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Using save captions Follow

Overview

The Save Captions feature allows you and your participants to save closed captions of your event.

Note: Your closed caption history with be saved locally onto your computer. 

This article covers:

Prerequisites for saving captions

  • Free account, Pro, Business, or Enterprise account
  • Account owner or admin privileges
  • Closed captioning feature enabled
  • Zoom desktop client

Enabling and disabling save captions

Account

To enable or disable Save Captions for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Save Captions toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable or disable Save Captions for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), click the Save Captions toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Save Captions for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Save Captions toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account or group level and needs to be changed at that level.

How to save captions

Host

  1. Start your instant or scheduled meeting.
  2. Click Closed Caption closed-captions-button.
  3. In the Closed Caption window, after closed caption is entered by yourself or another party, click Save closed caption history.
  4. Click Show in Folder or Finder to access your saved captions.

Participant

  1. Join your meeting.
  2. In your meeting controls, click Closed Caption closed-captions-button.
  3. Click on the following:
    • Windows/macOS: View Full Transcript.
    • Linux: Show Subtitle.
  4. In the Transcript window, click Save Transcript.
  5. Click Show in Folder or Finder to access your saved captions.

Note: Your saved captions are saved in the following the folder on your computer:

    • Windows: C:\Users\[Username]\Documents\Zoom
    • Mac: /Users/[Username]/Documents/Zoom
    • Linux: home/[Username]/Documents/Zoom