Join the 70K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.

Join the Community

For questions about the class action settlement, please visit www.ZoomMeetingsClassAction.com

Creating a Zoom Events conference Follow

Use the conference format to utilize meetings and webinars to run a multi-day event that contains multiple tracks and multiple sessions. You'll also be able to run streaming previews of each session, as well as concurrent sessions with dedicated chats. Attendees will also have access to an enhanced lobby, sponsor networking, and booths.

Use cases for the conference format include but are not limited to:

  • Convention-center style events
  • Trade shows
  • Large conferences
  • Global trainings

This article covers:

Prerequisites for creating a Zoom Events conference

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account
  • Stripe or PayPal Business account is required to create paid events
  • Zoom Events license

Creating a conference

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Create.
  3. Click Conference.
  4. Read the pop-up message, then click Got It.
    Note: You will only see this message when you create a conference for the first time. You will see another pop-up message after clicking Got It; read the message and click Got it.

Enter the required information for each section of the process to create a conference.

A preview of the conference is updated and displayed—in real-time—as you add information throughout the creation process. You can click the swap-view icon to switch the preview between a desktop or mobile layout.

Note: Not all fields can be edited after the conference is published, or a ticket to the conference has been sold.

Basic Information tab

  • Create Conference for: Use the drop-down menu to select the Hub the conference will belong to.
  • Conference Name: Name of the event.
  • Short Description: Provide a description of your event, using 140 characters or less.
  • Category: Select the category for your event.
    Note: (Optional) If you select Education and Family, the Event intended for parents with their children option will appear. If you check this option, you will have to agree to the Host's Code of Conduct to proceed. Anyone who joins a family-oriented event will have to agree to the Attendee's Host of Conduct.
  • (Optional) Click + Add Tags to type and add the tag(s) you want to help with tracking purposes. Only one tag may be added at once; multiple words separated by commas or a space will be counted as a single tag.
  • Select if this is a Free or Paid event:
    • Free: Tickets to this event will be free and you will not be required to set a ticket price.
    • Paid: Tickets to this event will not be free and you will be required to set a ticket price.
  • Countries or Regions NOT ALLOWED to Join Event (Optional): Use the drop-down menu to add the countries or regions from which users will not be allowed to join the event.
    Note: The availability of Zoom Events is determined by the geographic location of the user.
  • Date and Time
    • Date: Click the calendar icon to select the conference's start date.
    • Time: Click on the start and end times to enter the start and end time of the event; a start and end time is required.
    • + Add a day: Click to add an additional day to the conference.
    • Time Zone: By default, Zoom Events will use your computer's time zone. Click the drop-down menu to select a different time zone.
  • Co-Editor: Add and allow up to 20 Co-Editors to edit this event's details.
    1. Click the pencil icon .
    2. Enter the email address of the user you want to add as a Co-Editor.
      Note: Co-Editors do not need to belong to the same Zoom Events account, or have a Zoom Events account to be able to edit the event.
    3. Click the Select permissions drop-down menu to select which section(s)' details the specified Co-Editor can edit.
    4. Click Add.
      Note: An email will be sent to inform users they have been added as Co-Editors of the conference.
  • Event Link: The event's shareable link is displayed here.

Click Save & Continue to proceed to the next section.

Conference Profile tab

  • Main Conference Masthead
    • Cover Image: Click + Add Cover to add a cover image; an image size of 744/484 pixels is recommended.
      Note: Only a JPG/JPEG/PNG file not exceeding 10MB can be used.
  • About Conference
    • Add details about participation requirements, Sponsors, or featured guests to your Conference.
  • Contact Info
    • Contact Name: Enter the name of the point-of-contact for the conference.
      Note: By default, the name shown in your Zoom profile page is used.
    • Contact Email: Enter the point-of-contact's email. By default, your Zoom Events' account email is used.
      • (Optional) To change the listed contact email address, click Change; a pop-up window will appear.
        1. In the pop-up window, enter the new contact email address that will be listed.
        2. Click Send Code; check the inbox of the new email address you are changing to for the verification code.
          Note: The verification code must be used before the time expires.
        3. In the pop-up window, enter the verification code.
        4. Click Verify.
        5. Click Done.
  • Fundraiser
    • (Optional) Under the Fundraising section, click the toggle switch to On to raise funds for a nonprofit 501(c)(3) organization within the event.
      • If you know the name of the nonprofit you want to donate to:
        1. Type in the name of the nonprofit you want donations to go to; click on the name of the nonprofit to select.
        2. (Optional) Repeat to add another nonprofit.
        3. Click Save.
        4. (Optional) Click Set Fundraiser Goal to set a fundraising goal.
          1. Enter the amount.
          2. Click Set Goal.
      • If you need help in selecting which nonprofit(s) to donate to:
        1. Click the Search for a nonprofit box.
        2. Click Get Inspired.
        3. Click the Choose a cause box and select a category from the drop-down window.
        4. Click the Choose an organization box and select a nonprofit organization.
        5. Click Add Nonprofit.
        6. (Optional) Repeat to add another nonprofit.
        7. Click Save.
        8. (Optional) Click Set Fundraiser Goal to set the fundraising goal.
          1. Enter the amount.
          2. Click Set Goal.

