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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Enabling Toll-free and Fee-based Toll Call Follow

Overview

Participants can dial into meetings with toll-free and fee-based numbers listed in the Zoom client and email invitation if Toll-free and Fee-based Toll Call is enabled. If this setting is disabled, participants will not be able to use toll-free and fee-based dial-in options for meetings.

The meeting host must be Licensed for participants to dial-in with those type of phone numbers.

This article covers:

Prerequisites

Enabling Toll-free and Fee-based Toll Call

Account

To enable Toll-free and Fee-based Toll Call for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Audio Conferencing tab.
  4. Verify that Toll-free and Fee-based Toll Call is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable Toll-free and Fee-based Toll Call for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Audio Conferencing tab.
  4. Verify that Toll-free and Fee-based Toll Call is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

Note: While you can view this setting at the user level, only IT admins can make changes for this setting.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click on the Audio Conferencing tab.
  4. Verify Toll-free and Fee-based Toll Call is enabled.
    Note: If Toll-free and Fee-based Toll Call is disabled and greyed out, contact your account administrator.

Using Toll-free and Fee-based Toll Call

  1. Schedule a meeting or use your Personal Meeting ID.
  2. In the Audio section while editing the meeting, click Edit next to Dial from.
  3. Check the desired countries to include in the meeting invitation for participants to dial from. By default, this includes your Global Dial-In Countries listed in your meeting settings.
    Note: To include toll numbers for countries from which you commonly invite attendees, follow these instructions.