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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Release notes for May 21, 2021 Follow

Release notes for the Virtual Room Connector (VRC)

Changes to existing features

  • Waiting Room participants viewable in Participants List
    If a SIP/H.323 device joins the meeting using the Host Key, the Participants List will also include participants who are still in the Waiting Room. Participants in the waiting room will be denoted with stars next to the name.
  • Received reactions viewable on main meeting screen
    Reactions sent by participants will now be displayed in the top corner of the sending participant’s video tile, when viewed from a SIP/H.323 device. Currently only Clapping Hands, Thumbs Up, Heart, Tears of Joy, Open Mouth, and Party Popper (Tada, Celebration) will be displayed.
  • Enhanced data privacy notices
    In-context user education for various features, such as Live Transcription, Recording, Live Streaming, and Webinar attendee status.
  • Suppress in-meeting reactions
    Participants joining from a SIP/H.323 device can suppress in-meeting reactions by adding 508 to the dial string when joining a meeting.

Resolved issues

  • Fixed an issue where latency was displayed as 0 for devices connecting via the Virtual Room Connector.
  • Fixed an issue where devices joining via the VRC were joining with the video on, and audio unmuted, even if the meeting was scheduled with video and audio off for participants.
  • Security enhancements
  • Minor bug fixes