Release notes for Zoom Phone Appliances

Upcoming Release

Details about upcoming releases will be posted as they become available.

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Current Release

January 16, 2023 version 5.13.6 (2489)

New and enhanced features

• Management features
  • Zoom Phone Appliances setup
    Base configuration settings are now automated for Out-of-box or Factory Resets, which minimize manual provisioning.
• Zoom Phone Appliances
  
  • Support for Poly CCX505 devices

Resolved issues

• Resolved a call failure issue related to registration of device
• Minor bug fixes

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Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

January 8, 2023 version 5.13.5 (2468)

Resolved issues

• Minor bug fixes

December 19, 2022 version 5.13.0 (2370)

New and enhanced features

• General features
  • Join ad hoc Webex meetings via SIP
    Users who want to join a Webex meeting via SIP only need to enter the Webex meeting ID.
  • Support for custom join webinar disclaimer
    Join webinar disclaimers configured from the web portal will appear in Zoom Rooms. 
  • Product icon updates 
    App and home screens icons have been updated to reflect the new Zoom logo. 
• In-meeting features
  • Additional option for toggling show/hide self view 
    Users can toggle this view, which adds or removes their video feed from their personal meeting window, from the Change Views section of the user interface. 
  • Organize gallery view 
    Users can sort the way attendees are displayed in gallery and thumbnail view. The options are sorted by name in alphabetical order, or reverse alphabetical order. Hosts and co-hosts can also load a saved gallery view configuration tied to the meeting ID. 
  • Chat panel enhancement 
    The chat panel will not be partially blocked by active speaker notifications. 
• Management features
  • Editing source media ports 
    Administrators can set the maximum number of source media ports available. A minimum of fifty is required. 
• Zoom for Home features
  
  • Video preview 
    If a user has turned off their video, the video preview before a meeting will display the user’s profile picture instead of just the user’s name.
• Zoom Phone Appliances
  • Join audio for third party meetings
  • Call control on the desktop client
    Call control mode allows you to take the following actions from your desktop client: make a call, answer a call, place a call on hold and resume it, mute and unmute a call, transfer a call, make a conference call (3-way), and end a call.
  • User interface enhancements to paging
    The top right corner paging icon can be used as a speed dial. A user can press the icon and immediately page to their programmed paging extension.
  • Yealink EXP50 for MP56 MP58 VP59 smart paging layout
    When enabled, the pages on the expansion module(s) are distributed across all connected expansion modules. For example, Page 1 will be on module 1, and Page 2 will be on module 2, and so on. If you have only one expansion module connected, the pages are distributed sequentially on the module.
  • Ability to hide country code when receiving incoming calls
  • Display Zoom cloud contacts
  • Call waiting volume control
    Users can increase the call waiting volume to ensure they are notified when another call comes in.
  • Ability to allow an incoming PSTN call to join an ongoing meeting
  • Support for Yealink EXP50 expansion models VP59 and MP56

Resolved issues

• Minor bug fixes
• Security enhancements

November 7, 2022 version 5.12.6 (2097)

New and enhanced features

• In-meeting features
  
  • Companion mode enhancements
    Users in companion mode who join a Zoom Room meeting will be displayed in the participant list nested under the Zoom Room’s entry, instead of as a separate entry. 
  • Updated webinar privacy disclaimer
    The webinar disclaimer has been updated to provide additional clarity regarding how data is being handled and who can access it.
• Management features
  • Automatic attempted recovery from temporary web proxy authentication failure 
    When this feature is enabled in the web portal, the Zoom Room will periodically attempt to reconnect through a web proxy when it receives a Proxy Authentication Required response. The Zoom Room will display a notification while it is attempting to recover.

