Release notes for May 23, 2021 Follow

Release notes for Web

Changes to existing features

  • Changes to recording consent settings
    The default recording consent settings have changed based on account type.
    • For Basic, Pro, Business with less than 100 licenses, and Free Trial accounts, the recording consent dialog box and audio prompt is now required for all participants in meetings hosted by these accounts.
    • For Enterprise, API, Education, Business with 100+ licenses, the recording consent dialog box and audio prompt is now required for all guest participants. Admins can disable this setting for internal users. If the account previously had this setting enabled, it will remain enabled for all users.
    • Additionally the recording notification settings will be consolidated. The existing account settings will be migrated. Depending on the user settings they will see a change in recording notification behavior based on the above changes
  • Privacy enhancements
    The following information will no longer be visible to IT administrators for participants external to their organization:
    • Local IP address
    • Version
    • Data center role
  • Enhancement to audio type in Dashboard
    IT administrators can view No Audio Connection as a new connection type in the Usage by Audio Type report in Dashboard.
  • Assign admin before channel creation
    When creating channels through advanced SAML mapping, account owners and admins are required to assign channel admins. Previously, channel admins were chosen at random when creating channels through advanced SAML mapping.
  • Select Mexico data center for meetings/webinars
    Mexico is listed as a data center option that can be enabled or disabled for hosting real-time meeting and webinar traffic. You can opt in or opt out of using this data center before June 26, 2021. If you do not turn on the option to customize your data center options by June 26, 2021, the Mexico data center will be selected by default. This setting is available at the account, group, and user level; and can be locked for the account or a group.

New and enhanced features

  • Administrator features
    • Require users to have Virtual Background
      Account owners and admins can enable an account or group level setting to require users to have a Virtual Background when their video is on. If the device does not meet the system requirements for virtual background, the user will not be able to turn on their video. This feature requires client version 5.6.6 or higher.
    • Remove default Virtual Backgrounds
      Account owners and admins can remove default Zoom Virtual Backgrounds at the account level, while still maintaining the ability to upload and restrict users to company-approved Virtual Backgrounds.
    • Recording Highlights
      Admins and hosts can enable Recording Highlights. The audio transcript of a cloud recording is analyzed and the important segments are highlighted. Hosts can modify highlighted sections and generate a separate video clip of these sections. Viewers of the recording will see the highlighted sections. Cloud recording and audio transcription are required to be enabled to use this feature.
    • Disable closed caption file in cloud recording
      Account owners, admins, and users can disable closed captions from being saved as a VTT file that is accessible by users in the cloud recording detail page. This setting is available at the account, group, and user level; and can be locked at the account or group level.
    • Enhancements to archiving meetings
      Account owners and admins can disable Direct Messages Archiving.
      They can also elect to add a participant unique identifier to in-meeting chat archiving file
    • Allow users to chat with or add specific external users as contacts
      In IM Settings, account owners and admins can specify external users that their users can add as contacts or chat with. Account owners and admins can add up to 1000 individual external users to the Allow users to chat with others and Allow users to add contacts settings.
    • Meeting quality score and network alerts on Dashboard
      Account owners and admins monitor the quality score of meetings and break down metrics by participant. The quality score of meetings is based on the mean opinion score (MOS) which ranges from 1 to 5 for a meeting’s quality between bad to good. Network alerts and quality score for audio, video and screen share will be displayed on the Meetings and Webinar dashboard.
    • Customize links for Terms of Service and Privacy Policy
      Account owners and admins can customize the links for their Terms of Service and Privacy Policy. These links are displayed on all meeting, webinar, and recording registration pages.
    • Webinar email template variable for first and last name
      There are separate variables for specifying registrants’ first and last name in the webinar email template. Previously, there was only one variable that included registrants’ full name.
  • User features
    • Enhanced data privacy notices
      In-context user education for various features, such as updating profile information, meeting and webinar registration, and cloud recordings with registration required, that informs users who can see, save, and share the information before they provide it.
    • Cancel reports accidentally submitted to Zoom Trust and Safety
      When a user reports a participant either in-meeting or through OnZoom, and is required to confirm the report, they can choose to cancel the report if it was submitted in error. The reporter can cancel reports accidentally submitted to Zoom Trust and Safety in two places: in the email received to confirm their report or in the Zoom web portal under Reported Participants (https://zoom.us/account/report/reportedparticipants).