Click Save & Continue to proceed to the next section.

Agenda tab

A sample .csv file is available for download, which you can fill out with your agenda and then upload.

  1. Click Upload CSV File to batch-upload information about multiple sessions and speakers.
  2. Find and select the .csv file you want to import; click Open. You can also drag-and-drop a .csv file to import your agenda information.

Note: If you upload a .csv file to a conference that is already published, the assigned tickets and notifications will automatically be sent to the invited users.

The agenda will be displayed after the .csv file has been uploaded.

  • Click the Sessions tab to see the details of each session.
  • Click the Speakers tab to see the details of each speaker.
    • Click Show Speaker's session to view each session's assigned speaker.

If the uploaded .csv file was missing required information, you will be prompted to add the information; the conference cannot be published if the missing information is not added.
Note: The date(s) of the conference that you selected in the Basic Info tab must match the date(s) of the conference listed in the .csv file.

To add missing information to the agenda:

  1. Under the Sessions and Speakers tabs, click the notification message(s) under the session time that lists what information is missing.
  2. Add the missing information.
  3. Click Save.
  4. Repeat if necessary.

Optionally, you can add additional sessions that were not included in the .csv file.
Note: A .csv file must be uploaded before you will be able to manually add additional sessions.

  1. Click Add to manually add another session.
    • Under the Basic Info tab:
      • Title: Enter the title of the session.
      • Session Starts: Use the drop-down menu to select the session's start time.
      • Duration: Use the drop-down menu to select the session's duration.
      • (Optional) Preview Time Zone: By default, Zoom Events will use your computer's time zone; click on the drop-down menu and select a time zone to see what time the conference session will start in the selected time zone.
      • Select the event type you want to create: Select if this event will be a Webinar or Meeting.
        • This session is led by Sponsor: Check this option to indicate to Attendees this session will be led by a Sponsored.
      • Primary Speaker: Use the drop-down menu to select the Primary Speaker.
      • (Optional) Speakers: Use the drop-down menu to select a Speaker; repeat to select another Speaker.
      • (Optional) Alternative Host: Enter the Alternative Host's email; after the conference is published, an invitation and Alternative Host ticket will be sent to this email.
      • Session Image: Click + to add the session image; an image size of 744/484 pixels is recommended.
        Note: Only a JPG/JPEG/PNG file not exceeding 10MB can be used.
      • About This Session: Provide a description about this session.
      • Track: Enter the track type. Tracks group multiple sessions together based on the type or topic of the sessions, and blocks access to the session based on ticket type. In addition, tracks help to direct users to the sessions they should attend.
      • (Optional) Product: Enter the product-of-discussion for the session.
      • (Optional) Level: Define the audiences' level of aptitude towards the session topic.
      • (Optional) Audience: Define the audience the session is designed for.
      • (Optional) Session Chat: Click the Enable chat in Lobby toggle to enable participants to chat in the lobby.
    • (Optional) Under the Polls tab:
      1. Click + Create to add 1 or more questions to the poll.
      2. Click Save.
    • (Optional) Under the Interpreter tab:
      1. Click + Add Interpreter.
      2. Enter the Interpreter's email; after the conference is published, an invitation and Interpreter ticket will be sent to this email.
      3. Click the first Language drop-down menu to select which language the Interpreter is interpreting from.
      4. Click the second Language drop-down menu to select which language the Interpreter is interpreting to.
      5. (Optional) Click + Add Interpreter to add another Interpreter.
      6. Click Save.
  2. Click Save.
  3. Click Save & Continue to proceed to the next section.