Resolved issues

• Minor bug fixes
• Security enhancements

October 16, 2022 version 5.12.2 (2027)

Resolved issues

• Minor bug fixes
• Security enhancements

September 26, 2022 version 5.12.0

New and enhanced features

• Zoom Phone Appliances
  • Listening to voicemails without downloading
    Users can listen to voicemails on Zoom Phone appliances without download permissions.
  • Voicemail forwarding 
    Administrators can allow users to forward voicemails to another Zoom Phone user’s extension. 
  • Scheduled Restart for Zoom Phone Appliances 
    Administrators can schedule a weekly restart for Zoom Phone Appliances in the Zoom Web Portal. This will restart the Zoom Phone application and the vendor based operating system (firmware).
  • Message waiting indicator for Shared Line Group and Shared line Appearance 
    Members of Shared Line Groups and Shared Line Appearances will receive message waiting indicators. A group member can process the message, which will remove the indicator. 
  • 911 location tracking 
    Added support for location tracking at network switchport level.
  • QR code sign in as common area without binding calendar 
  • Support opt in/out for Shared Line Groups 
    Users can opt in or out of all shared line groups.
  • Support for Yealink ExP50 expansion module for MP58 
  • Call Forwarding
    Users can configure the settings for Call Forwarding and Call Handling from their Zoom phone device. 
  • Support for BSSID radio on Yealink series with WIFI 
  • 911 Emergency address manual entry 
    Users can manually enter the city if it's not shown on the available pull down list.
• General features
  • Display Common Area Phones in the contacts list
    Users can invite common area phone to a meeting from the contact list.
  • One-time password requirement for suspicious logins
    When Zoom Rooms administrators sign in to a Zoom Room using their work email and password, they may be asked to enter a one-time password, sent to their account email, when Zoom detects a suspicious login. A login may be considered suspicious if it originates from a different country or device, among other factors.  After entering the one-time password, the sign in will succeed.
• In-meeting features
  • Thumbnail View Enhancements
    The Thumbnail view can be used in Zoom Rooms with multiple screens, and the view can be configured to display the film strip above or below the active speaker (this does not apply to Zoom Rooms for Touch). 
  • Zoom Translated Captions
    Zoom Rooms in meetings where the host has a Zoom Translated License will be able to pick between multiple closed captioning channels such as CART, Live Transcription, and Live Transcription translations.
  • Support for meeting polls 
    Polls can be launched during a meeting, allowing participants to provide responses. 
  • Meeting assistant updates 
    Meetings assistants are displayed as participants in meetings they join. Assistants can change the name displayed in the participants menu when joining.
  • Reactions for Zoom Rooms
    Zoom Room users can send and receive reactions in meetings and webinars. 
  • Share screen and audio to all Breakout Rooms
    When sharing screen in the main session, the host or co-host can share their screen to all active Breakout Rooms. Computer audio and video audio from a screen share can also be shared. 
  • Enhanced in-meeting user abuse reporting 
    Simplified process for meeting attendees to report abuse to Zoom.
• Management features
  
  • Cloud recording limit 
    If a participant tries to record a meeting after the cloud recording storage limit is reached, the Zoom Room will display a message explaining why the meeting can't be recorded. 
• Zoom for Home features
  
  • User presence status options
    Personal Zoom Room users can set their status to “busy”, in addition to “available”, “away”, and “do not disturb”. If contacts set their status to “busy” that status will be displayed when viewing the contact list. 

Resolved issues

• Minor bug fixes
• Security enhancements

July 24, 2022 version 5.11.3

New and enhanced features

• In-meeting features
  • Meeting layout chat panel enhancement
    The chat panel can be opened persistently without covering up other meeting content.

