Creating a Zoom Events hub

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A hub is a collection of upcoming, current, and past events that were created by a group of hosts. Hubs are ideal to separate events related to a specific subject. As a Zoom Events license holder, you can create hubs.

A Zoom Events license is required to set up a Zoom Events hub. If you are not a Zoom Events license holder, please contact your Zoom account's admin.

Notes:

  • When you initially get started with Zoom Events as a host, your account's default hub must be published before you can create an event. Please go to the Manage tab and publish your account’s default hub.
  • You can only create a Zoom Events hub if you're using Organizer Mode.
  • Once you have created a hub, you can add a payments account to it, enabling paid events to be published to your hub. If a payments account is not added, your hub will not be able to have paid events published to it.
  • While access to Zoom Events is generally available worldwide, whether a user can register for and join an event, as well as the ability to host free and/or paid events, is determined by which country or region the user—host or attendee—is located in.

This article covers:

Prerequisites for creating a Zoom Events hub

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to set up your default hub

Notes:

  • For first-time users, ensure that your Zoom web portal account has billing information configured and that you have an assigned a Zoom Events license.
  • A user on the account must publish the default hub before you can add events to it.
  • Ensure that you are using Organizer Mode.
  1. Sign in to Zoom Events with your Zoom web portal account.
  2. In the top right corner, click Manage.
  3. In the left navigation menu, click Hub Branding.
    Prompts, with instructions on setting up the hub, will appear.
  4. Follow the prompts and complete all required hub fields.
  5. When all required information is entered, click Publish.

You can now customize your hub, create events for your hub, and create additional hubs.

Note: Once your default hub has been published, any licensed user on your account will be added as an owner of this hub.

Hub Branding settings

You can configure your hub the way you want by customizing each specific setting in the Hub Branding section.

In the left navigation menu, find your hub. Then, you can access the following controls of your hub:

  • The hub’s avatar photo will be displayed in the left navigation menu, next to the hub name. It will also be displayed on the hub public profile page, conference event lobbies, and event profiles.
  • The hub name will be displayed on the hub’s public profile page as well as the event lobbies and event details pages.
  • The hub Visibility will allow you to control who you want to see your hub.
    • If you select Public, anyone with the hub link will be able to view the hub public profile page and follow the hub.
    • If you select Internal, the hub will only be visible to users in your account. Any user on the same Zoom account can then follow the hub.
  • If the Contact Email is set up, this email will be publicly displayed on your hub; the contact email will be displayed next to the social media icons on the hub’s public profile page. Attendees can contact the hub owner by clicking the mail icon, and visitors can use the email address to contact you.
    Note: Zoom will continue to contact you through the email address associated with your Zoom account.
  • From the Category dropdown menu, select the following categories for your hub:
    • Education & Family
    • Business & Networking
    • Entertainment & Visual Arts
    • Food & Drink
    • Fitness & Health
    • Home & Lifestyle
    • Community & Spirituality
    • Other

      Your selected category will display on your hub’s public profile page. This allows attendees to know what type of events to expect from your hub.

  • The Tags option will allow you to add certain keywords or phrases to your hub and have them displayed on your hub's public profile page.
  • Give a brief summary about your hub in the Description box. The hub description will display on your hub’s public profile page.
  • The Hub Logo allows you to customize the Zoom Events logo in the top left corner of your hub’s public profile page. You can upload your own logo or logo of choice.
    Note: Only JPG/JPEG files and 300x56 pixels are recommended. The maximum image size is 2 MB.
  • The Hub Masthead is the largest photo displayed on your hub’s public profile page. It is the largest element you can brand on your hub.
    Note: Only JPG/JPEG files and 744x484 pixels are recommended. The maximum image size is 10 MB.
  • The Video option under the masthead allows attendees to watch a quick video about the hub in the area where the masthead is normally displayed.
    Note: The maximum video length is 60 seconds. The maximum video size is 50MB, MP4 files only.
  • The Social Profile option allows you to link to different social media accounts your hub may have. Social profiles are displayed as icons on the hub public profile page.

