The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Setting up faxing for an AudioCodes MP1288 gateway Follow


You can set up fax support for a AudioCodes MP1288 gateway connected to a fax machine.

This article covers:


  • Account owner or admin privileges
  • Zoom Phone license
  • Provisioned AudioCodes MP1288 gateway connected to fax machine

Note: This document doe does not cover set up and provisioning of the MP1288. For initial setup, see the quick start guide for the AudioCodes MP1288 gateway. This guide assumes analog ports are already configured and calls to and from the ports are working. Fax parameters will then be assigned to an Analog port that are currently configured.

Limitations of fax over Voice over Internet Protocol (VoIP)

Faxing has known limitations when implemented as a fax over VoIP service. These limitations are technology-based and industry-wide. Zoom and several VoIP companies use the G.711 standard for sending faxes over the Internet. Although that standard is considered reliable, it is still open to interpretation by various providers and cannot be maintained on an end-to-end basis.

Zoom offers a fax over VoIP service that connects a traditional fax machine to the Internet via an analog terminal adapter (ATA). For occasional faxing, many of our business customers find these best-effort fax services to be cost-effective and more than adequate to serve their needs. We encourage you to assess your faxing needs to select the best option for your business.

Zoom cares about providing you with quality services that meet your business needs. If your business is heavily dependent on regularly faxing large, multi-page documents, then we recommend that you maintain an analog line and a traditional fax machine for reliable and consistent performance.

Setting up faxing

  1. Sign in to MP1288 web interface.
  2. Click the SIGNALING & MEDIA tab.
  3. In the left-side navigation panel, click MEDIA then Fax/Modem/CID Settings.
  4. Change the following fields to Events Only:
    • Fax Transport Mode
    • V.21 Modem Transport Type
    • V.22 Modem Transport Type
    • V.23 Modem Transport Type
    • V.32 Modem Transport Type
    • V.34 Modem Transport Type
  5. Change the following fields as specified below:
    • Fax Relay Max Rate (bps): 9600bps
    • Fax/Modem Bypass Coder Type: G711Ulaw or G711Alaw, depending on region
  6. In the left-side navigation panel, click CODERS & PROFILES then Coder Groups.
  7. Verify the Coder Group Name at the top is set to AudioCodersGroup_0 has the below coders listed.
    Coder Name Packetization Time Rate Payload Type Silence Suppression
    Opus 20 N/A 111 N/A
    G722 20 64 9


    G.711U0-law 20 64 0 Disabled
    G.711A-law 20 64 8 Disabled
  8. Create a new Coder Group named AudioCodersGroup_1 with the below codes.
    Note: Make sure only G711U-law/G711A-law is in this group. This will force the use of G711 codec for faxing.
    Coder Name Packetization Time Rate Payload Type Silence Suppression
    G.711U-law 20 64 0 Disabled
  9. Create a new Tel-Profile, and specify these fields:
      • Name: Enter a name to identify the profile; for example Fax Profile.
      • Profile Preference: 1
      • Fax Signaling Method: No Fax
      • Enable Digit Delivery: Disable
      • Dial Plan Index: -1
      • Call Priority: Disable
      • Coders Group: Select AudioCodersGroup_1 created in step 8
      • RTP IP DiffServ: 46
      • Signaling DiffServ: 24
      • Enable Early Media: Disable
      • Echo Canceler: Line Echo Canceller
      • EC NLP Mode: Adaptive NLP
  10. Click Apply.
  11. In the navigation panel, click GATEWAY > Trunks & Groups > Trunk Groups.
  12. In the Tel Profile Name column, assign the Tel Profile created in step 9 to each port that a fax machine will be connected to.