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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Managing meeting and webinar registration Follow

Hosts of meetings and webinars with registration can view and manage their registrants before the session is scheduled to start, allowing them ensure unwanted guest are not allowed in, be aware of how many will potentially join, and prepare for the audience that will be awaiting them. They can approve or deny registrants when using manual approval, rescind approved registrations, or even resend confirmation emails. 

This article covers:

Prerequisites for managing registrants 

How to manually approve or deny registrants

When using manual approval of registrants, the host will need to approve or deny each registrant. 

  1. Sign in to the Zoom web portal. 
  2. In the navigation menu, click the Meetings or Webinars page.
  3. Find the scheduled session you wish to edit and click on the topic. 
  4. Click on the Invitations tab (for Webinars) or the Registration tab (for Meetings).
  5. Find the Manage Attendees (Webinars) or Manage Registrants (Meetings)section and click Edit or View on the right-hand side. This will open the list of registrants for this meeting or webinar. You can view three categories: Pending Approval, Approved, Denied/Blocked
  6. Under the Pending Approval tab, you can view the list of unapproved registrants, click on the registrants name to view their registration details, and Approve or Deny their registration. 
  7. (Optional) Approve or deny in registrants in bulk by selecting multiple registrants and clicking the Approve or Deny buttons. 
    Note: If a registrant is denied, you will be able to send a custom message to them. Enter the custom message and click Send

Notes:

  • Registrants uploaded by CSV (only available for webinar registration) will be automatically approved. 
  • Registrants cannot be deleted, only approved or denied. If a participant registered with the incorrect information, they would need to register again with the correct info, or the host can correct the information in their own records after the report is downloaded.  

How to resend and access confirmation emails

After a registrant has been approved, Zoom will send them a confirmation email (unless disabled by the host) with their unique join link and other relevant information for joining the event. If someone has not received their email, the host can easily access that email, either to copy the information and send it with another service, or to resend that email from Zoom. 

If the user is still having problems with receiving emails from Zoom, please review our email troubleshooting guide.

  1. Sign in to the Zoom web portal. 
  2. In the navigation menu, click the Meetings or Webinars page.
  3. Find the scheduled session you wish to edit and click on the topic. 
  4. Click on the Invitations tab (for Webinars) or the Registration tab (for Meetings).
  5. Find the Manage Attendees (Webinars) or Manage Registrants (Meetings)section and click Edit or View on the right-hand side. This will open the list of registrants for this meeting or webinar.
  6. Click on the Approved tab (this may not be visible if using automatic approval) and find the name of the registrant.
  7. (Optional) Click Copy to view the registrant's confirmation email and copy as much as needed of that email to send to them with other services. 
  8. Click on their name and then the Resend Confirmation Email button to send the confirmation email to the registrant again. 
  9. (Optional) Resend confirmation emails in bulk by selecting multiple registrants and clicking the Resend Confirmation Email button.