Resolved issues 

• Minor bug fixes
• Security enhancements

June 26, 2022 version 5.11.0

New and enhanced features

• General features
  • Upgrade alerts for free accounts
    Personal Zoom Room users with a free account will receive a notice when their remaining meeting time reaches ten minutes. The notice includes information on how to upgrade.
  • Proxy Support for Zoom Rooms integrated with Zoom Phone
    Zoom Rooms have proxy capability when Zoom Phone is enabled and configured within the web portal.
  • Turkish and Polish Language support
  • Multiple-day meeting display
    Scheduled meetings that run for multiple days will be displayed on the Zoom Rooms display for each applicable day.
  • Calendar integration parsing enhancement
• In-meeting features
  
  • Disable Broadcast Message from host to breakout rooms
    Admins on the account can now disable the ability for meeting hosts to broadcast messages to all breakout room participants.
  • Multi-pin and multi-spotlight
    With host permission, users will now be able to pin up to 9 participants on their end. The host can also spotlight up to 9 participants for everyone in the meeting.
  • Watermark enhancements
    Meeting hosts can edit the visual watermark, and turn it on or off during a meeting. Watermarks will display the entire email address over a participant’s shared screen and video tile, as well as displayed over their video in most video layouts (Speaker, Gallery, Side-by-side). The watermark is also visibly more apparent as a tiled pattern across the video or shared screen.
  • Toggle participant entry tones
    If the Zoom Room is the meeting host, participant entry tones can be toggled on or off from the room controller.
  • Show non-video user
    When Show non-video user is enabled during a meeting, the participant will see the non-video users thumbnails when a screen share is started.
• Zoom Phone Appliances
  • Support for Poly CCX 400
  • Add four or more participants to a call
    The process for adding four or more participants to a call has been streamlined so it does not interrupt the session.
  • Mark voicemails as Unread
    Users can mark their voicemails as Unread.
  • Line View Enhancement
    Users can select which group views are displayed at the top of the interface.
  • Group Call Pick up alert
    Administrators can define a time threshold for alerting a user’s colleagues when that user receives a group call but does not answer.
  • Call queue admin actions
    Administrators can enable barge, monitoring, and whisper for call queue admins from role management. Call queue admins can perform these actions for calls that are considered part of the queue, but not for personal calls.
  • Call monitoring on Shared Line Groups
    Admins can monitor calls on shared line groups.
  • Shared Line Group admin actions
    Admins can monitor, whisper, barge, takeover and conference barge.
  • Enable or disable Live Transcript in meeting
    Meeting hosts can turn on auto-transcription during a meeting. Live transcription will be generated automatically and appear on the room meeting display.
  • Access control policies
    Administrators can make configuration changes from the Policy tab of a user, group, or account. The policies include: setting the time window when users are allowed to make or receive calls, selecting the locations from where calls can be made or received, setting restrictions for calls, setting emergency call settings, and determining which locations belong to a site.

Resolved issues

• Minor bug fixes
• Security enhancements

April 24, 2022 version 5.10.3 (1221)

New and enhanced features

• Zoom Phone Appliances
  • Support for Audiocodes C470 HD

Resolved issues

• Minor bug fixes

April 2, 2022 version 5.10.0 (1062)

New and enhanced features

• General features
  • On-screen notification enhancements
    Up to three notifications will be displayed at the bottom right corner of the display. Notifications either disappear within a certain time frame, or must be manually dismissed. This is determined by level of importance, with more important notifications requiring a manual dismissal. 
• In-meeting features
  
