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Managing Communications Content storage location Follow

All paid customers (including Pro) will be able to choose the storage location for some of the Communications Content for their account. These customers can select one of the following regions for storage:

  • United States
  • Australia
  • Brazil
  • Canada
  • Germany
  • Japan
  • Singapore

Account data and Operation data will continue to be stored in the US.

Admins can determine where the following Communications Content is stored:

The storage location for the following Communications Content will not change. It will continue to be stored in the region where the account is provisioned:

You can also assign a storage location as an attribute using advanced SAML mapping.

This article covers:

Prerequisites for managing the communications Content storage location

  • Account owners, admins, or custom role with the relevant privileges
  • Pro account or higher

Notes:

  • This article only applies to admins. Individual users within Business or Enterprise accounts cannot view or change their Communications Content storage location.
  • Internationally provisioned accounts cannot manage their storage location, as requesting your account to be provisioned in a specific region is an account wide storage location change.  

Changing the Communications Content storage location

Account

  1. Sign in to the Zoom web portal as an admin with the privilege to edit the account profile.
  2. In the navigation panel, click Account Management then Account Profile.
  3. Scroll down to the Communication Content Storage Location section.
  4. Select a location in the drop-down menu.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Scroll down to the Communication Content Storage Location section.
  4. Select a location in the drop-down menu.

User

  1. Sign in to the Zoom web portal as an admin with the privilege to edit users.
  2. In the navigation panel, click User Management then Users.
  3. Click the email or name ID of the user you want to edit.
  4. Scroll down to the Content Storage Location section.
  5. Select a location in the drop-down menu, then click Save.

Zoom Room

  1. Sign in to the Zoom web portal as an admin with the privilege to edit rooms.
  2. In the navigation menu, click Room Management then Zoom Rooms.
  3. Click a location in the room hierarchy that you want to edit. For example, if you want the same content for all rooms on a particular floor, click the floor name in the hierarchy.
  4. Click the Edit button next to the location you chose. You can do this on an account level, a location level, a floor level, or a room level.
    • For the entire account: Go to Zoom Rooms and click on Account Settings.
    • For a location: Go to Zoom Rooms and click on the name of the location. Click on Edit at the top.
    • For a floor: Go to Zoom Rooms and click on the arrow next to the location. Click on the name of the floor from the list. Click on Edit at the top.
    • For a room: Go to Zoom Rooms and click on the name of the location on the left. Click on the name of the floor from the list. Click on Edit to the right of the room name.
  5. Scroll down to the Communication Content Storage Location section.
  6. Select a location in the drop-down menu, then click Save.

Zoom Phone auto receptionist

  1. Sign in to the Zoom web portal as an admin with the privilege to edit auto receptionists.
  2. Sign in to the Zoom web portal,
  3. In the navigation menu, click Phone System Management then Auto Receptionists.
  4. Click the name of the auto receptionist you want to edit.
  5. Scroll down to the Communication Content Storage Location section.
  6. Select a location in the drop-down menu, then click Save.

Zoom Phone call queue

  1. Sign in to the Zoom web portal as an admin with the privilege to edit call queues.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue you want to edit.
  4. Scroll down to the Communication Content Storage Location section.
  5. Select a location in the drop-down menu, then click Save.

Zoom Phone shared line group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit shared line groups.
  2. In the navigation menu, click Phone System Management then Shared Lines.
  3. Click the Shared Line Groups tab.
  4. Click the name of the shared line group you want to edit.
  5. Scroll down to the Communication Content Storage Location section.
  6. Select a location in the drop-down menu, then click Save.

Changing the Communications Content storage location for individual recordings

  1. Sign in to the Zoom web portal as an admin with the privilege to manage recordings.
  2. In the navigation panel, click Account Management then Recording Management.
  3. Locate a recording you want to move.
  4. In the right-most column, click More then Move Location.
  5. Select a location in the drop-down menu.
  6. Click Move.