Resolved issues

  • Resolved an issue where admins enabled the option, Allow users with the same domain to sign up for Zoom, but users that signed up using an email address with the associated domain did not receive an activation email to complete the sign-up process
  • Resolved an issue where admins were able to select Allow users with the same domain to sign up for Zoom after enabling the setting to force users to sign in with SSO
  • Resolved an issue where the incorrect client version was shown in exported CSV reports
  • Resolved an issue where the follow-up webinar email was sent to attendees when this feature was disabled
  • Minor bug fixes

Release notes for Zoom Phone

New and enhanced features

  • Administrator features
    • Call queue real-time analytics wallboard
      Account owners and admins can view call queue real-time analytics metrics in a customizable wallboard. They select which widgets/metrics are displayed and customize the order of the widgets by dragging and dropping. The call queue real-time analytics dashboard requires the Power Pack add-on.
    • Call queue real-time and historical analytics dashboard widgets
      Account owners and admins can customize certain widgets in the real-time and historical analytics dashboards to specify thresholds and associated color codes. They can also select which KPIs to display. The call queue real-time and historical analytics dashboard requires the Power Pack add-on.
    • Enhancement to call queue real-time analytics dashboard
      The call queue real-time analytics dashboard shows No Calls instead of 0% for the Service Level metric during closed hours. The call queue real-time analytics dashboard requires the Power Pack add-on.
    • Call queue longest idle call distribution
      Account owners and admins can select a call distribution method that routes calls to the member who has been idle for the longest time (they have not answered a queue call). If the member that has been idle the longest does not answer, the system will rotate to the next member that has been idle for the longest time.
    • Call handling option for internal safety response team
      Account owners and admins can select a call handling option to route emergency calls to the internal safety response team first, then route to the PSAP after the max holding time.
    • Granular control of holiday hours for auto receptionists and call queues
      Account owners and admins can customize holiday hours by specifying hours (instead of days).
    • Enhancement to email notifications for nomadic emergency services
      If a phone user places an emergency call from a desk phone, the email notification will contain the desk phone’s display name as set in the web portal.
    • Max wait time for shared line groups
      Account owners and admins can set a max wait time for shared line groups and set overflow routing settings for callers that exceed the max wait time. Previously, the max wait time was set at 30 seconds for all shared line groups.
    • Lock delegation settings
      Account owners and admins can click the lock icon in a phone user’s call delegation settings to prevent that user from changing their delegation settings.
    • Route external blocked calls to voicemail
      If account owners or admins enabled the setting to block external calls, they can route these calls to voicemail. This setting can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or phone user level.
    • Prevent Zoom Phone use on mobile app
      Account owners and admins can enable a policy setting to prevent use of Zoom Phone on Zoom mobile apps (Android, iOS, or iPad). This setting is disabled by default. It can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or phone user level. This feature requires app version 5.6.6 or higher.
    • Consent for ad-hoc and automatic call recordings
      If account owners and admins enabled the disclaimer for call recordings, they can require call participants to press 1 to consent to be recorded. This setting is disabled by default. It can be changed at the account level (multiple sites disabled) or site level (multiple sites enabled). Account owners and admins can also use the call log to view if call participants accepted the disclaimer.
    • Limit for exporting CSV of phone usage report
      Account owners and admins can export a maximum of 100,000 call records in a CSV of the phone usage report.
    • Premise Peering trunk status (BYOC/BYOP)
      For accounts with BYOC/BYOP, account owners and admins can view the status of each SIP trunk. This feature needs to be enabled by Zoom.
  • User features
    • Wrap up time enhancement for call queues
      If a phone user is a member of multiple call queues, they will not receive incoming calls from call queues when they are in the wrap-up time period for a call queue. Previously, the wrap-up time period was not followed by other call queues.
    • Dial *86 to record voicemail greeting for shared line group
      If a phone user is a member of a shared line group, they can select the group’s line, then dial *86 to record a voicemail greeting for the shared line group. Previously, this option was available but the recorded greeting did not apply to the shared line group.
  • Devices
    • Enhancement to zero touch provisioning (ZTP) URLs
      Account owners and admins can use a generic ZTP URL for each device manufacturer. Previously, ZTP URLs were unique for each model.
    • Assign multiple common area phones to ATAs
      Account owners and admins can assign multiple common area phones to a provisioned ATA.
    • View Zoom Phone appliances
      Account owners and admins can view users’ assigned Zoom Phone appliances when managing phone users. Phone users can also view their Zoom Phone appliances when viewing their phone settings.
    • Certified Poly devices
      Zoom Phone supports the Poly Rove B4 DECT base station.
    • Supported HaaS devices
      Zoom Phone Hardware as a Service (HaaS available in US only) supports the following devices:
      • Poly VVX150
      • Yealink T33G, T46U, CPW90
      • Zoom Phone Appliances: Poly CCX600 with camera, CCX700, Yealink VP59
    • Set up call forwarding
      Users can set up call forwarding by directly accessing settings on supported desk phones.

Resolved issues

  • Resolved an issue where phone users were assigned a direct number and received a notification email with special characters in their display name
  • Minor bug fixes

Release notes for Outlook add-in

New and enhanced features

  • Sign in with a Gmail account
    Users can sign in to the Outlook add-in using a Gmail account.

Resolved issues

  • Minor bug fixes

Release notes for Zoom Scheduler for Safari

Resolved issues

  • Minor bug fixes

Release notes for the Cloud Room Connector (CRC)

Version: 4.4.6852.20210512
Location: US data centers

Changes to existing features

  • Suppress in-meeting reactions
    Participants joining from a SIP/H.323 device can suppress in-meeting reactions by adding 508 to the dial string when joining a meeting.
  • Enhanced data privacy notices
    In-context user education for Webinar Panelists in-regards to various features, such as Live Streaming and Recording.

Resolved issues

  • Minor bug fixes