After you have built the conference's agenda, you can invite a Speaker to edit the details of their session or their Speaker Bio.

Sponsors tab

  1. (Optional) Click Add Sponsor to add the information of a Sponsor of the conference.
  2. Sponsor's Logo: Add the Sponsor's logo.
    1. Click + Upload.
    2. Select the logo you want to use.
    3. Click Open.
  3. Sponsor's Name: Enter the name of the Sponsor.
  4. Sponsor's Email for Ticket: Enter the Sponsor's email; after the conference is published, an invitation and Sponsor ticket will be sent to this email.
  5. Sponsor Tier: Select the tier of the Sponsor; the following features are included with each tier:
    • Platinum Sponsor: Add up to 5 images, Sponsored Sessions, Sponsor Chat, Meet and Chat with Attendees.
    • Gold Sponsor: Add up to 3 images, Sponsor Chat.
    • Silver Sponsor: No additional features are included.
  6. Sponsor Images: At least one image is required; available to Platinum and Gold-tiered Sponsors only.
    1. Click + Add Image to add a second image; repeat to add a third image.
      Note: Only JPG/JPEG/PNG files not exceeding 10MB can be used.
    2. (Optional) Repeat to add another image.
  7. Description: Provide details about the Sponsor.
  8. Sponsored Sessions: Use the drop-down menu to select which session the Sponsor is sponsoring; available to Platinum-tiered Sponsors only.
  9. Sponsor Chat: Allows Sponsors to chat directly with Attendees in the Lobby; available to Platinum and Gold-tiered Sponsors only.
    1. Click the Enable chat in the Lobby toggle.
  10. Meet and Chat with Attendees: Add one or more Sponsor Representatives to speak during the Sponsor's session and to connect with customers for demo requests.
    1. Click Add Sponsor Representative to add information about the Sponsor Representative:
      • + Sponsor Representative's Photo: Add a photo of the speaker.
        1. Click + Sponsor Representative's Photo.
        2. Select the photo you want to use.
        3. Click Open.
      • Sponsor Representative's Name: Enter the name of the Sponsor Representative.
      • Email Address: Enter the Sponsor Representative's email; after the conference is published, an invitation and Sponsor ticket will be sent to this email.
      • (Optional) Title or Position: Enter the title or position the speaker holds.
    2. Click Save.
  11. (Optional) Repeat to add another Sponsor.

Click Save & Continue to proceed to the next section.

Advanced Options tab

Note: Attendees will only be able to use the Zoom products enabled on their account to communicate.

  • Conference discoverability and registration access: Select the level of visibility you want for the session:

    • Accessible only to users with event link: Excluded from the Zoom Events directory but accessible for users with the conference link to view and register

    • Private Conference Restricted to Invitees on the Guest List Only: Only users you designate can view and register for this conference.

    • (Optional) I will send my own email invitations: Check this to prevent Zoom Events from sending email invitations on your behalf to users on the guest list.
  • Conference Lobby

    • Chat Channels in Lobby: When enabled, participants will be able to chat with each other when they are in the conference's Lobby.