  • Reclaim host in breakout rooms
    The original meeting host can reclaim the host privileges in a breakout room if they leave and rejoin the meeting. 
  • Enhanced in-meeting user abuse reporting
    Users submitting reports will be required to include their email addresses.
• Management features
  • Microsoft calendar authentication notification
    Microsoft plans to disable basic authentication for Microsoft Exchange Web Services for Office 365. If a Zoom Room calendar integration to a Microsoft O365 calendar service encounters authentication errors because of this change, a notification message will display.  Customers are encouraged to update any Zoom Rooms calendar integration with Microsoft O365 to use OAuth instead of basic authentication by re-authorizing their calendar integration in the Zoom admin portal. 
• Zoom for Home features
  • Support for displaying Zoom Events on the calendar
    After registration, Zoom Events will appear on the user’s calendar with a join option.
• Zoom Phone Appliances
  • Support for Poly CCX 500 
    Portrait view is supported on Poly CCX 500 (2GB models only).
  • Distinctive Ringtones
    User can set different ringtones for the user's line for incoming calls.
  • Barge-Monitor-Whisper (BMW) tool 
    The BMW tool helps managers monitor and assist with client calls to support employees. 
  • Call queue member can opt in/out call queues directly from device
    Users can opt in or out from a call queue directly from the device.
  • Video greeting and video mail 
    Users can record video greetings/mail and then forward them to others. Alternatively, users can also download video greetings/mail and then forward them to others. 
  • Group call pick up 
    User can pick up calls for a member of the same group without the need to access that member’s desk phone, Zoom client or ZP Appliance. A system administrator can set up a call pick up group for extensions that share call handling responsibilities.
  • Intercom Enhancements 
    Users can use the intercom to communicate with others when searching through their contacts. 
  • QR code login when hot desking is enabled 
    Users can choose the QR code option when logging in as a guest.
  • Hot desk reservations 
    Users can reserve an available workspace from their current workspace. 

Resolved issues

• Minor bug fixes
• Security enhancements

January 25, 2022 version 5.9.4 (685)

Resolved issues

• Minor bug fixes 
• Security enhancements 

January 9, 2022 version 5.9.3 (653)

Resolved issues

• Minor bug fixes 

December 20, 2021 version 5.9.0 (618)

New and enhanced features

• General features
  
  • Display gender pronouns 
    If enabled by account admins and added to their profile by either the user directly or through SAML mapping, a user’s gender pronouns are displayed in their contact card and as part of their display name in meetings and webinars.
  • Improvements to meeting invitations 
    Meeting invitation requests are more visible on small displays. 
  • Transfer meetings between devices 
    Seamlessly transfer meetings from mobile/desktop devices to a Personal Zoom Room device. 
• In-meeting features
  
  • Optional Reclaim Host when rejoining 
    When the original host of a meeting rejoins, they are now given the option to reclaim host controls or remain as a participant, in order to not disrupt the current host.
  • Participant list improvement to Smart Gallery 
  • Profile pictures return when Focus Mode is turned off 
  • Gallery view default 
    The Zoom Room’s video will appear in the second place of the gallery view by default. 
  • On-screen speaker label 
    The active speaker label will appear consistently during a screen share and when the active speaker’s video is off. 
  • Attendee annotation 
    Meeting hosts can allow or prohibit attendee annotation on shared content.
  • Follow meeting host video order 
    Meeting hosts on the Zoom client can drag and drop participant videos into a different position in gallery view and then broadcast this change to participants in a Zoom Room.
  • Disable annotation during a screen share 
    Zoom Rooms Touch users can disable annotation during a screen share. 
  • Improvements to large meeting experience 
• Zoom Phone Appliances
  • Ability to add/delete contacts
  • Call Park
    Parking a call allows you to hold calls in a virtual location and retrieve them from a desk phone or client.
  • Support for Yealink VP59 HDMI
    Yealink VP59 devices have an HDMI out port that allows users to extend the device’s view to an external display monitor. Users can switch the view between the VP59 screen and an external display.
  • Support for End-to-end (E2E) encryption on phone calls
  • Support for voicemail transcription
  • Support for Interactive Connectivity Establishment (ICE)
  • Support for audio Intercom calls
  • QR code login for shared office/common area devices

Resolved issues

• Minor bug fixes

November 8, 2021 version 5.8.3 (388)

New and enhanced features

• Zoom Phone Appliances
  • Filtering contacts on display
    Users can choose to display only personal contacts or all contacts from the organization directory. 

