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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Active App Notifier Report Follow

Overview

Later this month, Zoom will re-launch the Active Apps Notifier, which lets users see when a meeting host or another meeting participant uses an app that can access meeting or webinar content in real time.

The Active Apps Notifier Report is a tool that allows account owners and admins to see and manage the apps that have accessed account users’ meeting content in real time from the past 30 days, so they can make informed decisions about whether they want to continue to approve use of these apps in their meetings and webinars. By clicking on an app listed in the report, account owners and admins can easily disable an app (and re-enable it later), or, for custom integrations developed by the account for internal use, update the app’s appearance (icon, name, and description). This helps ensure that account owners and admins know which apps will trigger the Active Apps Notifier in users’ meetings, manage the apps that have real time access to their meetings, and make their users aware of any changes.

For additional information about the Active Apps Notifier, please refer to the support article and FAQ.

This article covers:

Using the Active Apps Notifier Report

The Active Apps Notifier Report can only be accessed by the account owner and their admins.

To access the report:

  1. Go to marketplace.zoom.us and sign in as an admin.
  2. Click Manage.
  3. Click Apps on Account.
  4. On the Installed Apps tab, click Apps Accessing Content in Meeting/Webinar Report in the bottom-right corner. The list of apps that have accessed account users’ meeting content in real time in the past 30 days will appear.
  5. Click the name of any listed app for more information about the app and to manage the app, including enabling and disabling the app for use on your account.

To disable an app:

  1. Click on the name of the app listed on the Active Apps Notifier Report, or find it in your list of installed apps.
  2. Click on the Manage app tab.
  3. Click Disable.

Frequently asked questions

What is the Active Apps Notifier? Will it be re-launching, and if so, when?

When an app has real-time access to meeting or webinar content, the Active Apps Notifier icon will appear in the meeting window.

Users can hover over the icon to show a list of apps that have access to the current meeting or webinar’s content in real time, along with which account or user has approved the app. Users can see what content each app is accessing. Users can also click on the app names in the list to learn more information about the app and its developer.

The Active Apps Notifier icon will appear in the same window as your meeting or webinar, in the top-left corner next to the encryption icon, with a tool tip the first several times users see the icon.

The Active Apps Notifier will re-launch later this month. For additional information about the Active Apps Notifier, please refer to the support article and FAQ.

What is the Active Apps Notifier Report?

The Active Apps Notifier Report is a tool that allows the account owner and admins to see and manage the apps that have accessed account users’ meeting content in real time from the past 30 days. By clicking on an app listed in the report, account owners and admins can easily disable an app (and re-enable it later) or, for custom integrations approved by their IT team, update the app’s appearance (icon, name, and description). This helps ensure that account owners and admins know which apps will trigger the Active Apps Notifier in users’ meetings.

Who can access and use the Active Apps Notifier Report?

The Active Apps Notifier Report can only be accessed by the account owner and admins.

Who is the account owner? Who is an account admin?

The account owner is the company or individual who signs up for a Zoom account, and they appoint one or more people, called “administrators,” to manage and grant privileges on their account. This admin role can be reassigned to another user after the account is created, and the user can be actively hosting meetings or webinars on their account, or managing account settings without hosting meetings. The account owner can be found on the Account Profile page.

An account admin is a user designated by the account owner who has administrative privileges, including adding, removing, or editing users, as well as managing advanced features.

Does the Active Apps Notifier Report list every app that has accessed any type of meeting content or data in the last 30 days?

No, the Active Apps Notifier Report only lists the apps that have accessed account users' meeting content (audio, video, chat) during a meeting in the last 30 days. The Active Apps Notifier functions similarly in that it shows participants only the apps that are accessing the meeting content (audio, video, chat) in real time during a meeting. The Active Apps Notifier Report is designed to provide an indication to the account owner or admin based on historical data of the apps in use on their account that may show up in the Active App Notifier, once it is released.

Does the Active Apps Notifier Report allow account owners and admins to change the text of pop-ups and tooltips in the Active Apps Notifier?

That functionality is not currently available.

Can apps be disabled or enabled through the Active Apps Notifier Report?

Yes, the account owner and admins can click on the name of any app in the Active Apps Notifier Report to manage that app, including disabling and enabling the app.

Is it possible for account owners or admins to see all apps that have historically accessed meeting content in real time (not just the last 30 days)?

For this release it is limited to 30 days.