Changing settings for phone-licensed rooms

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After adding a Zoom Room or SIP/H.323 device to Zoom Phone, you can change settings like the room's display name, extension number, and caller ID.

This article covers:

Prerequisites changing settings for phone-licensed Zoom Rooms and SIP/H.323 devices

  • Pro, Business, or Education account
  • Account owner or admin privilege
  • Zoom Phone license

How to access settings

Note: There are also global phone settings, and policy settings that enable or disable certain phone features.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the Zoom Rooms or Cisco/Polycom Rooms tab.
  4. Click the name of the room you want to adjust settings for.
    You will see the following information and options:

Profile tab

  • Site (only visible if you have multiple sites): Displays the site that the room belongs to. Select another site using the drop-down menu to move the room to another site.
  • Package: Click Assign to assign an outbound calling package. Click × next to an assigned package to remove it.
  • Extension Number: Click Edit to change the extension number assigned to the room.
    Note: Some extension numbers are reserved and cannot be used. Extension numbers can be up to 6 digits. If you have multiple sites and enabled site codes, extension numbers can be 2 to 5 digits and site codes can be 1 to 2 digits.
  • Number(s): Click Assign to assign direct phone numbers to the room. This setting is only visible if you assign a package.
  • Emergency Address: Click Manage to edit the emergency address assigned to the room. If you have multiple sites, you can select any address assigned to the site or the site's default address.
  • Outbound Caller ID (only visible if you assign a package): Use the drop-down menu to select the caller ID number when making outbound calls from the room.
  • Country (only visible if you assign a package): Displays the country of the room's emergency address. The country determines the reserved extension numbers that you can't use for the room. 
  • Area Code (only visible if you assign a package): Click Set or Edit to change the default area code for outbound calling. 
  • Device Type (only visible for Cisco/Polycom rooms): Displays the name of the Cisco/Polycom room.
  • Communications Content Storage Location: Manage the storage location of Communications Content.

Policy tab

Policy settings allow you to enable or disable certain Zoom Phone features.

Settings tab

Note: After setting custom hours, you can customize how inbound calls are routed during these hours. These settings are not available for Cisco/Polycom rooms.

  • Business Hours: Click Edit to change the times when the user can answer calls. You can set business hours to span past 11:30 PM. You can also set business hours in increments of 10 mins by manually entering a time; for example, 11:10 PM.
  • Closed Hours: If you customized business hours, you can also set closed hours. 
  • Holiday Hours: Click Manage to designate certain days are holidays. 

Call handling settings

  • Ring the Device: Enable or disable the ring for inbound calls.
  • Ring Duration: If you enabled Ring the Device, set the maximum ring duration before the call is handled as specified in the setting below (When a call is not answered).
  • When a call is not answered: Select how unanswered calls are handled during the specified hours.
    • Play a message, then disconnect: Plays a custom message for the caller then hangs up the call. Click Audio Library to customize audio.
    • Disconnect: The call will be disconnected without playing a message.
    • Forward to another extension: Route calls to another extension in the account.
    • Forward to External Contacts: If the account has a directory of external users, you can route calls to an external contact.

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