At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Zoom Phone End-of-Life (EOL) IP Phone Models Support Policy Follow

Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.

Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:

  • Devices troubleshooting
  • Devices configuration review
  • Devices logging analysis

Customer acknowledges and agrees that:

  • There is absolutely no guarantee that EOL Support will resolve issues to the customer’s satisfaction.
  • Zoom will follow the manufacturer’s EOL policy after the manufacturer ceases firmware releases.
  • Manufacturer EOL devices will be supported on Zoom features to the extent of - and “as is” at - their final firmware release.
  • Zoom will continue to support the EOL models for additional 5 years after the manufacturer announced End of Service support of certain models.
  • After 5 years, Zoom Phone will not remove the existing EOL devices from the end user portal but all the technical support will be discontinued.
  • Support is only available to the customer with Zoom active service agreement
  • Older phone models may be a security risk on the customer’s network. Zoom will not evaluate whether an end-of-life phone model presents security risks or vulnerabilities. The customer assumes all security risks.
  • Zoom may change its EOL Support policy at any time without notice.

Manufacturer EoL policy References:

Poly End of Life Policy
Yealink End of Life Policy

Manufacturer End of Support timeline Reference Table:

Manufacturer

Model

MF End of Support (estimated)

Poly

SoundPoint IP 335

Dec 2019

SoundPoint IP 550/560

SoundPoint IP 650

SoundStation IP 5000/ 6000

Q1 CY2026

VVX 300/310

 

 

 

Sep 2021

VVX 400/410

VVX 500

VVX 600

VVX 101

 

Q1 CY2026

 

VVX 201

VVX 301

VVX 311

VVX 401

VVX 411

VVX 501

VVX 601

 

Yealink

T21P

July 2020

T27P

Feb 2023

T41P

Apr 2025

T42G/ T46G/ T48G

Apr 2025


AudioCodes

405

 

CY2019

420HD