At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Release notes for Zoom Phone Appliances Follow

Upcoming Release

Details about upcoming releases will be posted as they become available.


Current Release

June 6, 2021, version 5.6.7 (1288)

New and enhanced features

  • Enhanced data privacy notices
    In-context user education for various features, such as whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
  • Recording consent
    Zoom Rooms will need to consent to the meeting being recorded when joining a meeting or when someone starts recording the meeting. 
  • Active Apps Notifier
    When someone in a meeting or webinar is utilizing any app that has access to real-time content or personal information during a meeting, participants are given real-time notice of usage. Details of which apps have access and which participant is using the app are displayed, and clicking on the app opens the Marketplace page to provide more information.

Resolved issues

  • Minor bug fixes

Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

May 30, 2021, version 5.6.6 (1240)

New and enhanced features

  • Zoom Phone Appliances (GA)
    Zoom Phone Appliances is out of the Beta phase and generally available.

March 28, 2021 version 5.6.0 (1082)

New and enhanced features

  • Zoom Phone Appliances (Beta)
    • Support for Poly CCX 700, Poly CCX 600 with Camera, and Yealink VP59
      Users can setup a Poly CCX 700, a Poly CCX 600 with camera, or a Yealink VP59 device with a dedicated Zoom client. From the home screen, users can interact with the following features: multiple lines, voicemail, call/transfer/conference, escalate to Zoom meeting, and join/start/control that meeting. In addition, users can access information about recent meetings, their schedules, and their favorite contacts. User presence and call history are also displayed. 
    • Zoom Phone calling features supported 
      • Call Hold / Resume
      • Mute
      • Call Transfer
      • Consultative
      • Direct Transfer
      • Transfer to Voicemail
      • Call Waiting
      • Call Conferencing
      • Shared Line/Shared Line Group
      • Voicemail
      • Dial by Name
      • Do Not Disturb
      • Caller ID Block
      • Call Queue Group
      • Call Logs 
      • Emergency calling 

Resolved Issues

  • Minor bug fixes