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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Adding a payments account to your Zoom Events Hub Follow

Once you have created a Hub, you can add a payments account to it, enabling paid events to be published to your Hub. If a payments account is not added, your Hub will not be able to have paid events published to it.

All events that are published to your Hub will share and use the same payments account.

This article covers:


  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

How to add a payments account to your Hub

In order to sell paid tickets to your Zoom Events, you will need to link a payment account for processing ticket transactions and payouts.

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, find the Hub you want to add a payments account to, then click Billing Information.
  4. Under the Payment Method for Selling Tickets section:
    1. Select the payment platform your Hub will use to process transactions and click Link under the Stripe or PayPal column.
    2. Follow the steps to link a Stripe or PayPal account to your Zoom Events Hub.
  5. Under the Your Billing Address section, enter your billing address.
  6. Click Save.