Using the VDI log tool

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Troubleshoot issues by using the log tool to collect information from your VDI environment. The tool can be obtained by downloading the latest version of VDI and opening the installation folder.   

This article covers:  

Prerequisites for troubleshooting with the VDI log tool 

  • Zoom VDI setup on a Windows Virtual Desktop, VMware or Citrix environment
  • Zoom VDI version 3.3.0 or higher to enable logging from the tool interface 

How to use the VDI log tool

After downloading VDI, open the installation folder and find ZoomVDITool.exe. Run it on the Zoom VDI client. It cannot be run on thin client plugins. Once the tool is open, you will see the following sections:  

  • Save Location
    Click Change to choose where you would like the collected logs to be saved. You can select local folders or shared folders on your network. If there is a problem copying the logs to the location you selected, an error message will appear next to the State section of the interface. 
  • Enable Log
    Select the box next to Log is enabled to start collecting logs.  
  • Number of Log Files
    This lists the total number of files with the .log extension saved by your VDI client.
  • Total Size of All Logs
    Combined size of all .log files saved by your VDI client.
  • State
    This displays the status of the Collect Logs or Clear Logs operation. 

Click Collect Logs to gather data from the VDI client and connected thin client plugins. Click Clear Logs to remove .log files and crash dump data collected by the VDI client and thin client plugins. 

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