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Managing meeting and webinar registration Follow

Overview

Hosts of meetings and webinars with registration can view and manage their registrants before the session is scheduled to start, allowing them ensure unwanted guest are not allowed in and to prepare for the audience that will be awaiting them. They can approve or deny registrants when using manual approval, or even resend confirmation emails. 

This article covers:

Manually approving or denying registrants

When using manual approval of registrants, the host will need to approve or deny each registrant. 

  1. Go to the Meetings or Webinars page in the web portal to find the event, click on the topic, and find the Invitations tab. 
  2. Find the Manage Attendees or section and click Edit on the right-hand side. This will open the list of registrants for this meeting or webinar. You can view three categories: Pending Approval, Approved, Denied/Blocked
  3. Under the Pending Approval tab, you can view the list of unapproved registrants, click on the registrants name to view their registration details, and Approve or Deny their registration. 
  4. (Optional) You can also approve or deny in bulk by selecting multiple registrants and clicking the Approve or Deny buttons. 
  5. (Optional) If a registrant is denied, you will be able to send a custom message to them. Enter the custom message and click Send

Notes:

  • Registrants uploaded by CSV (only available for webinar registration) will be automatically approved. 
  • Registrants cannot be deleted, only approved or denied. If a participant registered with the incorrect information, they would need to register again with the correct info, or the host can correct the information in their own records after the report is downloaded.  

Resending and accessing confirmation emails

After a registrant has been approved, Zoom will send them a confirmation email (unless disabled by the host) with their unique join link and other relevant information for joining the event. If someone has not received their email, the host can easily access that email, either to copy the information and send it with another service, or to resend that email from Zoom. 

If the user is still having problems with receiving emails from Zoom, please review our email troubleshooting guide.

  1. Go to the Meetings or Webinars page in the web portal to find the event, click on the topic, and find the Invitations tab. 
  2. Find the Manage Attendees or section and click Edit on the right-hand side. This will open the list of registrants for this meeting or webinar.
  3. Click on the Approved tab (this may not be visible if using automatic approval) and find the name of the registrant.
  4. (Optional) You can click Copy to view the registrant's confirmation email and copy as much as needed of that email to send to them with other services. 
  5. Click on their name and then the Resend Confirmation Email button to send the confirmation email to the registrant again. 
  6. (Optional) You can also resend confirmation emails in bulk by selecting multiple registrants and clicking the Resend Confirmation Email button.