The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Hosting OnZoom private events Follow

When an OnZoom event is private, only users with the private event's link can view and register for it. This is useful for hosts who want a limited, specific audience and want to keep their event more secure. Private OnZoom events are not listed in the OnZoom directory or included in search results.

This article covers:

Prerequisites for hosting OnZoom private events

  • Zoom desktop client
    • Windows: 5.6.3 or higher
    • macOS: 5.6.3 or higher
  • Pro, Business, Enterprise, or Education account

How to manage event visibility

You can create three types of OnZoom events:

  • Public Events: Events that are visible and accessible to all OnZoom users from the OnZoom directory or through search. All OnZoom users can view the event page and register for the event.
  • Exclude from Directory and Search: Events that are excluded from being listed in the OnZoom directory and are not discoverable through search. Only users with the private event’s link are able to access the event to view its details and to register for the event
  • Private Event Restricted to Invitees on the Guest List Only: Events that are visible and accessible only to the users added to the designated guest list, and only those users can view the event’s details and register for that event. 

Private events are ideal for when you want to market your event privately and make it accessible to a specific audience outside of OnZoom, such as members of an email group or social campaign.

Private and restricted events are ideal for when you need to share sensitive information with a specific list of users, such as a sales kick off or VIP event.

How to create an Exclude from Directory and Search event (private)

Note: Public event is selected by default.

To create a private event:

  1. Sign in to OnZoom.
  2. Click Create.
  3. Create a new event or edit an existing event.
    Note: You cannot edit an existing event if the event has already received a registration.
  4. Complete the Event Card section and click Save & Continue.
  5. Complete the Event Profile section and click Save & Continue.
  6. In the Event Options section, under Event discoverability and registration access, select Exclude from Directory and Search. Click Save & Continue.
  7. Complete the Tickets section.
  8. Click Publish to publish the event or click Save to save the event as a draft.

How to create a Private Event Restricted to Invitees on the Guest List Only event (private and restricted)

Note: Public event is selected by default. 

To create a private and restricted event:

  1. Sign in to OnZoom.
  2. Click Create.
  3. Create a new event or edit an existing event.
    Note: You cannot edit an existing event if the event has already received a registration.
  4. Complete the Event Card section and click Save & Continue.
  5. Complete the Event Profile section and click Save & Continue.
  6. In the Event Options section, under Event discoverability and registration access, select Private Event Restricted to Invitees on the Guest List Only
  7. (Optional) Select the I will send my own email invitations check box.
  8. Click Save & Continue.
  9. In the Tickets section, under Create Ticket, enter the required information.
  10. Ensure that Restrict Tickets to the Following Users Only is enabled. on-toggle-button.png
    Note: All tickets will have Restrict Tickets to the Following Users Only enabled by default. You cannot disable this option without changing your event to a Public Event or Exclude from Directory and Search. You must add at least one user to the guest list for a private and restricted event to save your event draft and to continue with event creation.
    • To add users to your event's private guest list by email:
      1. Select the User guest list check box.
      2. Click + Add users.
      3. Select Enter email addresses.
      4. In the Invited Users box, enter the users' email addresses.
      5. Click Save.
      6. (Optional) Click Add to add more users by email.
      7. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
    • To import multiple users' emails to your event's private guest list:
      1. Select the User guest list check box.
      2. Click + Add users.
      3. Select Import email addresses from CSV.
      4. Click Import.
      5. Find and select the CSV file you want to import, then click Open.
      6. Once the CSV file has been imported, click Add.
      7. Click Save.
    • To add all users from a specified @domain to your private event’s guest list:
      1. Select the Users from specified @domains check box.
      2. Enter a valid domain.
        Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain.
      3. (Optional) Click Add to add more valid domains.
      4. Click Save.
    • To add only the users who belong to your account to register for your event:
      1. Select the Users in my account check box.
  11. Click Publish to publish the event or click Save to save the event as a draft.