The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Customizing default audio settings Follow

Overview

You can use the Zoom Phone audio library to set default audio for some Zoom Phone prompts and greetings. These prompts and greetings are usually played before routing the call.

Note: If you want to restrict phone users' access to change these settings, change your policy settings for personal audio library. By default, phone users can change their Audio Prompt Language, Voicemail Greeting, Message Greeting, and Hold Music. You can only change the Audio While Connecting at the site level (if you enabled multiple sites) or account level.

Prerequisites for customizing default audio settings

  • Pro, Business, Enterprise, or Education account
  • Account owner or admin privileges
  • Zoom Phone license

How to customize default audio settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Company Info.
  3. Access the settings depending on if you have multiple sites:
    • If you enabled multiple sites: Click the name of the site you want to edit.
    • If you disabled multiple sites: Click Account Settings.
  4. Click the Settings tab.
  5. In the Audio Prompt section, change the default language for audio prompts. This setting affects all extensions:
    • Audio Prompt Language: The default language for automated audio prompts that play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated audio prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".
  6. In the Audio Prompt section, click Manage, then access the audio library to change the default audio settings:
    Note: The default audio settings only apply to certain extensions in the site. See the Applies to column in the table below.
Default audio setting Applies to
Greeting & Leave voicemail instruction: Plays before routing the call to voicemail. This greeting should also include the instructions for leaving voicemail. Play the default greeting for an example. Phone users

Greeting & Menu: Leave or check voicemail: Plays before giving the caller the option to leave or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handing settings.

Phone users
Greeting & Menu: Connect to operator or leave voicemail: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handing settings. Phone users

Greeting & Menu: Connect to operator, leave or check voicemail: Plays before giving the caller the option to connect to the operator, leave voicemail, and/or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handing settings.

Phone users

Leave voicemail instruction: Plays after the initial voicemail greeting. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handing settings.

Phone users

Message Greeting: Plays if the call is routed to a message when the call is not answered. (When a call is not answered setting with Play a message, then disconnect option selected).

Phone users

Common area phones

Audio While Connecting: The audio while connecting plays for inbound callers when they are trying to reach an extension.

Note: This does not apply to call queues. Call queues have their own Audio While Connecting setting that plays for callers waiting in the queue.

All extensions except call queues

Hold Music: The hold music plays for the other party when they're placed on hold.

Notes:

  • This setting doesn't apply to call queues. Call queues have a separate setting called Music on Hold, which plays when the call queue routes a call, then a member places the call on hold.
  • This setting doesn't apply to parked calls. Parked calls are placed on hold but the call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.
All extensions except call queues