At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Creating an OnZoom event series Follow

Overview

Hosts can schedule events with multiple occurrences so that each occurrence has the same settings and information. Hosts can schedule these meetings in daily, weekly, and monthly increments.

With an event series, Attendees can register or purchase tickets for the entire series Hosts can also create drop-in tickets that allow Attendees to register or purchase tickets for specific dates in the series.

For instructions for scheduling one-time events, please see our one-time event creation instructions.

This article covers:

Prerequisites

  • Pro, Business, Enterprise, or Education account
  • PayPal Business account is required for charging for tickets
  • Zoom desktop client
    • Windows: 5.3.0 (52651.0920) or higher
    • macOS: 5.3.0 (52651.0920) or higher
  • Pro, Business, Enterprise, or Education account

Creating an event series

Event Card

Note: When you host OnZoom events using a Zoom Basic Webinar license, the events you host will be limited to:

  • A maximum event duration of 40 minutes.
  • A maximum attendance capacity of 100 participants.
  • Displaying the Zoom webinar branding logo only.
  1. Sign in to OnZoom.
  2. Click Create.
  3. (Optional) Click Convert an Existing Zoom Meeting / Webinar to an OnZoom Event.
  4. Enter the basic information for the event:
    • Event Name: Name of the event.
    • Short Description: Enter a description of your event, using 140 characters or less.
    • Category: Select the category for your event.
      Note: (Optional) If you select Education and Family, the Event intended for parents with their children option will appear. If you check this option, you will have to agree to the Host's Code of Conduct to proceed. Anyone who joins a family-oriented event will have to agree to the Attendee's Host of Conduct.
    • (Optional) Click Add Tags to add your own tags for tracking.
  5. Under Select the event type you want to create, select Webinar or Meeting.
  6. Under Date and Time:
    1. Select Series.
      Note: You can also schedule a one-time event.
    2. Set the Start Time of the event.
      Note: Events scheduled to start within 28 days of being published can offer paid and free tickets. Events scheduled to start 29 days and beyond after being published are limited to offering free tickets only.
    3. Set the Duration of the event.
    4. Select the Time Zone for the event.
      Note: By default, the timezone set in your Zoom profile will be used.
  7. Click Save & Continue.

Event Profile

In this section, you can add images, video links, and a description of your event.

  1. Click + Add Cover above Event Cover to upload a mandatory cover image for your event.
  2. (Optional) Click the + icon to upload up to two more images to the Event Profile.
  3. (Optional) Under YouTube Link, enter the URL of a YouTube video you want to add to the event page.
  4. (Optional) Under About Event, enter any additional details about the event.
  5. Under Contact Info, customize the contact name that will be displayed on the event page.
    Note: By default your display name on your Zoom profile page will be used.
  6. (Optional) Under the Fundraising section, click the toggle switch to On to raise funds for a nonprofit 501(c)(3) organization within the event.
    • If you know the name of the nonprofit you want to donate to:
      1. Type in the name of the nonprofit you want donations to go to; click on the name of the nonprofit to select.
      2. (Optional) Repeat to add another nonprofit.
      3. Click Save.
      4. (Optional) Click Set Fundraiser Goal to set the fundraising goal.
    • If you need help in selecting which nonprofit(s) to donate to:
      1. Click the Search for a nonprofit box.
      2. Click Get Inspired.
      3. Click the Choose a cause box and select a category from the drop-down window.
      4. Click the Choose an organization box and select a nonprofit organization.
      5. Click Add Nonprofit.
      6. (Optional) Repeat to add another nonprofit.
      7. Click Save.
      8. (Optional Click Set Fundraiser Goal to set the fundraising goal.
  7. Click Save & Continue.

Event Options

  1. Under Event discoverability and registration access, select the level of visibility you want for the event:
    • Public Event: Accessible to view and register to all users, listed for discovery in the OnZoom directory.
    • Exclude From Directory and Search: Excluded from the OnZoom directory but accessible for users with the event link to view and register
    • Private Event Restricted to Invitees on the Guest List Only: Only users you designate can view and register for this event.
      • (Optional) Check I will send my own email invitations if you do not want OnZoom to send email invitations to the users on the guest list.
  2. Under the Event Options section, select the event type you want to create:
    • Only Host, Alternative Hosts, or invited Panelists can turn on video and audio
    • All Attendees and Alternative Hosts can turn on their video and audio
  3. Under Advanced Options, enable or disable the advanced options for the event:
    Note: The default settings are set to the highest level of security to help prevent disruptions to your event.
    • Joining the Event
      • Your video when starting the event: By disabling video when starting your event, you will need to manually enable your video.
      • Attendee can join event 15 min before event starts: By enabling, Attendees can join the event before you start the event.
      • Waiting Room: By enabling, you will need to manually admit Attendees from the Waiting Room.
    • Event Security
      • Attendees can change screen names: By enabling, Attendees will be able to change their display name during your event.
      • Attendees can share their screens: By enabling, Attendees will be able to share their screen during your event at their discretion.
    • Cloud Recording Settings and Access Permissions
      Note: Only the activity in the main room of your event is recorded; activity in breakout rooms within the event are not recorded.
      Note: Recording meetings locally is currently not supported.
      • Record Host and all participants with video and audio enabled: By enabling, you will be able to record the event. The record button will appear in the event controls and you will have to start the recording manually. All participants' with their video and audio enabled—including the Host's—will be recorded.
      • Automatically record at start time: By enabling, recording of the event starts automatically when the event starts.
      • Include complimentary access to this event's cloud recording with registration: By enabling, the recording will start automatically when the event starts. All participants' with their video and audio enabled—including the Host's—will be recorded. Once the recording of the event is made available, registrants of your event will be able to access and view the cloud recording for 7 days. Once an OnZoom Attendee has registered for the event, they will be able to view the recording from their Ticket Dashboard, Event Details page, as well as the Host Profile page.
  4. Click Save & Continue.