Resolved issues

• Minor bug fixes

September 29, 2021 version 5.8.0 (293)

New and enhanced features

• General features
  • Support for IPv6 
  • Enhanced user interface and user experience
    Enhancements have been made for signing-in, sending invites, changing in-meeting settings, and participants on touch devices. 
  • Spam call indicator
    Users can see a spam call notification if one is detected.
  • Joining personal meetings (PMI)
    Users can populate their “location” field with their PMI which allows others to join that personal meeting ID.
• In-meeting features
  • Immersive view 
    Recreate the feel of your class or conference room by placing video participants onto a single virtual background. Participants are automatically placed onto provided scenes, but the host can upload their own custom background and adjust the arrangements as needed. 
  • Breakout rooms management 
    Meeting hosts can use the features of breakout rooms with a Zoom Rooms controller or touch screen. 
  • Additional security features
    Hosts can hide profile pictures, suspend participant activities and start video for participants. 
  • Focus mode
    In focus mode, only the host can see participants’ videos or profile pictures when video is off. Participant screen sharing can only be viewed by the host, who can switch between multiple shared screens and allow participants to view others’ shared screens. Administrators can enable Focus mode for use in meetings via the web portal.
  • Additional non-verbal feedback 
    Attendees can click the coffee cup icon in the reactions menu during a meeting to indicate that they are temporarily away.
  • Improvements to non-verbal feedback
    Users who raise their hand in a meeting will have their feedback more prominently displayed in their participant window on the Zoom Room display.
• Management features
  • Customize recording disclaimer
    Administrators can customize the text of the recording disclaimer that is displayed to participants. 
  • Limit screen sharing for external meetings
    Administrators can restrict specific internal participants from screen sharing in a meeting with external participants. 
  • Untrusted certificate alert 
    Administrators will receive alerts for untrusted certificates on their dashboards in the web portal. 
  • Remote meeting controller enhancements 
    The text of the privacy disclaimer that is displayed to administrators when taking control of a meeting has been improved. Breakout room participants will receive a message that the meeting is being controlled by an administrator. All participants will be notified when an administrator stops controlling the meeting.
• Zoom Phone Appliances
  • Support for portrait view with Yealink MP54 series
  • Support for Yealink MP 56, 58
  • Block phone numbers
    Users can review recent call history and block specific numbers.
  • Zoom Phone paid license requirement
    Users will need a paid license rather than a basic license to use Zoom Phone Appliances.  
  • Support Zoom Phone Common Area Phone (CAP) License
    Organizations with CAP licenses can assign them to Zoom Phone appliances and allow users to sign in as guests.

Resolved issues

• Minor bug fixes
• Security enhancements

August 12, 2021 version 5.7.5 (83)

Resolved issues

• Minor bug fixes
• Security enhancements

July 27, 2021 version 5.7.3 (58)

New and enhanced features

• In-meeting features
  • Active Apps Notifier Enhancements
    The Active Apps Notifier will only be displayed to attendees if an app has accessed data during an on-going meeting. When the Notifier is displayed, it will categorize the type of meeting data that the third party app is accessing. 
  • Mute and Video Off when joining a recorded/live streamed Meeting 
    When a Zoom Room joins a meeting that is already being recorded and/or live streamed, they will join with their video off and muted until they consent to the recording prompt. After consenting, they will be able to unmute and turn on their video, if the host allows them to. 

Resolved issues

• Minor bug fixes

June 29, 2021 version 5.7.0 (1439)

