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Enabling and disabling private chat Follow

Overview

The private chat feature allows participants to send private messages to other participants while in a meeting. Private messages between participants are not viewable by the host. Disabling private chat prevents participants from privately messaging other participants, but still allows participants and the host to send private messages to each other. Hosts can also disable chat for everyone in the meeting.

Notes:

  • Account owners and admins can disable private chat for all users in the account or for specific groups in the account.
  • Webinar attendees can't privately message other attendees. They can only send messages to all panelists (including the host) or to all panelists and attendees publicly.

This article covers:

Prerequisites

  • Host privileges in meeting
  • Zoom desktop client for Windows or macOS, version 4.x for host and participants to control chat access
  • Zoom mobile client for iOS or Android, version 4.x for host and participants to control chat access

Enabling private chat for all meetings

If the chat feature is disabled, you can't enable private chat. You must enable chat to also enable private chat.

Account

To enable Private chat for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), verify that Chat and Private chat are enabled.
  5. If the settings are disabled, click the toggles to enable them. If a verification dialog appears, click Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable Private chat for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under In Meeting (Basic), verify that Chat and Private chat are enabled.
  6. If the settings are disabled, click the toggles to enable them. If a verification dialog appears, click Turn On to verify the change.
    Note: If the options are grayed out, they have been locked at the account level and need to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable Private chat for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), verify that Chat and Private chat are enabled.
  5. If the settings are disabled, click the toggles to enable them. If a verification dialog appears, click Turn On to verify the change.
    Note: If the options are grayed out, they have been locked at either the group or account level. You need to contact your Zoom admin.

Controlling private chat access in a meeting

Meeting hosts can control whether participants can chat with no one, with everyone, or with the host only. Learn more about using in-meeting chat.

  1. Start a meeting as host. 
  2. Click Chat in the Meeting Controls.
  3. At the bottom of the in-meeting Zoom Group Chat window, click More more-button, and then choose an option for Participant Can Chat With:
    • No one: Disables in-meeting chat for everyone.
    • Host only: Only the host can send messages to everyone. Participants can still send private messages to the host.
    • Everyone publicly: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.
    • Everyone publicly and privately: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant. 

Disabling private chat for all meetings

You can turn private chat off for all of your meetings. Disabling in-meeting private chat prevents participants from sending private messages to other participants in the meeting.

Note: Account owners and admins can disable and lock this feature at the account or group levels.

    1. Sign in to the Zoom web portal.
    2. In the navigation panel, click Settings.
    3. Under In Meeting (Basic), go to the Private chat feature.
    4. Click the Private chat toggle to disable it.
    5. Click Save Changes.

Learn more about controlling in-meeting chat.