Zoom Phone End-of-Life (EOL) IP Phone Models Support Policy

Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.

Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:

• Devices troubleshooting
• Devices configuration review
• Devices logging analysis

Customer acknowledges and agrees that:

• There is absolutely no guarantee that EOL Support will resolve issues to the customer’s satisfaction.
• Zoom will follow the manufacturer’s EOL policy after the manufacturer ceases firmware releases.
• Manufacturer EOL devices will be supported on Zoom features to the extent of - and “as is” at - their final firmware release.
• Zoom will continue to support the EOL models for additional 5 years after the manufacturer announced End of Service support of certain models.
• After 5 years, Zoom Phone will not remove the existing EOL devices from the end user portal but all the technical support will be discontinued.
• Support is only available to the customer with Zoom active service agreement
• Older phone models may be a security risk on the customer’s network. Zoom will not evaluate whether an end-of-life phone model presents security risks or vulnerabilities. The customer assumes all security risks.
• Zoom may change its EOL Support policy at any time without notice.

Manufacturer EoL policy References:

Poly End of Life Policy
Yealink End of Life Policy

Manufacturer End of Support timeline Reference Table:

Manufacturer	Model	MF End of Support (estimated)
Poly	SoundPoint IP 335	Dec 2019
	SoundPoint IP 550/560	Dec 2019
	SoundPoint IP 650	Dec 2019
	SoundStation IP 5000/ 6000	Q1 CY2026
	Trio 8500	Q1 2026
	VVX 300/310	Sep 2021
	VVX 400/410	Sep 2021
	VVX 500	Sep 2021
	VVX 600	Sep 2021
	VVX 101	Q1 CY2026
	VVX 201	Q1 CY2026
	VVX 301	Q1 CY2026
	VVX 311	Q1 CY2026
	VVX 401	Q1 CY2026
	VVX 411	Q1 CY2026
	VVX 500/501	Q1 CY2026
	VVX 600/601	Q1 CY2026
Yealink	T21P	Jul 2020
	T23G	Feb 2023
	T27G	Feb 2023
	T27P	Feb 2023
	T29G	Feb 2023
	T40G	Feb 2023
	T41P	Apr 2025
	T42G / T46G / T48G	Apr 2025
AudioCodes	405	CY2019
	420HD	CY2019
	440HD	CY2019
	450HD	CY2019