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Requesting a toll-free number port (EMEA) Follow

Overview

A toll-free number port allows you to move a pre-existing number from another carrier to be used on your Zoom Phone account.

Note: If you have issues during the porting process, see our list of common porting issues and questions.

This article covers:

Prerequisites

  • Account owner or admin privileges
  • Zoom Phone license
  • Most recent telephone bill/invoice

Requesting a toll-free number port

  1. Download and complete the required Letter of Authorisation (LOA) from the respective country.
    • See the porting guidelines if you need help.
    • If you currently have POC (proof of concept) or trial numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
  2. Send an email to numberportingemea@zoom.us. Make sure to include the following:
  3. Zoom will review and confirm receipt of the request.
  4. Zoom will send a request to your losing provider to validate the information on the LOA as the transfer request is dependent on your losing provider. If accepted, Zoom and the losing provider will work together to schedule the number port. Once approved, the numbers will be available for you to manage in the Zoom web portal.

Guidelines

  • Copy of telephone bill dated within the last 3 months is required.
  • The information you provide must match exactly what’s on record with your current provider.
  • LOA must be hand/wet signed and dated within the last 3 months. Electronically signed LOAs are not accepted in most EMEA countries.
  • The losing provider's name is required on the LOA.
  • LOA needs to be in EU date format (dd-mm-yyyy).
  • In some European countries, the address noted on the LOA must match the country of the porting telephone numbers. Please check the porting guidelines for further information.
  • All porting numbers need to be noted on the body of the LOA rather than as attachments.
  • DDI blocks of numbers may require porting in full as some countries do not allow blocks/ranges of numbers to be split. Refer to the common porting questions for more information.
  • Number portability checks can only be carried out once the order is submitted. There may be times where losing providers advise that numbers as non-portable.
  • You may experience some loss of service to incoming calls during the port activation window whilst the porting numbers are being transferred away from the losing provider.
  • Porting usually takes an average of 30 days from the day of submission. See lead times for more information. 

Requirements

Use this table to download the LOA form when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

Please raise one email per LOA / per country of port.

Country

Country code

TF dialing code

LOA and guidelines

Address requirements

Losing carrier name required

DDI range requirements

Email subject

Austria

43

800

LOA

LOA (EN)

Latest invoice

See additional requirements

 

Global

Company customer pays bills to

N/A

AT toll-free number port

Croatia

385

800

LOA

Porting guidelines

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

HR toll-free number port

Cyprus

357

800

LOA

Latest invoice

See additional requirements

Within Cyprus

Company customer pays bills to

Numbers to port have to be single lines or all block has to be ported

CY toll-free number port

Czech Republic

420

800

LOA

Latest invoice

Global

Company customer pays bills to

N/A

CZ toll-free number port

Denmark

45

800 to 808
8090

LOA

Porting guidelines

Latest invoice

Global

Company customer pays bills to

Full range to be ported

DK toll-free number port

Finland

358

800

LOA

Latest invoice

Global

Company customer pays bills to

Full range to be ported

FI toll-free number port

Greece

30

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

GR toll-free number port

Hungary

36

800

LOA

Latest invoice

Global

Local carrier in Hungary

N/A

HU toll-free number port

Ireland

353

1800

LOA

Porting guidelines

Latest invoice

Global


Company customer pays bills to

Full range to be ported

IE toll-free number port

Israel

972

1700 / 1800

LOA

Latest invoice or
Proof of ownership

See additional requirements

Global

Company customer pays bills to

N/A

IL toll-free number port

Latvia

371

80

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

LV toll-free number port

Lithuania

370

800

LOA

Latest invoice

See additional requirements

Within Lithuania

Company customer pays bills to

N/A

LT toll-free number port

Luxembourg

352

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

LU toll-free number port

Netherlands

31

800

LOA

Latest invoice

Global

Company customer pays bills to

Full range to be ported

NL toll-free number port

Poland

48

800

LOA

Porting guidelines

Latest invoice

See additional requirements

Global

Company customer pays bills to

Full range to be ported

PL toll-free number port

Romania

40

800 / 808

LOA
(one LOA per toll free number)

Porting guidelines

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

RO toll-free number port

Slovakia

421

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

SK toll-free number port

Slovenia

386

80

LOA

LOA (EN)

Latest invoice

Global

Company customer pays bills to

N/A

SI toll-free number port

Spain

34

800 / 900

LOA

Latest invoice

See additional requirements

Global

Local carrier in Spain

N/A

ES toll-free number port

Sweden

46

20 / 200

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

Full range to be ported

SE toll-free number port

Switzerland

41

800

LOA

Latest invoice

Bakom Ownership Letter

See additional requirements

Global

Company customer pays bills to

Full range to be ported

CH toll-free number port

United Kingdom

44

0800 / 0808 

LOA

We recommend you give the LOA to your current supplier to fill it in with the correct information.

Global

Local carrier in the UK

N/A

UK toll-free number port

 

Additional requirements/documents

Austria

Proof of address:

Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. 

Proof of ID:

    • For individual end users: A copy of an ID card or passport.
    • For business end users: A ZIP file containing the ID / passport of an authorised representative together with a copy of the business registration.

Croatia

OIB (VAT) number of the end user is compulsory

Proof of ID:

  • Required company documents:
    • Copy of Court Registration
    • Copy of legal representative's photo ID
  • Required residential documents:
    • Copy of end user's photo ID

Cyprus

Number portability is available only for legal entities based in Cyprus.

