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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

How to send videos in Zoom Chat Follow

Zoom Chat streamlines communications between team members, easily allowing the sharing of messages (including audio messages), gifs, files, and videos that can be played directly in the chat window. This eliminates the need (in many cases) of opening the video in another application outside of the Zoom client, further streamlining your workflow within Zoom.

Prerequisites

  • Zoom desktop client
    • Windows: 5.7.3 or higher
    • macOS: 5.7.3 or higher
  • Zoom mobile app
    • Android: 5.7.3 or higher
    • iOS: 5.7.3 or higher
  • Chat enabled by admins
  • Supported file types and size:
    • MP4, M4V, and MOV
    • 30 MB max file size

Note: Videos sent from the mobile app will transcode the video file into an MP4 (H.264 codec with ACC stereo audio) with 720p maximum resolution.

Sending a video in Zoom Chat

  1. Sign in to the Zoom desktop client.
  2. Click on the Chat tab. 
  3. Open the chat where you need to send the screenshot, image, or file.
  4. Click  File above the chat box, or click and drag the file to the chat box.
  5. Select the file source.
    Notes:
    • Sharing a video from a third-party service will send the video as a link to the video file, and will not be able to play in the desktop client.
    • If the file exceeds the 30 MB size limit, it will be sent as a normal file transfer, which must be downloaded and opened with another video application.
  6. Browse the file system and select the file you want to send.
    When the file is uploading, click Cancel or X to cancel the upload.
  7. (Optional) Enter any text to accompany the file.
  8. Press Enter to send.

Once the video is uploaded, it is available to those you sent the video. Click the play button  to begin downloading the video, and, when complete, the video will begin playing. Standard video controls are available, such as:

  • Play  / Pause : Start or pause the playback of the video.
  • Elapsed time/total video length: Shows the current elapsed time of video playback, and the total length of the video file.
  • Playback slider  : Allows you to skip to other points of the video playback range.
  • Volume  : Allows you to adjust the volume of the video being shared.
  • Expand  : Makes the video fill more of the desktop client.
  • Fullscreen  : Allows you to make the video full-screen.
  1. Sign in to the Zoom desktop client.
  2. Click on the Chat tab. 
  3. Open the chat where you need to send the screenshot, image, or file.
  4. Click  File above the chat box, or click and drag the file to the chat box.
  5. Select the file source.
    Notes:
    • Sharing a video from a third-party service will send the video as a link to the video file, and will not be able to play in the desktop client.
    • If the file exceeds the 30 MB size limit, it will be sent as a normal file transfer, which must be downloaded and opened with another video application.
  6. Browse the file system and select the file you want to send.
    When the file is uploading, click Cancel or X to cancel the upload.
  7. (Optional) Enter any text to accompany the file.
    Note: Adding accompanying text is only possible when you have selected the file through the system file browser or click-and-dragged the file into the text input panel. If you click-and-dragged the file to the chat window with existing messages, the upload begins immediately.
  8. Press Enter to send.

Once the video is uploaded, it is available to those you sent the video. Click the play button  to begin downloading the video, and, when complete, the video will begin playing. Standard video controls are available, such as:

  • Play  / Pause : Start or pause the playback of the video.
  • Elapsed time/total video length: Shows the current elapsed time of video playback, and the total length of the video file.
  • Playback slider  : Allows you to skip to other points of the video playback range.
  • Volume  : Allows you to adjust the volume of the video being shared.
  • Expand  : Makes the video fill more of the desktop client.
  • Fullscreen  : Allows you to make the video full-screen.
  1. Sign in to the Zoom mobile app.
  2. Open the chat where you need to send the screenshot, image, or file.
  3. Tap the plus sign .
  4. Tap Send a File or Photo Album .
  5. Browse and tap the file you want to send. File upload will begin immediately.
  6. The video will appear in the chat window. Tap the video preview to download and begin playback.

Once the video is uploaded, it is available to those you sent the video. Tap the play button  to begin downloading the video, and, when complete, the video will begin playing. Standard video controls are available, such as:

  • Play  / Pause : Start or pause the playback of the video.
  • Elapsed time/total video length: Shows the current elapsed time of video playback, and the total length of the video file.
  • Playback slider  : Allows you to skip to other points of the video playback range.

Tap the ellipsis button  to view other options, such as Open with Other App, which allows the video to be opened in another available app on the device.

  1. Sign in to the Zoom mobile app.
  2. Open the chat where you need to send the screenshot, image, or file.
  3. Tap the plus sign .
  4. Tap Send a File  or Photo Album .
  5. Browse and tap the file you want to send.
  6. (Optional) Enter any text to accompany the file.
  7. Tap Send .
  8. The video will appear in the chat window. Tap the video preview to download and begin playback.

Once the video is uploaded, it is available to those you sent the video. Tap the play button  to begin downloading the video, and, when complete, the video will begin playing. Standard video controls are available, such as:

  • Play  / Pause : Start or pause the playback of the video.
  • Elapsed time/total video length: Shows the current elapsed time of video playback, and the total length of the video file.
  • Playback slider  : Allows you to skip to other points of the video playback range.
  • Volume  : Allows you to adjust the volume of the video being shared.
  • Fullscreen  : Allows you to make the video full-screen.

Tap the ellipsis button  to view other options, such as Open with Other App, which allows the video to be opened in another available app on the device.