New and enhanced features

• General features
  
  • STIR/SHAKEN compliance
    STIR/SHAKEN is an industry standard to prevent fraudsters from initiating calls from the numbers they don’t own. As required by FCC, Outbound PSTN calls from Zoom endpoints with Zoom provided US phone numbers will include attestation of the caller ID.
• In-meeting features
  • Panelist and host controls in a webinar 
    Zoom Rooms that join a webinar as a panelist or a host will be able to view and/or manage attendees.  
  • In-meeting chat replies
    Meeting participants in a Zoom Room can reply to in-meeting chat messages with a Zoom Rooms controller or using a Zoom Rooms touch screen. 
  • Support for language interpretation 
    This allows meeting hosts to designate interpreters for their Zoom meeting or webinar on the Zoom web portal or during a Zoom session. Interpreters will hear the main audio channel and can speak into the language channel which they’ve been assigned. Participants choose which audio channel they would like to hear.
• Zoom for Home features
  • OnZoom meeting display
    Meeting hosts will be able to distinguish between regular meetings and OnZoom meetings when looking at their meeting lists.
  • Binding code login
    A user that logs in to the Zoom web portal can then log in on the Zoom for Home device with a binding code.
• Zoom Phone Appliances
  • Hot desking 
    The hot desking feature allows phone users to use their extension number and PIN to temporarily sign in to a provisioned desk phone.
  • Speed dial/BLF, support 
    Any line key customizations made in the Zoom web portal will display on Zoom Phone appliances. This includes line keys for speed dial and busy lamp field (BLF). Speed dial allows users to easily dial a number by pressing a line key. BLF allows users to see the call status of another internal line.
  • Emergency address management 
    Users will be prompted to enable location sharing if their admin enables nomadic emergency services. Users can also add or update their emergency address.
  • Nomadic emergency services 
    Nomadic emergency services provide the ability to dynamically detect and report a user's location for emergency calling. Account owners and admins define locations, specifying a street address, IP addresses ranges, and/or wireless access point identifiers. When a phone user places an emergency call from within a defined location, the associated emergency address will be sent to emergency responders.
  • UI enhancements 
    Various UI enhancements to improve the user experience for features like joining meetings, sharing screen, viewing notifications, and recording calls.
  • Call Recording 
    User can start/stop call recording directly from the in call control option.
  • Ability to block user to sign in to unmanaged Zoom Phone Appliances 
    Administrators can block users' ability to log in to their Zoom accounts on unmanaged devices. 

Resolved issues

• Minor bug fixes
• Security enhancements

June 6, 2021, version 5.6.7 (1288)

New and enhanced features

• Enhanced data privacy notices
  In-context user education for various features, such as whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
• Recording consent
  Zoom Rooms will need to consent to the meeting being recorded when joining a meeting or when someone starts recording the meeting. 
• Active Apps Notifier
  When someone in a meeting or webinar is utilizing any app that has access to real-time content or personal information during a meeting, participants are given real-time notice of usage. Details of which apps have access and which participant is using the app are displayed, and clicking on the app opens the Marketplace page to provide more information.

Resolved issues

• Minor bug fixes

May 30, 2021, version 5.6.6 (1240)

New and enhanced features

• Zoom Phone Appliances (GA)
  Zoom Phone Appliances is out of the Beta phase and generally available.

March 28, 2021 version 5.6.0 (1082)

New and enhanced features

• Zoom Phone Appliances (Beta)
  • Support for Poly CCX 700, Poly CCX 600 with Camera, and Yealink VP59
    Users can setup a Poly CCX 700, a Poly CCX 600 with camera, or a Yealink VP59 device with a dedicated Zoom client. From the home screen, users can interact with the following features: multiple lines, voicemail, call/transfer/conference, escalate to Zoom meeting, and join/start/control that meeting. In addition, users can access information about recent meetings, their schedules, and their favorite contacts. User presence and call history are also displayed. 
  • Zoom Phone calling features supported 
    • Call Hold / Resume
    • Mute
    • Call Transfer
    • Consultative
    • Direct Transfer
    • Transfer to Voicemail
    • Call Waiting
    • Call Conferencing
    • Shared Line/Shared Line Group
    • Voicemail
    • Dial by Name
    • Do Not Disturb
    • Caller ID Block
    • Call Queue Group
    • Call Logs 
    • Emergency calling 

Resolved Issues

• Minor bug fixes