite-only and can choose to not place these events in the OnZoom event directory.

If private tickets are the only ticket type available for an event, OnZoom users who are not placed on a private event's guest list by the Event Host or are not signed in will not be allowed to register for that event.

For events where the Host has made both private and public tickets available for purchase, registration will be available from the event page.

When an OnZoom user registers for an event that has both private and public tickets, only the tickets made available to the public will be shown. Private tickets will not be shown to OnZoom users who are not on the guest list.

Hosts can add users to the guest list by:

  • Adding emails one-by-one
  • Importing emails from a CSV file
  • Adding specified domains

Note: Additional users can be added to the guest list before the event starts and at any time during the event.

How to manage tickets

Track ticket sales

To track ticket sales for an upcoming event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Upcoming tab.
  5. To the right of the event you want to see tickets sales for, click the ellipses more-button__1_.png, then click View Event Summary.

View ticket sales for an event that has already ended

To view the ticket sales for an event that has already ended:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Past tab.
  5. To the right of the event you want to see tickets sales for, click the ellipses more-button__1_.png, then click View Event Summary.

View orders for a specific event

To view the orders for a specific event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. In the Upcoming or Past tab, find your event.
  5. To the right of the event you want to view the orders for, click the ellipses more-button__1_.png, then click View Event Summary.

View and approve refund requests for a specific event

To view and approve the refund requests for a specific event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. In the Upcoming or Past tab, find your event.
  5. To the right of the event you want to view, click the ellipses more-button__1_.png, then click View Event Summary.
  6. Click Refunds.
  7. To the right of the name of the purchaser requesting a refund, click Approve Refund.

Note: OnZoom provides Registrant information, such as their email address, only if the registrant opts into allowing OnZoom to share contact info with the event Host. Hosts can see a list of the event's registrants by clicking View Event Summary.

How to edit events

Hosts can edit their drafted and published events by clicking the Manage tab, then clicking Events.

For OnZoom events, the date, time, ticket-sale window, and cancellation policy can be edited at any point before the sale of a ticket. Once a ticket has been sold, only the event's copy and images, in addition to adding new ticket types, can be edited. For private tickets with invitees, the Host can edit the ticket type to include more invitees after the event has been published.

If a Host needs to change an event's date, time, or cancellation policy after a ticket has been sold, the Host must cancel the event, refund the purchased tickets, and re-list the revised event.

How to duplicate events

Hosts can duplicate a drafted event, published event, or a past event.

To duplicate an event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. Find the event you want to duplicate.
  5. To the right side of your event, click the ellipses more-button__1_.png, then click Duplicate Event.

How to cancel events

Hosts can cancel upcoming events. If a Host cancels a paid event, the cost of the ticket for the event will be automatically refunded to registrants.

Note: PayPal and/or Stripe's transaction fees may not be refunded and may be deducted from the Host's PayPal business or Stripe account pursuant to your agreement with PayPal and/or Stripe.

To cancel an event:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Upcoming tab.
  5. Find the event you want to cancel.
  6. To the right side of your event, click the ellipses more-button__1_.png, then click Cancel Event.

How to delete event drafts

You can only delete an event if it has not been published. Once an event draft has been published, the event is live, and, therefore, can only be canceled.

To delete an event draft:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Drafts tab.
  5. Find the event you want to delete.
  6. To the right side of your event, click the ellipses more-button__1_.png, then click Delete Event.

Ticket payment options

Note: Ensure that the email address you use to create your PayPal business and/or Stripe account matches the email address that you use to sign up with Zoom and OnZoom.

  • PayPal and/or Stripe: To host and collect payments for paid events on OnZoom, you must have a PayPal business account. If you don’t already have a PayPal business and/or Stripe account, create an account and link it to your OnZoom account to host paid events.
  • Credit cards: Paid tickets can also be purchased through direct credit card payments.

Ticket cancellations and refunds

Note: Refunds are only available for paid events.

Cancellation policies and penalties for refund failures

You can set the order-cancellation policy that is applied to their events—by default— at the account level. The cancellation policy can be modified while creating an individual event.

The default cancellation policy allows Attendees to receive a full refund if they cancel their ticket at least 1 hour before the start of the event. The alternative option is to not accept any ticket cancellations.

If a refund request fails to process, you will receive notices to add funds to the PayPal business or Stripe account linked to your OnZoom account, and to retry the refund transaction. Your Host privileges will be restricted until the refund request successfully processes. You will be able to host events that are scheduled to go live during this time, but the ability to sell additional tickets for these events will be closed.

Your Host privileges will be suspended if the refund process fails after 7 days from the date of the initial refund request. To reactivate your Host privileges, make sure your PayPal business and/or Stripe account has sufficient funds and contact Zoom Support.

Payouts and fees

Payouts and fees are determined by whether you use PayPal's or Stripe's services.

Error message from PayPal when refunding or comping a ticket

You will receive an error message from PayPal—caused by one of two things— when you initiate a ticket refund or comp a ticket:

  • Your PayPal account must have an adequate balance to cover the payouts that it is attempting to process. Unlike personal PayPal accounts that withdraw from a bank or credit card source, you must have a sufficient existing PayPal balance to cover the referrals you are attempting to pay out, or you will receive this error. Also, note that your PayPal sandbox account has a separate balance than your live account; thus, verify that it is adequately funded before testing with a sandbox account.
  • The currency code the funds are being sent in cannot be received by the recipient due to country or account regulations.

How to disable PayPal Instant Payment Notifications (IPN)

IPN is a PayPal feature that sends messages about payments (and other transactional events) directly from PayPal to your websites' back-end systems.

To disable PayPal IPN messages:

  1. Sign in to your PayPal account.
  2. In the top-right corner, click the Setting settings-button.png icon.
  3. Click Seller Tools.
  4. To the right of Instant payment notifications, click Update.
  5. Click Choose IPN Settings.
  6. Click Do no receive IPN messages (Disabled).
  7. Click Save.

How to apply for tax exemption

Eligible Hosts can apply for tax exemption through the Zoom Tax Exemption form during the onboarding process or by going to Tax Settings under the Billing section in the Host Dashboard. If the application is accepted, sales tax will not be collected from the tickets purchased by Attendees for paid events.

Donations

Hosts can enable and create a fundraiser for their event so that it goes live on the event page once it is published. It will be accessible from the Attendee ticket dashboard for upcoming and past events. 100% of the funds raised go to the selected nonprofit 501(c)(3). Zoom will cover all transaction costs.

Flagged events

If an event is flagged by Zoom or is reported by another user, Zoom’s Trust and Safety Team may take up to 72 hours to complete its review.