The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Linking a Stripe account to your OnZoom Host account Follow

Stripe is a simple and powerful way to accept online payments for OnZoom events. You can also link a PayPal Business account as an alternative online payment platform.

This article covers:

Prerequisites for linking Stripe to your OnZoom Host account

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account

How to link a Stripe account to your OnZoom Host account

Note: Multiple OnZoom Host accounts can be linked to a single Stripe account.

We recommend that the Stripe account created for and linked to your OnZoom Host account is only used for OnZoom because your account will not be compatible with other marketplace platforms.

Link a Stripe account during the Host onboarding process

Note: Your Zoom account must be approved to be an OnZoom Host before you can apply to be an OnZoom Host.

Once you have been approved to be an OnZoom Host, continue with the onboarding process to create a new Stripe account and link it to your OnZoom Host account.

After your Host application has been approved and you have started the first-time setup of your OnZoom Host account:

  1. To the right of the Stripe logo, click Create and Link.
    You will be redirected to the Stripe onboarding process.
  2. Enter your email address.
  3. Click Continue.
  4. (Optional) Enter your billing address information, then click Continue.
    Note: You will not be able to create paid events if you do not add a billing address to your Stripe account.
  5. Click Create Event.

You will receive an email once your Stripe account is successfully linked to your OnZoom Host account.

Link a Stripe account after the Host onboarding process

You can create a new Stripe account and link it to your OnZoom Host account after the onboarding process.

To link a Stripe account to your OnZoom Host account after the Host onboarding process:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. On the left side of the page, click Billing Information.
  4. To the right of the Stripe logo, click Create and Link.
    You will be redirected to the Stripe onboarding process.
  5. Enter your email address.
  6. Click Continue.
  7. Enter your billing address information, click Continue.
    Note: You can skip this section, but if you do not add a billing address to your Stripe account, you will not be able to create paid events.
  8. Click Create Event.

You will receive an email once your Stripe account is successfully linked to your OnZoom Host account.

How to view results when linking Stripe to OnZoom

After attempting to link your Stripe account to your OnZoom Host account, you will receive one of the following status results:

  • Complete: You can create paid OnZoom events and receive payment from ticket sales.
  • Pending: Stripe is verifying your information, or you need to go to the Stripe dashboard to provide additional information. You will see the pending status when more time is needed to verify the information you provided, or when you need to provide more information:

How to publish OnZoom events with scheduling limitations with Stripe

When you create an event and Stripe is the online payment platform linked to your OnZoom Host account, you will be able to publish a paid event up to 89 days before it is scheduled to start.

If your Zoom Events Host account is linked to both a Stripe and PayPal Business account, you will also be able to publish a paid event up to 89 days before it is scheduled to start.

How to manage billing

Update billing information

To update your account's billing information:

  1. Sign in to OnZoom.
  2. In the top-right corner, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under Your Address, enter the required information.
    Note: It is not required to provide a billing address, but you will not be able to create paid events without one on file.
  5. Click Save.

How to manage your Stripe dashboard

The Stripe Dashboard is where you go to operate and configure your Stripe account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.

Approve or reject refunds

Refund requests made within 14 days after an event's end date can be approved or rejected from within OnZoom.

For refund requests that are made 15 days or after an event's end date, you will need to sign in to your Stripe account to approve or reject the refund request.

Manage chargebacks

Stripe deducts a $15.00 dispute fee per chargeback from your account balance.

View reports

Reports can be viewed as a summary report from the dashboard, or downloaded as a CSV file to see itemized transaction data.

View United States sales taxes

Taxes vary by jurisdiction. It is recommended to check with a qualified accountant to see if any taxes should be included in your charges.

If tax needs to be collected, the amount to be collected will be displayed to the purchaser at checkout. OnZoom will collect and remit the tax on your behalf.

Note: You can view transaction details by going to your Stripe dashboard. The transaction fees are a combination of Stripe processing fees, including any applicable tax on Stripe processing fees, and the Zoom application fee (tax collected during the transaction on the listed ticket price that Zoom will remit on your behalf).

How to follow the Stripe payout schedule

Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier. Or, you can start to sell tickets 15 days in advance of your first event to help negate any extra holds on your first payment.

The standard payout schedule for OnZoom events are:

  • Event: Funds are generally deposited to your bank account 7-8 days after the event ends.
  • Series: Funds are generally deposited to your bank account 7-8 days after the event ends.

Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your back account within 1-2 business days.

Note: If you process refunds for an event that you have already been paid out for, your next corresponding event could be delayed beyond the general payout timeline mentioned above. If you don't receive your payout, please contact Zoom.

How to differentiate Stripe fees

Stripe charges a processing fee for each successful charge. The charge can differ between countries.

Accepted payment methods Customers pay with a credit/debit card
Fees for Host

2.9% + $0.30 per transaction*

Transaction fees are a combination of Stripe processing fees and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf).

*Fees subject to change if the Host reaches a volume to negotiate fees, and other cases. See complete pricing+fees.

Processing time

Payout Schedule Documentation

Zoom scheduled release dates of funds:

  • One-time event: Generally 7-8 days after event ended.
  • Event series: Generally 7-8 days after the first event in the series ended.

Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your back account within 1-2 business days.

Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier.

Number of days-in-advance event can be scheduled to start A paid event can be published up to 89 days before its scheduled start date.
Customer support FAQ

https://support.stripe.com/

How to unlink Stripe from your OnZoom Host account

It is not recommended to unlink your Stripe account unless it is completely necessary. If you unlink your Stripe account and later decide to link a Stripe account back to your OnZoom Host account, you will not be able to relink the Stripe account that was created and linked during the onboarding process. To link a Stripe account back to your OnZoom Host account:

  • You will be required to go through the onboarding process again and in its entirety
  • You will be able to reuse the same email address and business information, but a new Stripe account will be created and linked.

If your OnZoom Host account has not closed out all of the following activities, you will not be able to unlink your Stripe account:

  • Published events with sales of paid tickets
  • Paid events
  • Pending transactions
  • Pending payout for a completed event

To unlink a Stripe account from your OnZoom Host account:

  1. Sign in to OnZoom.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under the email registered to your Stripe Account, click Unlink.
  5. Under Payment and Payout Method for Selling Tickets, click Unlink.

Note: If a Host closes their Stripe account from the Stripe dashboard and has an available balance or a pending payout for an event, the Host will not be able to access those funds and will need to contact Stripe to receive those funds.