Re-syncing phones and devices

You need to re-sync desk phones to pass settings from the Zoom web portal to desk phones. Re-sync desk phones after making these changes in the web portal:

• Changed desk phone settings
• Changed account-level settings for phones and devices
• Configured call delegation and shared lines
• Changed line keys settings
• Assigned or removed a provision template
• Created a firmware update rule and selected option to restart with the next re-sync or Auto Pulling

Notes:

• You can also re-sync desk phones with the zero touch provisioning server.
• By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart.

This article covers:

• How to re-sync all desk phones and common area phones in the account or site
• How to re-sync one or a group of desk phones or common area phones
• How to re-syn a common area phone

Prerequisites for re-syncing phones and devices

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license 
• Zoom Phone devices added and provisioned

How to re-sync all desk phones and common area phones in the account or site

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phones & Devices.
3. Click Resync by Account/Site located in the top-right area.
4. In the Target Device drop-down menu, select one of these options:
   • Account: Re-sync all phones in the account.
   • Site: Re-sync all phones in the site. Use the site drop-down menu to select a site.
5. Click Resync.
   The desk phones will reboot.

How to re-sync one or a group of desk phones

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phones & Devices
3. On the left of the name of the user phone(s), click the check box(es) to select the device(s).
4. On the top left click Resync.
5. In the pop-up dialog, click Resync.
   The desk phone(s) will reboot.

How to re-sync a common area phone

Note: If you signed up for a new Zoom account after May 21, 2022; or the New Common Area Experience is enabled on your account, common area phones have migrated to the new Common Area tab in the Users & Rooms page. As a result, you must resync the device by finding it in the Phones & Devices page. Alternatively, you can follow these steps to view assign devices for a Common Area.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Common Area tab.
4. Click the display name of the Common Area that contains the desk phone.
5. Click the Settings tab.
6. In the Desk Phone(s) section, click the display name of the phone you want to re-sync.
7. Next to Status, click Resync, then click Yes to confirm.
   The desk phone will reboot.