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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Frequently asked questions about global payments for Zoom Events Follow

The following are answers to some of the most common questions or problems users have about global payments.

Read common questions about:

Which countries and currencies are supported by Zoom Events?

Australia

AUD

Canada

CAD

France EUR
Germany EUR
Ireland EUR
New Zealand NZD
United Kingdom (UK) GBP
United States (US) USD

PayPal supports payments for and from the following countries:

  • Australia, Canada, France, Germany, Ireland, New Zealand, United Kingdom, United States

Stripe supports payments for and from the following countries:

  • Australia, Canada, France, Germany, Ireland, United Kingdom, United States

How to accept international payments/currencies?

Note: PayPal business accounts must be enabled to accept additional currencies. If funds are received in currencies that are not enabled on the account, those funds will immediately go to an unclaimed status.

To accept international payments/currencies, adjustments will need to be made in your PayPal account dashboard. To learn how to make these adjustments, please visit this PayPal support page. You can choose from the following three options:

  1. Accept all international payments/currencies and convert them to the primary currency of your PayPal account.
  2. Deny the payments, and the customer won’t be able to complete the purchase.
  3. Accept all international payments/currencies and create a new holding balance in that currency.

For more information and detailed instructions, please visit this PayPal support page.

Are there international fees?

There are no direct fees taken by Zoom for processing transactions internationally. However, there are costs associated with operating in foreign countries and currencies.

What are the cross-border fees?

PayPal

If an Attendee’s payment method originates in a different country than the Host’s country, a cross-border fee (depending on the country) will be applied.

Example: If a US-based Host sells a ticket in USD to a UK buyer (Attendee), then the US-based Host's fee schedule could be: 3.49%+$0.49 (normal processing fee) + 1.5% (cross-border fee).

Stripe

If an Attendee’s payment method originates in a different country than the Host’s country, a cross-border fee (depending on the country) will be applied.

Example: If a US-based Host sells a ticket in USD to a UK buyer (Attendee), then the US-based Host's fee schedule could be: 2.9%+$0.30 (normal processing fee) + 1% (cross-border fee).

What are the foreign exchange fees?

Hosts

PayPal

If the PayPal business account accepts payments in currencies different from the account's registered currency, a foreign exchange fee will be charged.

Note: A cross-border fee will usually also apply when a foreign exchange fee is being charged.

Example: If a US-based Host sells a ticket in GBP to a UK buyer (Attendee), then the US-based Host's fee schedule could be: 3.49%+$0.49 (normal processing fee) + 1.5% (cross-border fee) + 2.5% (foreign exchange fee).

Note: PayPal business accounts need to be enabled to accept additional currencies. If funds are received in currencies that are not currently enabled on the account, those funds will immediately go to unclaimed status.

Stripe

If the Stripe account accepts payments made in currencies different from the account's registered currency, a foreign exchange fee will be charged.

Note: A cross-border fee will usually also apply when a foreign exchange fee is being charged.

Example: If a US-based Host sells a ticket in GBP to a UK buyer (Attendee), then the US-based Host's fee schedule could be: 2.9%+$0.30 (normal processing fee) + 1% (cross-border fee) + 1% (foreign exchange fee).

Attendees

When an Attendee purchases a ticket that is sold in a currency that is different from what the Attendee's card was issued in, the issuer of the Attendee's card may charge a foreign exchange fee.

What is a foreign transaction fee?

A foreign transaction (FX) fee is a surcharge on your credit card bill that appears when you make a purchase that either passes through a foreign bank or is in a currency other than the U.S. dollar (USD). This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction.

How are tickets purchased in a foreign currency refunded?

The exchange rate of foreign currencies fluctuates every day. When an Attendee requests a refund for a ticket that was purchased in a foreign currency—a currency that is different from the Host’s account’s registered currency—the Attendee will receive a refund of the exact value they paid in their local currency. This guarantee to the customer may cause a Host to pay out either more or less than the actual ticket’s value.

Example: A Host's registered currency is USD and sells tickets in USD. An Attendee chooses to purchase the event in EUR. If the currency exchange rate is $1.00 USD is equal to €0.90 EUR on the day an Attendee purchases a $10 USD ticket, that Attendee will pay €9.00 EUR for the ticket. If the Attendee then requests a refund a few days later and the currency exchange rate is then $1.00 USD is equal to €0.85 EUR, you will refund the €9.00 EUR the Attendee purchased the ticket at, but due to USD losing value to EUR since the original ticket purchase date, the Host will refund $10.80 USD—$0.80 more—due to the change in the currency exchange rate.

Note: Currency exchange rate fluctuations can move in either direction; so, there can be net gains and net losses.

When do I get my funds?

PayPal payout schedule

PayPal's payout schedule of 3-21 days is the same as the payout schedule for the US. (Link to Linking PayPal article)

Stripe payout schedule

Stripe's payout schedule is dependent on the Host's location.

For Australia, United States:

  • Event: Funds are generally deposited to your bank account 7 days after the event ends.
  • Series: Funds are generally deposited to your bank account 7 days after the event ends.

For Canada France, Germany, Ireland, United Kingdom:

  • Event: Funds are generally deposited to your bank account 8 days after the event ends.
  • Series: Funds are generally deposited to your bank account 8 days after the event ends.

Do you cover international taxes?

Taxes and VAT are charged depending on where you are located.

Note: Stripe users in Australia will have a Goods and Services Tax (GST) included in Stripe’s payment and dispute fees at the current rate of 10%.

Note: Businesses based in Canada and the United States do not have VAT numbers.

How do I update my company's tax-exempt information?

You can include your company’s tax-exempt status during the onboarding process. If you don’t include information during the onboarding process, you can update your company’s information in the billing settings.