    • Lobby Open Date: Use the drop-down menu to select when the conference's Lobby opens.
    • Lobby Close Date: Use the drop-down menu to select when the conference's Lobby closes.
  • In Session
    • Waiting room: When enabled, participants will gather in the Waiting Room when they join, giving the Host the ability to control when participants—one-by-one or all-at-once—are admitted into the session.
    • Enable Q&A: When enabled, participants will be allowed to ask questions during the webinar, and the Panelists, Co-Hosts, and Hosts will be able to answer any questions that are asked.
  • Event Security
    • Attendees can change screen names: When enabled, Attendees will be able to change their screen name during the conference.
    • Attendees can share their screens: When enabled, Attendees will be able to share their screen during the conference at their discretion.
  • Cloud Recordings Settings & Live streaming
    Note: Only the activity in the main session of your event is recorded; activity in breakout rooms within the event are not recorded.
    Note: Recording meetings locally is currently not supported.
    • Record Host and all participants with video and audio enabled: When enabled, you will be able to record the conference. The record button will appear in the event controls and you will have to start the recording manually. All participants' with their video and audio enabled—including the Host's—will be recorded.
      Note: This feature must be enabled before the Automatically record at start time and Include complimentary access to this event's cloud recording with registration features can be enabled.
    • Automatically record at start time: When enabled, recording of the event will start automatically when the event starts.
    • Hosts can select one of two display options for recorded sessions:
      • Speaker + Share view (auto-selected by default): If you are in active speaker view, the recording will only display the video of the active speaker.
      • Gallery + Share view: Gallery view lets you see thumbnail displays of participants, in a grid pattern, which expands and contracts as participants join and leave the meeting. The active speaker is relocated to the current page you are viewing and is highlighted, making it easier to recognize who is speaking.
    • Include complimentary access to this event's cloud recording with registration: When enabled, the recording will start automatically when the event starts. All participants with their video and audio enabled—including the Host—will be recorded. Once the recording of the event is available, registrants of your event can access and view the cloud recording for 7 days. When a Zoom Events Attendee registers for the event, they will be able to view the recording from their Ticket Dashboard and Event Details pages, as well as the Host Profile page.
    • Countries or Regions Not Allowed to View Recording: Use the drop-down menu to add the countries or regions from which users will not be allowed to view the recording.
    • Live streaming to conference lobby: When enabled, the conference will be live-streamed to the conference's lobby.
    • Enable closed caption for lobby livestream: You can enable or disable closed captions when live-streaming sessions to the Lobby.
    • Allow Event to be livestreamed to 3rd party platform: When enabled, you will be able to select a platform to livestream the event to when you click More in the meeting controls.
    • Notify attendees when recordings are available: Attendees will be notified when your recordings are available to view.
  • Survey: Add a survey to be shown when after session ends, when selected sessions end, or when to the overall event ends.
    1. Click + Create.
      • Event Survey: Select this option if you want the survey to be shown once the event has ended.
      • Session Survey: Select this option if you want to survey to be shown after a session ends; you will have the option to select how often the survey will be shown.
        • Select sessions: Use the drop-down menu to select one or more instances of when the survey will be shown.
          • All Sessions: Survey will appear after each session ends.
            Note: You will also see the names of the sessions you added to the conference in the drop-down menu as well.
    2. Click + Add Question to add questions to the survey.

Click Continue to proceed to the next section.

Tickets tab

Note: Ticket capacity is determined by your Zoom Events license.

Auto-Assigned Tickets

The tickets that were assigned to each role as you created the conference will be displayed under this section.

To see who has been assigned a ticket for a role, click on the name of the role in the ticket.

Tickets for Attendees

Customize Registration Settings

Click Customize Registration Settings to select the details you want registrants to include during the registration process, and to create a questionnaire for them to answer during the registration process.

  • Privacy Policy tab: Under Privacy Policy Link, add the link to your organization's Privacy Policy; it will be displayed when users register for the conference.
    Note: You will not be able to use the features under the Registrant's Details and Custom Questions tabs if you do not provide the link to your organization's Privacy Policy.
  • Registrant's Details tab: Under the Field column, check the box next to the the detail(s) you want registrants to provide when they register for the conference; if the registrant is required to provide the detail(s) you selected, check the box under the Required column. At the top of the window, check the box next to Field and/or Required to select all the boxes under their respective column.
  • Custom Questions tab: Click + New Question to add questions to your survey; you can use different question formats to get feedback on what's most important to you.

To add tickets for Attendees:

  1. (Optional) Click +Add Ticket.
  2. In the top-right corner, select Free or Paid.
  3. (Optional) Enter the ticket cost under Price per Ticket if the event is a Paid event.
  4. In Quantity, set the number of tickets available.
    Note: This cannot exceed your Event Capacity- 1 (If your capacity is 1000, the max amount of tickets will be 999).
  5. Enter the Ticket Name (ex. Early Bird, General Admission, etc.).
  6. Track: Use the drop-down menu to select which tracks this ticket type has access to.
    • (Optional) Click the All Tracks toggle to enable the ticket to have access to all types of session tracks.
    • Note:You can can create multiple ticket types at different price points with varying tracks assigned to provide attendees access to specific sessions of an event.
  7. Under Sale Starts, set the start date and time of when the tickets will be available for purchase.
  8. (Optional) Click Customize... to set the Sale Ends date and time of when the ticket sale will stop.
  9. (Optional) In Description, add a description for the type of ticket, or a message for your Attendees.
  10. Click Save.
  • Message for purchase confirmation email (Optional): Write a message for purchasers of tickets to your conference to read.

Click Publish to publish the conference, or click Save to save the conference as a draft.