Zoom Phone End-of-Life (EOL) IP Phone Models Support Policy
Last Updated:
Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.
Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:
- Devices troubleshooting
- Devices configuration review
- Devices logging analysis
Customer acknowledges and agrees that:
- There is absolutely no guarantee that EOL Support will resolve issues to the customer’s satisfaction.
- Zoom will follow the manufacturer’s EOL policy after the manufacturer ceases firmware releases.
- Manufacturer EOL devices will be supported on Zoom features to the extent of - and “as is” at - their final firmware release.
- Zoom will continue to support the EOL models for additional 5 years after the manufacturer announced End of Service support of certain models.
- After 5 years, Zoom Phone will not remove the existing EOL devices from the end user portal but all the technical support will be discontinued.
- Support is only available to the customer with Zoom active service agreement
- Older phone models may be a security risk on the customer’s network. Zoom will not evaluate whether an end-of-life phone model presents security risks or vulnerabilities. The customer assumes all security risks.
- Zoom may change its EOL Support policy at any time without notice.
Manufacturer EoL policy References:
Poly End of Life Policy
Yealink End of Life Policy
Manufacturer End of Support timeline Reference Table:
Manufacturer |
Model |
MF End of Support (estimated) |
Poly |
SoundPoint IP 335 |
Dec 2019 |
SoundPoint IP 550/560 |
Dec 2019 |
|
SoundPoint IP 650 |
Dec 2019 |
|
SoundStation IP 5000/ 6000 |
Q1 CY2026 |
|
Trio 8500 |
Q1 2026 |
|
VVX 300/310 |
Sep 2021 |
|
VVX 400/410 |
Sep 2021 |
|
VVX 500 |
Sep 2021 |
|
VVX 600 |
Sep 2021 |
|
VVX 101 |
Q1 CY2026 |
|
VVX 201 |
Q1 CY2026 |
|
VVX 301 |
Q1 CY2026 |
|
VVX 311 |
Q1 CY2026 |
|
VVX 401 |
Q1 CY2026 |
|
VVX 411 |
Q1 CY2026 |
|
VVX 500/501 |
Q1 CY2026 |
|
VVX 600/601 |
Q1 CY2026 |
|
Yealink |
T21P |
Jul 2020 |
T23G |
Feb 2023 |
|
T27G |
Feb 2023 |
|
T27P |
Feb 2023 |
|
T29G |
Feb 2023 |
|
T40G |
Feb 2023 |
|
T41P |
Apr 2025 |
|
T42G / T46G / T48G |
Apr 2025 |
|
|
405 |
CY2019 |
420HD |
CY2019 |
|
440HD |
CY2019 |
|
450HD |
CY2019 |
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