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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Deploying the enhanced API Connector in High Availability Follow


When deploying a Zoom API Connector for SIP/H.323 devices, multiple Connectors can be deployed not just for zone management, but also in High Availability setups. Once deployed in High Availability mode, the secondary Zoom Room API Connector will run in tandem with the primary Zoom Room API Connector.


  • A Pro, Business, Enterprise, or Education account
  • Owner, Admin, or “H.323/SIP room connector” Role based privileges
  • A Zoom account with a Cloud Room Connector license
  • A supported SIP or H.323 device
  • A deployed API Connector

VM requirements

  • A Windows PC, Server, or Virtual Machine (for installing and running the Zoom API Connector software locally
  • 2 core processor
  • 20 GB of storage

Note: The above device requirements, support up to 200 endpoints

Setting up a second Zoom API Connector for High Availability

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
  3. Click the API Connectors tab.
  4. Click Install next to the API Connector you want to run in High Availability mode
  5. Run the installer.
  6. At the Customize this installation window, enter the following information:
    • Connector ID: Copy the Connector ID from the API Connector page, and paste it into the Connector ID field in the installer.
    • Private Key: Click the private key field on the API Connector page to copy it. Paste it into the Private Key field of the installer.
  7. Complete the installation wizard.

Once the Zoom API Connector has been installed, click on the name of the API Connector to confirm that the second host is listed: