Device management for Zoom admins

Device management allows account owners and admins to manage their devices in a centralized location, such as checking device information or managing updates. 

Notes:

• Previously, the Device Management page was located under the Room Management tab. This page has now been updated as a separate section and contains three separate pages:
  • Enrollment
  • Update Management
  • System Config 
• Devices enrolled in ZDM will have additional device information and management functionality.

This article covers: 

• How to access Device Management
• How to use Device List
• How to use Enrollment
• How to use Update Management
• How to use System Config

Prerequisites for using Device Management

• Owner or admin privileges
• Zoom Room devices and/or Zoom Phone appliances

How to access Device Management

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Overview. Here you can view some high level device metrics, such as the device breakdown by Platform OS and Appliance Vendor, as well as how many devices are currently enrolled and/or assigned. 
   Note: Unassigned means the device is currently not assigned to a user/room. You can engage with the metric/chart to jump to the Device list.

How to use Device List

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Device List.
   Notes:
   • Here, you can view/search device information such as device name, serial number, app version. Filters allow you to narrow your view to a specific Platform OS, managed devices, Zoom device type, and specific Appliance partner devices. You will see users signed in, sign out users, and remove devices.
   • You can also manage your devices here, such as upgrading the app version or assigning the device to a user/room.
3. To customize the columns you would like to display on this page, click on the settings gear on the right side of the page. You can customize the followings:
   • Platform OS
   • App version
   • Device type
   • Hot Desking (Signed In)
   • Vendor
   • Enrollment
   • Assignment
   • Group
   • IP address
   • MAC address
   • Tag

Notes:

• Import/Add Zoom Phone Appliance at the top of the page is currently only for Zoom Phone Appliances.
• Upgrade (App, Platform OS) at the top of the page will follow location directory and device filters. You can select your location and device filters first to narrow down your targeted devices. Click on the Device Name for additional device information and management functionality. Click on the Assignment value to jump to the User/Room that the device has been assigned to. If not assigned it will display as Unassigned

How to use Enrollment

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Enrollment. Here is where you can view a breakdown of your enrolled devices (Apple, Windows, and Appliances). Users can also enroll Apple and Windows devices in this window.
   Notes:
   • Manual enrollment is not recommended for macOS.  Mac devices enrolled individually cannot be upgraded from Zoom portal.
   • Automated enrollment enables Apple Business Manager (ABM) or Apple School Manager (ASM) enrollment for large numbers of devices.

How to use Update Management

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Update Management.
   Notes:
   • Here is where you can manage your Windows updates and set your update schedule. Once devices have been assigned patches, they will install outside of active hours based on your schedule. If the update requires a restart to install, it will restart based on your auto-restart deadline period.
   • Once an update has been assigned and installed to all enrolled devices (and there are no remaining unassigned devices), the update will be placed in completed tab to keep your active updates tab as relevant and clean as possible.  

How to use System Config

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then System Config.
   Note: 
   • Here you can create WiFi or Ethernet profiles and assign them to your enrolled devices. Once the devices arrive at their desired location, the network can be pre-configured so the devices are more plug and play for installers. Users can sort the page by clicking on any column heading, for example, to view the Profile name, Network type, Description, Assigned devices or Installed status. 

For more information, see Configuring and assigning network profiles for Zoom Rooms devices – Zoom Help Center.