Managing meeting and webinar registration

Hosts of meetings and webinars with registration can view and manage their registrants before the session is scheduled to start, allowing them to ensure unwanted guests are not allowed in, be aware of how many will potentially join, and prepare for the audience that will be awaiting them. They can approve or deny registrants when using manual approval, rescind approved registrations, or even resend confirmation emails.

Notes:

• Later this year, Zoom's meeting and webinar registration for attendees will change, so that upon registration, the join link will no longer be displayed on the confirmation page in the web browser. Registrants will instead receive the join link through the Zoom registration confirmation email. This change will help prevent attackers from obtaining a registration link using an email address they do not personally control and limit unwanted guests from joining meetings or webinars. Admins can allow hosts to configure their registration settings to provide the join info on the registration confirmation page, but this is disabled by default.
• Hosts can generate webinar reports, including the webinar Registration Report, that allows admins and users to generate different metrics and information reports.

This article covers:

• How to manually approve or deny registrants
• How to resend and access confirmation emails

Prerequisites for managing registrants 

• A scheduled meeting with registration required, or 
• A scheduled webinar with registration required 

How to manually approve or deny registrants

When using manual approval of registrants, the host will need to approve or deny each registrant. 

1. Sign in to the Zoom web portal. 
2. In the navigation menu, click the Meetings or Webinars page.
3. Find the scheduled session you wish to edit and click on the topic. 
4. Click the Invitations tab (for Webinars) or the Registration tab (for Meetings).
5. Find the Manage Attendees (Webinars) or Manage Registrants (Meetings) section and click Edit or View on the right-hand side.
   The meeting or webinar list of registrants will open. You can view three categories: Pending Approval, Approved, and Denied/Blocked. 
6. Under the Pending Approval tab, view the list of unapproved registrants, click the registrant's name to view their registration details, and then click Approve or Deny for their registration. 
   • (Optional) Approve or deny registrants in bulk by selecting multiple registrants' checkboxes and clicking the Approve or Deny buttons.
     Note: If a registrant is denied, you will be able to send a custom message to them. Enter the custom message and click Send.
7. (Optional) To cancel registrations (deny registrants), click a registrant's name, then click the Cancel Registration button.
   Note: If a registrant is denied, you will be able to send a custom message to them. Enter the custom message and click Send. The registrant will appear in the Denied/Blocked tab.
   • To deny registrants in bulk, select multiple registrants' checkboxes and click the Cancel Registration button.
8. (Optional) To approve registrants, access either the Denied/Blocked or Pending Approval tab, then click a registrant's name, and click the Approve button.
   • To approve registrants in bulk, select multiple registrants' checkboxes and click the Approve buttons. 

Notes:

• Registrants uploaded by CSV for webinars or meetings will be automatically approved. 
• Registrants cannot be deleted, only approved or denied. If a participant registered with the incorrect information, they would need to register again with the correct info, or the host can correct the information in their own records after the report is downloaded.

How to resend and access confirmation emails

After a registrant has been approved, Zoom will send them a confirmation email with their unique join link and other relevant information for joining the event. If someone has not received their email, the host can easily access that email, either to copy the information and send it with another service or to resend that email from Zoom. 

If the user is still having problems with receiving emails from Zoom, review our email troubleshooting guide.

1. Sign in to the Zoom web portal. 
2. In the navigation menu, click the Meetings or Webinars page.
3. Find the scheduled session you wish to edit and click on the topic. 
4. Click the Invitations tab (for Webinars) or the Registration tab (for Meetings).
5. Find the Manage Attendees (Webinars) or Manage Registrants (Meetings) section and click Edit or View on the right-hand side. 
   The meeting or webinar list of registrants will open.
6. Click the Approved tab (this may not be visible if using automatic approval) and find the name of the registrant.
7. (Optional) Click Copy to view the registrant's confirmation email and copy as much as needed of that email to send to them with other services. 
8. Click their name and then click the Resend Confirmation Email button to send the confirmation email to the registrant again. 
9. (Optional) Resend confirmation emails in bulk by selecting multiple registrants' checkboxes and clicking the Resend Confirmation Email button.