Tickets

You can also create multiple types of Drop-In and Entire Series tickets for an event series.

  1. (Optional) To the right of the Panelist Ticket box, click the icon.
    • To add a Panelist by email:
      1. Enter the Panelist's Name.
      2. Enter the Panelist's Email Address.
      3. Click Add.
      4. (Optional) Repeat to invite another Panelist.
      5. (Optional) Write a message to send with your Panelist invitation.
    • To import multiple Panelists' emails to from a CSV file:
      1. Click Import from CSV.
      2. Click Import.
      3. Find and select the CSV file you want to import; click Open.
      4. Once the CSV file as been imported, click Add.
      5. Click Save.
  2. (Optional) To the right of the Alternative Host Ticket box, click the icon.
    1. Enter the email address of the Alternative Host you want to invite to the event, then click Add.
    2. (Optional) Repeat to invite another Alternative Host.
    3. (Optional) Write a message to send with your Alternative Host invitation.
    4. Click Save.
  3. Under the Create Ticket section, select if the ticket will be a Free ticket or a Paid ticket.
  4. (Optional) Enter the ticket cost under Price per Ticket if the event is a Paid event.
  5. In Quantity, set the number of tickets available.
    Note: This can not exceed your Event Capacity - 1 (If your capacity is 1000, the max amount of tickets will be 999)
  6. Enter the Ticket Name (ex. Early Bird, General Admission, etc.).
  7. Under Sale Starts, set the start date and time of when the tickets will be available for purchase.
  8. (Optional) Click Customize... to set the ending date and time of when the ticket sale will stop.
  9. (Optional) In Description, add a description for the type of ticket, or a message for your Attendees.
  10. (Optional) Enable Restrict tickets to the following users, to manage who can register for your event:
    • User guest list: Email addresses can either be manually entered in the Invited Users field or imported from a CSV file.
    • Users from specified @domains: Enter the specified domains you want to allow users to restrict registration to. If using multiple domains, add a comma between domains to separate them.
  11. Click Save.
  12. (Optional) Select the ticket type you want to add:
    • Click Add Drop-In Ticket to add the ticket quantity and price. This allows Attendees to register for specific dates, instead of the entire series.
    • Click Add Entire-Series Ticket to add the ticket quantity and price. This allows Attendees to register for the entire series of events.
      Note: Your total tickets across all ticket types can not exceed Event Capacity - 1.
  13. (Optional) Enter a message for your registrants, in the confirmation email.
  14. If this is a paid event, set the ticket cancellation policy. By default, it will use the policies set in the ticket Cancellation Policy section of your account.
  15. Click Publish to publish the event to the event page, or click Save to save the event as a draft.
    Note: If you want to publish your event to see a preview of the listing, and you are not yet ready for the public to see and register for your event:
    1. Return to the Event Card section.
    2. Under What type of Event are you hosting?, select the Excluded from Directory and Search or Private Event.
    3. Return to the Ticket section and click Publish.

Adding tickets to a sold-out event series

If you want to increase the number of tickets available for your event after you have already created the event, you will need to add an additional ticket type (Drop-In or Entire Series) to do so.

Note: You will only be able to add the ticket type that was not previously used. For example, if you initially only made Entire Series tickets available to registrants for your event, you will not be able to add another set of Entire Series tickets, you will only be able to add a set of Drop-In tickets. If you made both Drop-In and Entire Series ticket types available when you created the event, then you will not be able to add more sets of either ticket type.

To add additional tickets to an event series:

  1. Sign in to OnZoom.
  2. In the top-right corner of the page, click on Manage.
  3. Click on Upcoming.
  4. To the right of the upcoming event, click on the Edit button.
  5. At the top of the page, click on Tickets.
  6. Click on + Add Drop-In Ticket Option.
  7. Enter the required series ticket information.