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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Frequently asked questions about being an OnZoom Attendee Follow


OnZoom Attendees can purchase tickets for a Webinar or Meeting event. They can also send or receive event tickets. 

This article covers:

Why did I receive an email from OnZoom gifting me a ticket?

Someone purchased a ticket for an OnZoom event and transferred the ticket ownership to you.

How do I join the OnZoom event listed in the ticket?

You can join the event directly from the ticket in the email or by signing in to your OnZoom account.

Why did I receive an email saying my ticket is no longer active?

The person who gifted you the ticket transferred the ticket ownership to another person.

How are events separated into the Upcoming, New, and Top User Picks sections?

  • The Upcoming section lists the events that will be starting the soonest.
  • The New section lists the events that were most recently published to the OnZoom Directory.
  • The Top User Picks section lists the events that have been favorited the most by OnZoom users.

Why can't I join a series event I registered for?

If you were removed from an event by the Host in an event series, you will not be allowed to join all other events that fall within that event series.