June 2022: New Admin Experience

In the New Admin Experience, Zoom will be moving Chat settings (formally known as IM Settings) to Account Settings and merging User Groups and IM Groups in one centralized place. This allows you to manage your account settings, groups, group settings, and contacts conveniently from one place. Previously, you had to manage User Groups and IM groups separately.

Note: Deployment of the New Admin Experience completed on June 30, 2022.

This article covers:

• Important information before you enable the New Admin Experience
• What you see when the New Admin Experience is enabled
• Summary of major changes
  • IM Groups merged with User Groups
  • IM Group Visibility settings moved to Contacts
  • IM Group Privacy settings moved to Contacts
  • Channels moved to Chat Management
  • IM Settings moved to Account Settings
  • New Zoom Chat tab for for user groups
  • Chat History moved to Reports
  • Role Management renamed to Roles
• Chat settings limitation

Prerequisites for using the New Admin Experience

• Paid Zoom account
• Account owner or admin privileges
• View and edit access to the Groups and Contacts permissions in role management

Important information before you enable the New Admin Experience

• Any SAML mapping rules created for IM groups will be removed when you enable the New Admin Experience.
• You cannot revert your account back to the old experience once it is switched to the new version

What you see when the New Admin Experience is enabled

When available, account owners will receive an in-product tour. Starting on June 1, 2022, our engineering team will begin the migration and enablement of the New Admin Experience on all accounts.

Summary of major changes

The following sections highlight the major changes introduced by the New Admin Experience compared to the old experience.

IM Groups merged with User Groups

The IM Groups page has merged with User Groups, and appears as Groups in the New Admin Experience.

In the Groups page, former IM Groups will have (Originally IM Groups) appended next to the group name for your reference. You can always update the group name. The Zoom Chat settings from the old IM Group will be copied as-is to the new User Group.

In addition, if a former IM Group and User Group have exactly the same group name and exactly the same members, then these groups will be merged (to avoid duplicate groups). You will only see one group on the Groups page.

New experience	Old experience
User Management > Groups	User Management > Group Management   Account Management > IM Management > IM Groups

Learn more about creating groups and changing group settings.

IM Group Visibility settings moved to Contacts

Use the Contacts page to manage the visibility of your users and groups on the Contacts pane in the desktop client and mobile app.

New experience	Old experience
User Management > Contacts	Account Management > IM Management > IM Settings tab > Company Contacts and IM Groups

Learn more about visibility settings for contacts.

IM Group Privacy settings moved to Contacts

Use the Contacts page to determine if the group is visible or searchable by members only or anyone. In addition, the New Admin Experience does not use the previous group privacy names (Shared group, Private group, and Restricted group).

New experience	Old experience
User Management > Contacts > Group Name > More (...) > Edit	Account Management > IM Management > IM Groups tab > (Group Name) > Edit button

Learn more about visibility settings for contacts.

Channels moved to Chat Management

The Channels page is listed under Zoom Chat Management.

New experience	Old experience
Zoom Chat Management > Channels	Account Management > IM Management > Channels tab

Learn more about channel management.

IM Settings moved to Account Settings

IM Settings have been moved to Account Settings under the Zoom Chat tab.

Your former IM Settings configuration will not be changed.

New experience	Old experience
Account Management > Account Settings > Zoom Chat tab	Account Management > IM Management > IM Settings

Learn more about chat settings in the New Admin Experience.

New Zoom Chat tab for user groups

Group-level chat settings have been moved to a new Zoom Chat tab under user groups.

Any existing User Groups in your account will also have Zoom Chat settings added to them. The Zoom Chat settings for each existing user group (that was not formerly an IM group) will be copied from your account-level IM Settings. All other settings (meeting, audio conferencing, etc.) of your existing user groups will remain unchanged.

New experience	Old experience
User Management > Groups > (Group Name) > (Group Name) > Zoom Chat tab	Account Management > IM Management > IM Groups tab > (Group Name) > Advanced Settings

Group conflict management:

If a user is in multiple groups, the following will apply:

• For Zoom Chat settings, Zoom will apply the most restrictive setting.
• For meeting, telephone, and recording group settings, Zoom will apply the setting that is locked. If it is not locked, then Zoom will apply the settings from the user’s primary group.

Learn more about how group settings are applied.

Chat History moved to Reports

You can find Chat History under Reports > User Activity Reports.

New experience	Old experience
Account Management > Reports > User Activity Reports tab > Chat History	Account Management > IM Management > Chat History tab

Learn more about viewing chat history.

Role Management renamed to Roles

The Role Management page has been renamed to Roles.

New experience	Old experience
User Management > Roles	User Management > Role Management

Learn more about role management.

Chat settings limitation

If you enable the List all users under ‘All Contacts’ setting in User Management > Contacts, Zoom Chat group-level settings will not take effect.

How do I make the group-Level settings take effect?

1. Sign in to the Zoom web portal.
2. In the navigation menu, click User Management then Contacts.
3. Make sure List all users under ‘All Contacts’ is unselected.
   Note: This means that contact groups will be displayed instead of all users under Company Contacts (in the All Contacts section in the Contacts tab).

How do I make group-level settings take effect and display all users under Company Contacts?

Contact Zoom Support if you want both Zoom Chat group-level settings to take effect and display all users under Compact Contacts (List all users under ‘All Contacts’).