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Requiring users to update the desktop client or mobile app Follow

Overview

Account owners and admins can require users with older versions of the Zoom desktop client or mobile app to update to the specified minimum client versions. This can be applied to only internal users or to include external meeting participants, as well as configured at the group level for granular version requirements across different groups.

This setting is enforced when users try to sign in or start a meeting/webinar. Users will be prompted to  update to the specified version before they can sign in or start the meeting/webinar.

Prerequisites

  • Account owner or admin privileges
  • Free with Credit Card, Pro, Business, Education, Enterprise, or API Partner Account
  • For the setting to be enforced, users must be using the Zoom desktop client or mobile app on Windows, macOS, iOS, Android, or VDI.

Account setting

To require all users to update the client or app:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under Admin Options, verify that Require users to update the client is enabled.
  5. Specify the required minimum version for each client or app.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Enable to verify the change.
  7. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group setting

To require a group of users to update the client or app:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under Others, verify that Require users to update the client is enabled.
  6. Specify the required minimum version for each client or app.
  7. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Enable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.