Zoom Phone End-of-Life (EOL) IP Phone Models Support Policy

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Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.

Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:

  • Devices troubleshooting
  • Devices configuration review
  • Devices logging analysis

Customer acknowledges and agrees that:

  • There is absolutely no guarantee that EOL Support will resolve issues to the customer’s satisfaction.
  • Zoom will follow the manufacturer’s EOL policy after the manufacturer ceases firmware releases.
  • Manufacturer EOL devices will be supported on Zoom features to the extent of - and “as is” at - their final firmware release.
  • Zoom will continue to support the EOL models for additional 5 years after the manufacturer announced End of Service support of certain models.
  • After 5 years, Zoom Phone will not remove the existing EOL devices from the end user portal but all the technical support will be discontinued.
  • Support is only available to the customer with Zoom active service agreement
  • Older phone models may be a security risk on the customer’s network. Zoom will not evaluate whether an end-of-life phone model presents security risks or vulnerabilities. The customer assumes all security risks.
  • Zoom may change its EOL Support policy at any time without notice.

Manufacturer EoL policy References:

Poly End of Life Policy
Yealink End of Life Policy

Manufacturer End of Support timeline Reference Table:

Manufacturer Model MF End of Support (estimated)
Poly SoundPoint IP 335 Dec 2019
Poly SoundPoint IP 550 Dec 2019
Poly SoundPoint IP 560 Dec 2019
Poly SoundPoint IP 650 Dec 2019
Poly SoundStation IP 5000 Q1 CY2026
Poly SoundStation IP 6000 Q1 CY2026
Poly Trio 8500 Q1 2026
Poly VVX 300 Sep 2021
Poly VVX 310 Sep 2021
Poly VVX 400 Sep 2021
Poly VVX 410 Sep 2021
Poly VVX 500 Sep 2021
Poly VVX 600 Sep 2021
Poly VVX 101 Q1 CY2026
Poly VVX 201 Q1 CY2026
Poly VVX 301 Q1 CY2026
Poly VVX 311 Q1 CY2026
Poly VVX 401 Q1 CY2026
Poly VVX 411 Q1 CY2026
Poly VVX 500 Q1 CY2026
Poly VVX 501 Q1 CY2026
Poly VVX 600 Q1 CY2026
Poly VVX 601 Q1 CY2026
Yealink T21P Jul 2020
Yealink T23G Feb 2023
Yealink T27G Feb 2023
Yealink T27P Feb 2023
Yealink T29G Feb 2023
Yealink T40G Feb 2023
Yealink T41P Apr 2025


Apr 2025
Yealink T46G Apr 2025
Yealink T48G Apr 2025
AudioCodes 405 Nov 2022
AudioCodes 440HD Apr 2025
AudioCodes 450HD Nov 2025
AudioCodes MP-118 June 2022

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