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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Setting up and using the call queue pickup code Follow

A call queue pickup code provides an easily way for phone users to answer calls currently waiting in a call queue. The pickup code can be used by call queue members that opted out of call queue notifications or need to answer queue calls outside their business hours. The pickup code can also be used by any phone user in the same site as the call queue.

For example, in a large retail environment, phone users are not always near a phone so it's easier to have them answer queue calls when needed instead of waiting in front of a phone.

After an admin enables the feature, a unique pickup code will be generated for the call queue. This code can be customized in the call queue profile.

This article covers:

Prerequisites for setting up the call queue pickup code

  • Pro, Business, or Education account
  • Account owner or admin privileges

Prerequisites for using the call queue pickup code

  • Pro, Business, or Education account
  • Zoom Phone license
  • Phone user must be in the same site as the call queue
  • Zoom desktop client for Windows, macOS, or Linux, 5.6.0 or higher
  • Zoom mobile app for Android or iOS, 5.6.0 or higher

How to enable the call queue pickup code (admins)

Admins can enable and customize the call queue

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue you want to enable a pickup code for.
  4. Click the Policy tab.
  5. Make sure the Call Queue Pickup Code toggle is enabled.
    Zoom will generate a unique pickup code for the call queue.
  6. Click the Profile tab.
  7. Next to Pickup Code, click Show or Edit.
  8. (Optional) To customize the code, enter a new 4-digit code, then click Save.
    Note: The pickup must meet these requirements.
    • 4-digits
    • Can't be used by another call queue in the the site
    • Can't contain repeating or sequential numbers like 1111 or 1234

How to use the call queue pickup code

If you're a phone user in the same site as the call queue, you can call a pickup code to answer queue calls even if you've opted out of call queue notifications; or you're answering calls outside your business hours. Contact your admin if you're not sure what the pickup code is for a specific call queue.

  1. Sign in to the Zoom desktop client or mobile app.
  2. Make sure there is an inbound caller waiting in the call queue that you have the pickup code for.
  3. Click or tap the Phone tab.
  4. Dial and call the call queue pickup code preceded by *; for example, *991212.
    Notes:
    • Make sure that your caller ID isn't set the direct number of the call queue that the pickup code belongs to. This will prevent you from calling the pickup code.
    • If there's a call waiting in the queue, you will automatically answer their call.
    • If there's no one waiting in the queue, you will hear an audio prompt stating that the call could not be connected, then the call will automatically end.
    • You must be in the same site as the call queue.