Re-syncing phones and devices Follow

Overview

You need to re-sync desk phones to pass settings from the Zoom web portal to desk phones. Re-sync desk phones after making these changes in the web portal:

• Changing desk phone settings
• Changing account-level settings for phones and devices
• Setting up call delegation and shared lines
• Changing line keys settings
• Assigning or removing a provision template

This article covers:

• Re-syncing all desk phones and common area phones in the account or site
• Re-syncing a desk phone or common area phone

Prerequisites

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license 
• Zoom Phone devices added and provisioned

Re-syncing all desk phones and common area phones in the account or site

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phones & Devices.
3. Click Resync Devices located in the top-right area.
4. In the Target Device drop-down menu, select one of these options:
   • Account: Re-sync all phones in the account.
   • Site: Re-sync all phones in the site. Use the site drop-down menu to select a site.
5. Click Resync.
   The desk phones will reboot.

Re-syncing a desk phone or common area phone

1. Sign in to the Zoom web portal.
2. Navigate to user phones or common area phones:
   • User desk phones: Click Phone System Management then Phones & Devices.
   • Common area phones:  Click Phone System Management then Users & Rooms. Click the Common Area Phones tab.
3. Click the display name of the phone you want to re-sync.
4. Next to Status, click Resync, then click Yes to confirm.
   The desk phone will reboot.