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Linking a Stripe account to OnZoom host account

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Stripe is a simple and powerful way to accept online payments for OnZoom events. You can also link a PayPal business account as an alternative online payment platform.

This article covers:

Prerequisites for linking Stripe to your OnZoom host account

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account

How to link a Stripe account to your OnZoom host account

Note: Multiple OnZoom host accounts can be linked to a single Stripe account.

A new Stripe account must be created when you link one to your OnZoom host account for the first time—even if you have an existing Stripe account. If you have an existing Stripe account, you can pull and use information from an existing account and not have to go through the entire account creation process.

Note: The Stripe account that is linked to your OnZoom host account should only be used for sales from events that are directly listed on OnZoom because payouts from this account only take place after the event. Do not use any other Stripe products—such as Stripe Billing, Stripe Invoicing, and Stripe Payment Links—with this account. Any use of these products will incur significant payout delays because automatic payouts aren't triggered by OnZoom for these products, and you will need to contact Zoom Support to request these be manually paid out.

When you are redirected to the Stripe onboarding process, you can create a new account from scratch, or you can create an account that is pre-populated with information from an existing account. The new account that is created—regardless if it was created from scratch or the information was pre-populated from an existing account—will have different properties compared to a standard-connect Stripe account so that the account can only be linked to the OnZoom or Zoom Events platforms, which also allows Zoom to provide you a customized experience.

Note: If you previously created and linked a Stripe account to your OnZoom host account and/or a Zoom Events hub, you will have the option to select an account that you previously created and link it to your OnZoom host account and/or Zoom Events hub, or to create a new account from scratch.

Link a Stripe account during the host onboarding process

Note: Your Zoom account must be approved to be an OnZoom host before you can apply to be an OnZoom host.

Once you have been approved to be an OnZoom host, continue with the onboarding process to create a new Stripe account and link it to your OnZoom host account.

After your host application has been approved and you have started the first-time setup of your OnZoom host account:

  1. To the right of the Stripe logo, click Create and Link.
    You will be redirected to the Stripe onboarding process.
  2. Enter your email address.
  3. Click Continue.
  4. (Optional) Enter your billing address information, then click Continue.
    Note: You will not be able to create paid events if you do not add a billing address to your Stripe account.
  5. Click Create Event.

You will receive an email once your Stripe account is successfully linked to your OnZoom host account.

Link a Stripe account after the host onboarding process

You can create a new Stripe account and link it to your OnZoom host account after the onboarding process.

To link a Stripe account to your OnZoom host account after the host onboarding process:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Payments & Billing.
  4. Under Payment Method for Selling Tickets, click Create and Link to the right of the Stripe logo.
    You will be redirected to the Stripe onboarding process.
  5. Enter your email address.
  6. Click Continue.
  7. Enter your billing address information, click Continue.
    Note: You can skip this section, but if you do not add a billing address to your Stripe account, you will not be able to create paid events.
  8. Click Create Event.

You will receive an email once your Stripe account is successfully linked to your OnZoom host account.

How to view results when linking Stripe to OnZoom

After attempting to link your Stripe account to your OnZoom host account, you will receive one of the following status results:

  • Complete: You can create paid OnZoom events and receive payment from ticket sales.
  • Pending: Stripe is verifying your information, or you need to go to the Stripe Dashboard to provide additional information. You will see the pending status when more time is needed to verify the information you provided, or when you need to provide more information:

Limitations for paid ticket registration with Stripe

OnZoom hosts can create and schedule paid events on any date. 

  • For hosts in the United States, only the attendee paid ticket registration will start within the next 12 months from the event publication date. When you create a paid event and Stripe is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 12 months before your event is scheduled to start.
  • For hosts outside the US, the attendee paid ticket registration is limited to up to 89 days from the event publication date. 

How to update billing information

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Payments & Billing.
  4. Under Your Address, enter the required information.
    Note: It is not required to provide a billing address, but you will not be able to create paid events without one on file.
  5. Click Save.

How to manage your Stripe Dashboard

The Stripe Dashboard is where you operate and configure your Stripe account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.

Fund capture

After a ticket is purchased with a credit or debit card, the transaction will stay pending for two days before funds are captured. This feature is to safeguard you from having to pay Stripe processing fees if there is a refund/cancellation during this time period.

Note: Once a transaction is captured, you are responsible for paying Stripe the processing fees for the purchase, even if there is a refund. During this two-day period, the transaction is authorized, meaning that the transaction (funds that have been held for the purchase) has been approved by the issuing credit card/bank. The Attendee will see the purchase on their credit or debit card account during this two-day processing period.

