Enabling or disabling international calling

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Admins can enable or disable international calling and specify allowed countries/regions for outbound calling. If international calling is disabled, phone users will hear an audio prompt informing them that the call cannot be completed. 

This article covers:

Prerequisites for enabling or disabling international calling and specifying allowed countries/regions

  • Pro, Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license

How to enable or disable international calling

  1. Access the International Calling policy setting at one of the available levels.
  2. Click the International Calling toggle to enable or disable it.
  3. (Optional) Follow the next section to specify allowed countries/regions for outbound calling.

Note when changing this setting at the account, group, or site level: To prevent all users in the account, group, or site from changing this setting, click the lock icon , and then click Lock to confirm the setting. Learn more about the priority of Zoom Phone tiered policy settings.

How to specify allowed countries/regions for outbound calling

After changing the policy setting for international calling, you can change the countries/regions phone users can call.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Scroll down to the Zoom Phone row.
  4. Click View/Edit Countries/Regions.
  5. Click the check boxes to specify countries/regions that phone users can call.
  6. Click Save.

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