At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Resolving issues for users with Intel Iris Integrated Graphics Follow


Due to technical limitations with Intel Iris Integrated Graphics graphics, users may experience crashes or system freezes when trying to share their screen with the Zoom desktop client. To resolve this issue, please follow these steps: 

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Video tab.
  4. Click Advanced.
  5. In Video Rendering Method, click the dropdown menu and select Direct3D9
  6. Close the Settings window and restart the Zoom desktop client.