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Converting a Yealink phone to an appliance Follow

Admins can convert a supported Yealink phone to a Zoom Phone Appliance, allowing the assigned phone user to use the phone as a Zoom Phone Appliance. You can also convert a Yealink back to Zoom SIP mode to provision it with Zoom Phone instead of using it as a Zoom Phone Appliance.

Note: If you want to convert a Yealink VP59 that's already provisioned in Zoom Phone, follow the simplified process to convert it to a Zoom Phone Appliance.

This article covers:

Prerequisites

How to convert to a Zoom Phone Appliance

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Device Management then Device List.
  3. Click the ellipses button (...) in the top-right corner, then click Add Zoom Phone Appliance.
  4. Follow the process to add a Zoom Phone Appliance.
    The device's firmware will update. This process may take 10 minutes and multiple reboots. Wait until the update completes and reboots have stopped before continuing.
  5. When Yealink VP59 is powered on, locate its IP address in settings.
  6. Download the Yealink Zoom App firmware VP59_9.0-91.30.0.21.rom.
  7. Open a web browser on a computer that's connected to the same network as the phone.
  8. Enter https:// followed by the phone's IP address.
  9. Sign in to the phone's web interface as an admin.
    Note: The default admin username and password is admin / admin. If you do not know your username or password, contact the vendor of the phone. If you set the admin password globally, you can view the password in the Zoom web portal.
  10. Navigate to Settings then Upgrade.
  11. In the Upgrade section, click Browse, select the Yealink firmware file, then click Upload.
    May take a few minutes to update the firmware. Do not power off the phone. Once the firmware is done installing, the phone will reboot.
  12. After the phone reboots, select the language and set the PIN.
    The phone will be in Zoom Phone Appliance mode. For more information, see the getting started guide for Zoom Phone Appliances.

How to convert back to Zoom SIP mode

Note: If you are prompted for a license, you can obtain one directly from your Yealink portal or you can reach out to Yealink support if you have difficulties locating the license. You will need to provide the MAC address of the phone. See the Yealink support article for more information (instructions in this article can be used for Zoom).

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Device Management then Device List.
  3. Locate the phone you want to convert, click the ellipses button (...) in the right-side column, then click Remove from Zoom.
    Note: If the Zoom Phone Appliance is signed in by the user, removing it from Device Management, does not force user logout.
  4. Follow the process to provision the phone to Zoom Phone.
  5. Download the Yealink Zoom App firmware VP59_9.0_91.85.0.50.
  6. Open a web browser on a computer that's connected to the same network as the phone.
  7. Enter https:// followed by the phone's IP address.
  8. Sign in to the phone's web interface as an admin.
    Note: The default admin username and password is admin / admin. If you do not know your username or password, contact the vendor of the phone. If you set the admin password globally, you can view the password in the Zoom web portal.
  9. Click Security then License (can be obtained as mentioned in the above note). Select to license file (if needed) and click Upload.
  10. Click Settings then Upgrade.
  11. In the Upgrade section, click Browse, select the Yealink firmware file, then click Upload.
    May take a few minutes to update the firmware. Do not power off the phone. Once the firmware is done installing, the phone will reboot.
  12. After the phone reboots, select the language and set the PIN.