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Enabling Save Captions Follow

Overview

Enabling Save Captions allows you and your participants to save closed captions of your event.

Note: Your closed caption history with be saved locally onto your computer. 

This article covers:

Prerequisites

  • Free account, Pro, Business, Enterprise account.
  • Owner, admin with the privileges to edit account, group settings.
  • Closed captioning feature enabled.
  • Zoom desktop client.

Enabling Save Captions

Account

Enabling this feature at the account level, will be applied to all members of the account. This can be changed by the owner or admins with the privileges to edit account settings. Settings that had been previously changed for groups or users will be kept as is.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click on the Meeting tab.
  4. To enable Save Captions, click the toggle. In the Enable "Save Captions" pop-up window, click Enable.
  5. (Optional) If you want to make this setting mandatory for all members of the entire account, click the lock icon  and in the Lock "Save Captions" pop-up window, click Lock.

Group

Enabling this feature at the group level, will be applied to all members of the group. This can be changed by the owner or admins with the privileges to edit group settings. Settings that had been previously changed for groups members will be kept as is.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click on the name of the desired group.
  4. Click on the Meeting tab.
  5. To enable Save Captions, click the toggle. In the Enable "Save Captions" pop-up window, click Enable.
  6. (Optional) If you want to make this setting mandatory for all members of this group, click the lock icon  and in the Lock "Save Captions" pop-up window, click Lock.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click on the Meeting tab.
  4. To enable Save Captions, click the toggle. 
    Note: If Save Captions is disabled and greyed out , contact your account administrator.

Using Save Captions

Host

  1. Start your instant or scheduled meeting.
  2. Click on Closed Caption closed-captions-button.
  3. In the Closed Caption window, after closed caption is typed by yourself or another party, click Save closed caption history.
  4. Click on Show in Folder or Finder to access your saved captions.

Participant

  1. Join your meeting.
  2. In your meeting controls, click on Closed Caption closed-captions-button.
  3. Click on the following:
    • Windows/macOS: View Full Transcript.
    • Linux: Show Subtitle.
  4. In the Transcript window, click Save Transcript.
  5. Click Show in Folder or Finder to access your saved captions.

Note: Your saved captions are saved in the following the folder on your computer:

    • Windows: C:\Users\[Username]\Documents\Zoom
    • Mac: /Users/[Username]/Documents/Zoom
    • Linux: home/[Username]/Documents/Zoom