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Meeting quality scores and network alerts on Dashboard Follow

Overview

Account owners and admins can enable meeting quality scores or network alerts on the Dashboard for meetings and webinars

The quality score of the meeting is based on the Mean Opinion Score which ranges from 1 to 5 for a meeting’s quality between bad to good. Network alerts and quality score for audio, video and screen share will be displayed on the Meetings and Webinar dashboard. Zoom will use default values for network alerts.

Alternatively, admins can set custom thresholds that will trigger network alerts related to audio, video, screen sharing, and CPU usage. These alerts will be shown on Dashboard.

This article covers:

Enabling meeting quality scores and network alerts

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. In the Admin Options section, verify that Meeting quality scores and network alerts on Dashboard is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Enable to verify the change.
  6. Click one of these options to enable it:
    • Show meeting quality score and network alerts on Dashboard: Display the standard MOS metric for measuring meeting quality. Alerts will be on the MOS. See the overview section for more information.
    • Set custom thresholds for network alerts: Set custom thresholds for alerts instead of using the standard MOS metric. See the overview section for more information. Make sure to set custom thresholds after enabling this option.

Setting custom thresholds for network alerts

If you enabled the option to Set custom thresholds for network alerts, follow this section to specify your thresholds.

Tip: To help determine your thresholds, see our recommendations for meeting and phone statistics.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Meetings or Webinars tab.
  4. In the top-right corner, click Quality Settings.
  5. Click either the Audio, Video, Screen Sharing, or CPU Usage tab.
  6. Click Edit.
  7. Set the values to the desired threshold.
  8. Click Apply.

Viewing alerts on the Dashboard

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Meetings or Webinars tab.
  4. (Optional) Click Past Meetings to access historical meeting data.
  5. Take note of the follow columns:
    • Health: Displays any Warning level or Critical level issues in the meeting based on the MOS or custom threshold you've set.
    • Issue: Shows any current connection/client health warnings, including unstable audio, or video, or screen sharing quality, high CPU usage, or disconnect and reconnect issues. For example High CPU Usage or Unstable network for video.
    • If you enabled MOS instead of setting custom thresholds, you will also see the Video Quality, Audio Quality, and Screen Share Quality columns. These display a grade (Good, Fair, Poor, or Bad) based on the MOS. Click a participant's display name to view specific MOS details.

Learn more about the Dashboard for meetings and webinars