Use the content library crop tool

When users upload a new photo to the content library, the content library crop tool will immediately launch to ensure that the photo fits the correct image dimensions; the original image will be saved to the content library, but the cropped image will save only to where it’s being uploaded. Hosts can use the same image from the content library in any of the different upload image options across the Zoom Events platform.

The image crop tool appears once a new image has been selected in the hub's Content Library tab when a new image has been selected to be uploaded. The image crop tool also appears for images that have previously been entered into the content library when selected; this ensures that users can format uploaded images to their preference for each image option (that has different sizes).

The image crop tool appears once a new image has been selected in the Hub Branding tab in the following places:

  • Hub Avatar/Hub profile photo
  • Hub Logo
  • Hub masthead
  • Hub masthead video

Note: Media uploaded to the content library may be accessed by other members of your hub.

How to create a Zoom Events hub

Once you have been assigned a Zoom Events license, you can create hubs.

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click plus + Create New Hub.
    A Create a Hub pop-up window will appear.
  4. In the pop-up window, enter the name of the hub.
  5. Click Create.
    • (Optional) Contact email: Click Add Email to enter your hub's new contact email, then click Send Code. Zoom will send a verification code to this email.
      Notes:
      • This email will be publicly displayed on your hub. Visitors can use the email address you enter to contact you. 
      • Zoom will continue to contact you through the email address associated with your Zoom account.
    • Category: Use the dropdown menu to select which category the hub will belong to.
    • Add Tags: Add your own tags for tracking.
    • Description: Provide a description of the hub.
    • Hub Logo: Click the + to upload a hub logo. An image size of 300x56 pixels is recommended.
      Note: Only a JPG/JPEG file not exceeding 2 MB can be used.
    • Hub Masthead
      • Cover Image: Hover your mouse over the image, then click Change Image to upload a cover image. An image size of 744x484 pixels is recommended.
        Note: Only a JPG/JPEG/PNG file not exceeding 10MB can be used.
      • Video: Click + Add Video to upload a video to your hub.
        Notes:
        • The maximum video length is 60 seconds and the maximum video size is 50MB. Only MP4 files are accepted.
        • Hub owners and hub managers can upload up to 100 videos every 30 days, but only one video is displayed at a time on the hub profile page.
    • Social Profile
      • (Optional) Website: Add a link to a website that's related to the hub.
      • (Optional) Twitter: Add a link to a Twitter account that's related to the hub.
      • (Optional) Instagram: Add a link to an Instagram account that's related to the hub.
      • (Optional) Facebook: Add a link to a Facebook account that's related to the hub.
      • (Optional) LinkedIn: Add a link to a LinkedIn account that's related to the hub.
      • (Optional) YouTube: Add a link to a YouTube account that's related to the hub.
  6. Click Publish.

How to create additional hubs

  1. Sign in to Zoom Events.
  2. In the top right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu, then click+ New Hub.
    A Create a Hub pop-up window will appear.
  4. In the pop-up window, enter your hub’s name in the text box.
  5. Click Create.
  6. Complete all required hub fields and customize your hub.
  7. Click Publish.

You can now create events for your hub and add hosts and hub managers.

How to create a new event in your hub

After you have created a Zoom Events hub, you will be able to select which hub you want the event you are creating to be associated with.

How to find events associated with your hub

To see the events and the total number of events that are associated with your hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Event Listings.
  5. View Upcoming Events and Past Events associated with your hub.

How to manage your hub

After you create a hub, you can manage your hub's branding, events, users, and on-demand recordings. You can also track your hub's analytics for your upcoming and past events. Additionally, you can manage your payments and billing information and set cancellation policies for your hub.

For more information, please visit the Support article on how to manage your Zoom Events hub.

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