Hard copies of required documentation have to be sent to Zoom’s carrier.

Proof of ID:

  • Required company documents:
    • Copy of 'Certificate of Directors and Secretary of the company'
    • Copy of 'Certificate of Incorporation'
    • Copy of legal representative's photo ID
  • Required residential documents:
    • Copy of end user's photo ID

Finland

Toll free numbers are ported under quotation.

Greece

Proof of ID:

  • Required company documents: Copy of LOA signatory´s photo ID/Passport

Ireland

  • It is mandatory to provide the main telephone number on the account.
  • It is mandatory to provide a Wholesale Account Number.
  • Type of the line mandatory on the LOA.

Israel

Required documents:

  • LOA
  • Recent telephone bill - if not available then please provide any document / correspondence with the abandoned operator that proves a connection between the number and the owner of the line.

Latvia

Toll-free numbers require name and address of the end user.

Lithuania

VAT number and local address are needed on the LOA.

Required company information: A business number is required

Luxembourg

It is mandatory to provide the Account Number from Main Losing Carrier to which the requested number is assigned.

Poland

Hard copies of the LOA in Polish are to be hand signed by the end user and will need to be sent to Zoom’s carrier.

Romania

Each Toll Free number has to have a corresponding LOA filled in (one LOA per porting number).

Slovakia

Please enquire with your current number operator whether porting away is possible via them.

Spain

CIF / NIF (VAT number from the end user), name and service address have to be provided on the LOA.

Sweden

Number portability is available only to owners of Swedish Social Security / Organisation Number.
Tax number of the end user has to be provided (Swedish Organization Number usually contains 12 digits leading with 16 if it is from a company and 19 or 20 if it is personal).

Switzerland

Number portability is available only to owners of Swedish Social Security/Organisation Number.

Tax number of the end user has to be provided (Swedish Organization Number usually contains 12 digits leading with 16 if it is from a company and 19 or 20 if it is personal).

Toll free numbers porting in must initially be assigned to the customer, not the customer's current operator. For guidance please see below:

Porting In – Toll Free Numbers in Switzerland

Porting in Swiss Toll Free Numbers is slightly different from the usual process, because it requires you to be the holder of the number.

Therefore, before porting Swiss phone numbers into the Zoom network, it is vital to make sure that any Toll Free numbers you wish to port are assigned to you as the current holder of the number, and not to your current operator.

Verifying Whether You're the Current Holder

In order to verify the allocation of your number, please access the following link: BAKOM Individual number allocation (0800, 084x, 090x): https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html 

Here you will find consumer information on Swiss phone numbers that are allocated individually. These numbers are used to offer services in the following categories: Freephone Numbers (0800), Shared-cost Numbers (084x), Business and Marketing (0900), Games and Competitions (0901) and Adult Entertainment (0906).

1a. Requesting a Reallocation if You Are Not the Holder

Note: If you are not the current holder of the number, you will need to request a reallocation of your number from your current carrier before raising a 'porting in' request with Zoom.

The reallocation process and duration depends on your current carrier. However, based on industry practice, you will need to download and fill in the form called Transfer of Individually Allocated Number from the following link:
https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html 

Submitting a Porting Request to Zoom

The above form must be filled in by you and your current operator/carrier. Once the transfer is complete, you are free to submit a porting request to Zoom.

Reasons for rejection

Austria

  • Incorrect end user name
  • Incorrect service address
  • Requested number is inactive

Croatia

  • Incorrect end user name
  • Incorrect service address
  • Requested number is inactive

Cyprus

  • Incorrect end user name
  • Incorrect service address
  • Requested number is inactive

Czech republic

  • Incorrect end user name
  • Incorrect service address
  • Requested number is inactive

Denmark

  • Incorrect end user name
  • Incorrect service address
  • Requested number is part of a range of dids
  • Requested number is inactive

Finland

  • Incorrect end user name
  • Incorrect service address
  • Requested number is part of a range of dids
  • Requested number is inactive

Greece

  • Incorrect end user name
  • Incorrect service address

Hungary

  • Incorrect end user name
  • Incorrect service address
  • Requested number is inactive

Lithuania

  • Incorrect end user name
  • Incorrect service address

Luxembourg

  • Incorrect end user name
  • Incorrect service address
  • Missing account number

Netherlands

  • Incorrect end user name
  • Incorrect service address
  • Requested number is part of a range of DIDs
  • Requested number is inactive
  • Ongoing contract in place

Poland

  • Incorrect end user name
  • Incorrect service address
  • Ongoing contract in place
  • Requested number is part of a range of DIDs

Romania

  • Incorrect end user name
  • Incorrect service address

Slovakia

  • Incorrect end user name
  • Incorrect service address

Slovenia

  • Incorrect end user name
  • Incorrect service address

Spain

  • Incorrect end user name
  • Incorrect service address
  • Name of the donor reseller is missing
  • Tax number is incorrect or missing
  • Requested number is inactive

Sweden

  • Incorrect end user name
  • Incorrect service address
  • Tax number or organization number is incorrect
  • Requested number is part of a range of DIDs
  • Requested number is inactive

Switzerland

  • Incorrect end user name
  • Incorrect service address
  • Requested number is part of a range of DIDs
  • Ongoing contract for requested numbers
  • Requested number is inactive