Re-syncing phones and devices

You need to re-sync desk phones to pass settings from the Zoom web portal to desk phones. Re-sync desk phones after making these changes in the web portal:

• Changed desk phone settings
• Changed account-level settings for phones and devices
• Configured call delegation and shared lines
• Changed line keys settings
• Assigned or removed a provision template
• Created a firmware update rule and selected option to restart with the next re-sync or Auto Pulling

Notes:

• You can also re-sync desk phones with the zero touch provisioning server.
• By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart.

This article covers:

• How to re-sync all desk phones and common area phones in the account or site
• How to re-sync a desk phone or common area phone

Prerequisites for re-syncing phones and devices

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license 
• Zoom Phone devices added and provisioned

How to re-sync all desk phones and common area phones in the account or site

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phones & Devices.
3. Click Resync Devices located in the top-right area.
4. In the Target Device drop-down menu, select one of these options:
   • Account: Re-sync all phones in the account.
   • Site: Re-sync all phones in the site. Use the site drop-down menu to select a site.
5. Click Resync.
   The desk phones will reboot.

How to re-sync a desk phone or common area phone

1. Sign in to the Zoom web portal.
2. Navigate to user phones or common area phones:
   • User desk phones: Click Phone System Management then Phones & Devices.
   • Common area phones:  Click Phone System Management then Users & Rooms. Click the Common Area Phones tab.
3. Click the display name of the phone you want to re-sync.
4. Next to Status, click Resync, then click Yes to confirm.
   The desk phone will reboot.