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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Enabling webinar survey Follow

Overview

Enabling Webinar Survey allows the host to present surveys to attendees once a webinar has ended. In addition to Zoom's native webinar survey feature, you can instead redirect attendees to a third-party survey service, for example Google Forms or Survey Monkey.

You can also enable surveys to send to participants after Zoom meetings. Learn more about enabling meeting surveys.

This article covers:

Prerequisites

  • Pro, Business, Education, or Enterprise account
  • A Licensed user with the Webinar add-on (500, 1000, 3000, 5000, 10000, or 50000)
  • Account owner or admin access

Enabling Webinar Survey

Account

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click on the Meeting tab.
  4. Under In Meeting (Basic), verify that Webinar Survey is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Enable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click on the Meeting tab.
  5. Under In Meeting (Basic), verify that Webinar Survey is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Enable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click on the Meeting tab.
  4. Under In Meeting (Basic), verify that Webinar Survey is enabled.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Using webinar surveys

Learn more about how to to use webinar survey.