Getting started as a Zoom Events host

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Zoom Events is a versatile platform that allows you to create a variety of engaging virtual experiences for attendees will love. You can manage your own branded event hub, track ticketing and registration, control user access from one dashboard, and allow networking during your Zoom Events.

Zoom Events hosts can easily create and host multi-session conference events, whether internal or external events. This platform is useful for businesses, organizations, and enterprises—both large and small—to reach out and engage with their attendees.

This article covers:

Prerequisites for Zoom Events hosts

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to get started with the Organizer Mode and Attendee Mode

As a host, you can switch between Organizer Mode and Attendee Mode.

Note: Only users with a Zoom Events license can switch to Organizer Mode.

Organizer Mode

The Organizer Mode provides an easy-to-understand site to help you create events with features and functionalities specific to your experience as a host. When you sign in to Zoom Events, you will always land on the Manage page.

Attendee Mode

As a host, you can switch to Attendee Mode to use an attendee-specific Zoom Events site and experience Zoom Events from the attendee perspective. This mode provides an organized event browsing experience for attendees. Additionally, users who do not have a Zoom Events license will be automatically set with Attendee Mode and cannot switch to Organizer Mode.

After you switch to Attendee Mode, you will be directed to the landing hub, if specified by the hub owner, or on the Tickets page, if no landing hub is specified.

  • In the top header, you only have the Favorites, Tickets, and Hubs options.
    • Favorites: This will take you to the Favorites tab on the Tickets page, where your favorite events are displayed.
    • Tickets: This page displays all your tickets, which are organized into Upcoming, Past, Orders, and Favorites tabs.
      • Upcoming: Displays the upcoming events that you registered for.
      • Past: Displays the past events that you registered for.
      • Orders: Displays all your orders.
        • The following order information is displayed:
          • Event Name
          • Tickets: Displays the number of registered tickets.
          • Total Paid: Displays how much you paid for your ticket.
          • Order Time: Displays the date/time that you purchased the ticket.
          • If you canceled your order, the Order Canceled status will be displayed.
        • You can filter your orders. Click the All Orders dropdown menu, then choose to filter your orders by All Orders or Order Refunds.
        • To the right of an order, click the ellipses more-button__1_.png then click the following actions:
          • View Details: Displays all the event ticket details.
          • Cancel Order: You can cancel your order within the cancellation period allowed by the host. In the verification dialog box, click Yes, Cancel Order to confirm.
            Note: This action cannot be undone.
      • Favorites: Displays your favorite events.
    • Hubs: This will display a list of hubs to browse through. Click any hub to explore their events.
  • In the top right corner of the screen, click your profile picture to do the following actions:

How to get started with billing and payments

Add a payments account to your Zoom Events hub

For more information, visit the Support article on how to add payments.

Link a PayPal Business account to your Zoom Events hub

For more information, visit the Support article on how to link a PayPal Business account to your Zoom Events Hub.

Link a Stripe account to your Zoom Events hub

For more information, visit the Support article on how to link a Stripe account to your Zoom Events Hub.

What is a sold-to address?

For more information, visit the Support article for a sold-to address.

Zoom Events GST and VAT

For more information, visit the Support article for Zoom Events GST and VAT.

How to get started with hosting Zoom Events

Manage Host Profile

For more information, please visit the Support article on how to manage your Host Profile.

Create a Zoom Events hub

For more information, please visit the Support article on how to create a Zoom Events Hub.

Create a Zoom Events conference

For more information, please visit the Support article on how to create a Zoom Events conference.

Create an event for a Zoom Events hub

For more information, please visit the Support article on how to create an event for a Zoom Events Hub.

Manage Zoom Events expo

For more information, please visit the Support article on how to create and manage a Zoom Events expo.

Convert a Zoom meeting/webinar to a Zoom Events

For more information, please visit the Support article on how to convert a Zoom meeting/webinar to a Zoom Events.

Manage Zoom Events session and event types

You can create (and convert) Webinar and Meeting Zoom Events and sessions as a host.

For more information, please visit the Support article on how to manage Zoom Events session and event types.

Use Webinar Reactions

Webinar Reactions allow presenters to get real-time feedback from attendees and other panelists, without interrupting their presentation or distracting from it. These reactions appear in the bottom right corner of the video or shared content window and fade away after a few seconds.

Additionally, all participants can control their personal views of reactions without affecting other participants’ views of reactions.

Note: This feature requires version 5.9.6 or higher to send and see reactions.

Enable Webinar Reactions

Account owners or admins must enable Webinar Reactions in the Zoom web portal before hosts can use this feature for their webinar events/sessions. They can enable this feature at the account, group, or user level.

Hosts (and co-hosts with editing permissions) can enable or disable reactions during a webinar session.

Select reaction emojis

You can select from the following emojis to send as a reaction:

  • After you join a webinar event/session, on the toolbar, click the Reactions button, then click one of the following emojis:
    • Clapping Hands
    • Thumbs Up
    • Heart
    • Tears of Joy
    • Open Mouth
    • Party Popper (Tada, Celebration)

The reaction will appear to float up from the bottom right corner of the video window.

Host private Zoom Events

For more information, please visit the Support article on how to host a private Zoom Event.

Edit events for Zoom Events

For more information, please visit the Support article on how to edit all events for Zoom Events.

For more information, please visit the Support article on how to edit a conference event and view its change history.

Manage My Events

For more information, please visit the Support article on how to manage all your created host events from the My Events page.

Start events

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click My Events.
  4. Click the Upcoming tab.
  5. To the right of the event you want to start, click Start or Join Lobby.
    1. After you click Join Lobby, click the Sessions tab.
    2. Find the session you want to start, then click Start.

Manage and view Zoom Events recordings for hosts

For more information, please visit the Support article on how to manage and view Zoom Events recordings for hosts.

Manage a Zoom Events hub

For more information, please visit the Support article on how to manage a hub.

Send an event-wide message to all registrants of a Zoom Event

For more information, please visit the Support article on how to send an event-wide message to all registrants of a Zoom Event.

Use registration management

Zoom Events registrant management provides a single location for the event organizer to easily manage their registrants and event registration, helping them create successful events.

For more information, please visit the Support article on how to use Zoom Events registration management.

Manage the Host Analytics Dashboard

For more information, please visit the Support article on how to manage the Host Analytics Dashboard for conference events.

Cancel and refund a Zoom Events

Hosts can cancel a live event from the Events page, resulting in sessions ending immediately and the canceled event being removed from the web portal.

Additionally, attendees will see a message that the event was canceled followed by an email notification that informs them the event has been canceled and they will receive a full refund if the canceled event was a paid event.

For more information, please visit the Support article on how to cancel and refund a Zoom Event.

Set Zoom Events cancellation policies

For more information, please visit the Support article on how to set Zoom Events cancellation policies.

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