Using SMS Follow

Overview

Zoom Phone SMS allows you to send and receive text messages (SMS) using the Zoom desktop client or mobile app. You can also use SMS with a call queue or auto receptionist.

This article covers:

Prerequisites

  • SMS enabled by your admin
  • Zoom Phone calling plan
    Note:
    • Extension-only phone users cannot use SMS
    • Zoom Phone Metered, Unlimited, or Pro Plan users can send and receive SMS with any US or Canadian telephone number domestically
    • SMS with other calling plans may incur charges
  • US or Canada direct phone number
  • Only sending from US or Canada phone numbers is supported
  • International SMS enabled by your admin for sending to SMS messages to international phone numbers
    Note: International SMS doesn't support sending images.
  • Zoom desktop client or mobile app, version 5.4.7 or higher
    Note: SMS is not supported on desk phones.

Composing a new SMS message

  1. Sign in to the Zoom desktop client or mobile app.
  2. Click or tap the Phone tab.
  3. Click or tap the SMS tab.
  4. Click or tap the compose icon below the SMS tab .
  5. In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number. You can add up to 10 contacts / phone numbers.
    If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number.
  6. Enter a message.
  7. Send the message.
    • Desktop client: Press the Enter key.
    • Mobile app: Tap the send icon .

Replying to an existing SMS conversation

  1. Sign in to the Zoom desktop client or mobile app.
  2. Click or tap the Phone tab.
  3. Click or tap the SMS tab.
  4. Click or tap an SMS conversation.
  5. Enter a message.
  6. Send the message.
    • Desktop client: Press the Enter key.
    • Mobile app: Tap the send icon .

Using SMS features

While composing a new SMS or replying to an existing conversation, you can use these features:

Sending images (JPG, PNG, and GIF files)

Note: You can only send one image at a time. Sending images (also known as MMS) is not supported when sending to international phone numbers.

  • Desktop client:
    1. Click the File button to select an image.
    2. (Optional) Enter a message to send with the image.
    3. Press the Enter key to send the image.
      If you also entered a message, the text and image will appear in a single chat bubble in Zoom Phone. The other SMS participant may see separate chat bubbles depending on their SMS service. 
  • Mobile app:
    1. Tap the plus icon .
    2. Tap Photo Album to select an image to send.
    3. Tap Done.
    4. (Optional) Enter a message to send with the image.
    5. Tap the send icon  to send the image.
      If you also entered a message, the text and image will appear in a single chat bubble in Zoom Phone. The other SMS participant may see separate chat bubbles depending on their SMS service. 

Calling the other SMS participant

Click or tap the phone button  at the top.

Viewing phone numbers involved in the SMS conversation

Click or tap the info button in top-right corner:

Learn more about SMS message and conversation options.