Approve or reject refunds

Refund requests made within 14 days after an event's end date can be approved or rejected from within OnZoom.

For refund requests that are made 15 days or after an event's end date, you will need to sign in to your Stripe account to approve or reject the refund request.

View chargebacks

A chargeback occurs when a credit card holder files a dispute with the issuer of their credit card, asking the card issuer for a refund for a specific charge.

There are many reasons a cardholder can question your payment with their card issuer, but you can respond to a chargeback to help resolve the case. Following some simple tips can help protect yourself against disputes and fraudulent payments. Any chargebacks that you receive can be found in your Stripe Dashboard.

Note: You must respond to a chargeback for the right to reclaim your funds. If you do not respond to a chargeback, you will forfeit your right to reclaim chargeback funds but the customer will receive a refund.

Stripe deducts a $15.00 dispute fee per chargeback from your account balance.

More information on chargebacks can be found at Stripe.

View reports

Reports can be viewed as a summary report from the dashboard or downloaded as a CSV file to see itemized transaction data.

View United States sales taxes

Taxes vary by region. For specific details on indirect taxes for your region, please visit Zoom Events US Taxes.

For tickets sold to attendees located in the US, the ticket price charged to attendees will be treated as exclusive of indirect taxes. This means that if tax needs to be collected, the amount will be added to the ticket price and displayed to the purchaser at checkout. Zoom will collect the added tax from the transaction and remit it on your behalf.

Notes:

  • Zoom will collect tax from a transaction using the Application fee in Stripe. You can view transaction details applicable to sales tax, GST, and VAT by going to your Stripe dashboard. Total transaction fees are a combination of Stripe processing fees, including any applicable tax on Stripe processing fees, and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf).
  • Where Zoom is not required to collect and remit indirect taxes on the price charged to attendees, hosts are responsible for determining and remitting applicable indirect taxes.

How to follow the Stripe payout schedule

Payout arrives after ticket registration closes and is released post-registration. For example, if an event ends on January 1, and the registration ends on February 1, the payout funds are released 5 business days after February 1 (February 1 + 5 business days). 

Notes

  • Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier. Or, you can start to sell tickets 15 days in advance of your first event to help negate any extra holds on your first payment.
  • If you process refunds for an event that you have already been paid out for, your next corresponding event could be delayed beyond the general payout timeline mentioned above. If you don't receive your payout, please contact Zoom.

Stripe fees

Stripe charges a processing fee for each successful charge. The charge can differ between countries.

Accepted payment methods Customers pay with a credit/debit card
Fees for Host

2.9% + $0.30 per transaction*

Transaction fees are a combination of Stripe processing fees and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf).

*Fees subject to change if the Host reaches a volume to negotiate fees, and other cases. See complete pricing+fees.
Processing time

Payout Schedule Documentation

Zoom scheduled release dates of funds:

  • One-time event: Generally 7-8 days after event ended.
  • Event series: Generally 7-8 days after the first event in the series ended.

Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your bank account within 1-2 business days.

Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier.
Number of days in advance paid event registration can be scheduled to start A paid event can be published on any date.

Note: For US Stripe accounts, only the attendee paid ticket registration is limited and will be available for up to 12 months before a paid event is scheduled to start. For accounts outside the US, the attendee paid ticket registration will start within the next 89 days from the event publication date.
Customer support FAQ

https://support.stripe.com/

How to unlink Stripe from your OnZoom host account

If your OnZoom host account has not closed out all of the following activities, you will not be able to unlink your Stripe account:

  • Published events with sales of paid tickets
  • Paid events
  • Pending transactions
  • Pending payout for a completed event

Note: If you unlink your Stripe account that was created and linked to during the onboarding process from your OnZoom host account, you will be able to relink to it. After relinking, all existing Stripe transactions (charges, payouts, refunds, transaction details) are resumed. Alternatively, you will be able to create and link to a new Stripe account. 

To unlink a Stripe account from your OnZoom host account:

  1. Sign in to OnZoom.
  2. In the top-right corner of the page, click Manage.
  3. In the navigation menu, click Payments & Billing.
  4. By the email registered to your Stripe Account, click Unlink.
  5. Under Payment and Payout Method for Selling Tickets, click Unlink.

Note: If a host closes their Stripe account from the Stripe Dashboard and has an available balance or a pending payout for an event, the host will not be able to access those funds and will need to contact Stripe to receive those funds.

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