The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Release notes for the enhanced Zoom Connector for SIP/H.323 Follow

Note: Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced API Room Connector for SIP/H.323 devices. If your account was provisioned a CRC license after January 18, use our enhanced room provisioning and management instructions for managing and deploying new rooms. 

If your account utilizes the older iteration of the Room Connector, please refer to the release page for the standard API Room Connector for SIP/H.323 devices.

Upcoming Release

Details about upcoming releases will be posted as they become available.


Current Release

October 10, 2021

Resolved issues

  • Security enhancements
  • Minor bug fixes
  • Resolves an issue where auto-joining meetings failed, if the calendar event was created less than 10 minutes before the meeting’s start time.
  • Resolves the issue where the time designation was incorrect for the Istanbul time zone.

Previous Release

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

September 18, 2021

Changes to existing features

  • Enhancements to CRC Dashboard
    Account owners and admins can view the connection status, provisioning status, SIP status, and meeting status of SIP/H.323 devices managed with the enhanced Zoom Connector for SIP/H.323 within the account.
    Note: This is being released as a part of the September 18 Web release.

September 12, 2021

Resolved issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue where mute status is not synced correctly between and Zoom and Poly devices utilizing Crestron controllers.

August 29, 2021

Resolved issues

  • Minor bug fixes
  • Resolved an issue where mute status is not synced correctly between and Zoom and Poly devices utilizing Crestron controllers.

August 1, 2021

New and enhanced features

  • Support for managed rooms using Cisco Room OS (on-premise)
    Support has been added for managing Cisco Webex Room series devices utilizing the Cisco Webex Room OS 10.3.X > 1.x (On-premise) firmware.

Resolved issues

  • Minor bug fixes
  • Resolved an issue where the public and private IP addresses for a Room Connector were displayed incorrectly in the web portal.
  • Resolved an issue where the call rate for a provisioned device would automatically be set to 128 kbps.
  • Resolved an issue where customer-created favorites were removed from the device home screen.
  • Resolved an issue where the mute status was not syncing between the Poly Trio devices and Zoom meetings.

June 27, 2021

Resolved Issues

  • Minor bug fixes

May 30, 2021

Resolved Issues

  • Security enhancements 
  • Minor bug fixes

April 25, 2021

Resolved issues

  • Minor bug fixes

April 11, 2021

Resolved issues

  • Minor bug fixes

March 28, 2021

New and enhanced features

  • DTMF command configuration setting for devices
    A setting has been added to the device configuration page that allows the assigning of dial string commands, which will be used by the device when joining a meeting from the device, including using one-touch joining.

Changes to existing features 

  • Disabling of TLS 1.1
    TLS 1.1 will be disabled on March 26, 2021, for the US West and all non-US data centers. This change will take effect for US East data centers on April 2, 2021. This change will impact all SIP/H.323 devices attempting to connect to a meeting that requires device encryption and all managed devices. This will be enforced for all device types: both managed with an API connector or unmanaged by Zoom.
  • Set passcode for a room’s Personal Meeting ID
    Allows the ability to set the passcode for a room’s Personal Meeting ID, to be used in the dial string when an instant meeting is started from the room.
    Note: This must be the same as the passcode set under the Personal Meeting Room settings of the Room’s Personal Meeting ID.

Resolved issues

  • Minor bug fixes
  • Security enhancements

January 24, 2021

New and enhanced features

  • Enhanced Zoom Connector for SIP/H.323
    Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced Zoom API Room Connector for SIP/H.323 devices. Accounts with access to the new enhanced Zoom API Connector will also have a banner displayed at the top of the Cisco/Polycom room page with the following message: "You are using the enhanced Zoom Connector for SIP/H.323".
  • Enhanced certificate validation
    The enhanced API connector TLS certificate validation has been improved to ensure the security of devices managed using the Zoom Connector for SIP/H.323Room Connector. A part of this change includes the option to manually load the trusted Zoom certificates if automatic loading and validation fail.

Resolved issues

  • Minor bug fixes
  • Security enhancements