Getting started as a Zoom Events host

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Zoom Events is a versatile platform that allows you to create a variety of engaging virtual experiences for attendees will love. You can manage your own branded event hub, track ticketing and registration, control user access from one dashboard, and allow networking during your Zoom Events.

Zoom Events hosts can easily create and host multi-session conference events, whether internal or external events. This platform is useful for businesses, organizations, and enterprises—both large and small—to reach out and engage with their attendees.

This article covers:

Prerequisites for Zoom Events hosts

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to get started with the Organizer Mode and Attendee Mode

As a host, you can switch between Organizer Mode and Attendee Mode.

Note: Only users with a Zoom Events license can switch to Organizer Mode.

Organizer Mode

The Organizer Mode provides an easy-to-understand site to help you create events with features and functionalities specific to your experience as a host. When you sign in to Zoom Events, you will always land on the Manage page.

Attendee Mode

As a host, you can switch to Attendee Mode to use an attendee-specific Zoom Events site and experience Zoom Events from the attendee perspective. This mode provides an organized event browsing experience for attendees. Additionally, users who do not have a Zoom Events license will be automatically set with Attendee Mode and cannot switch to Organizer Mode.

After you switch to Attendee Mode, you will be directed to the landing hub, if specified by the hub owner, or on the Tickets page, if no landing hub is specified.

  • In the top header, you only have the Favorites, Tickets, and Hubs options.
    • Favorites: This will take you to the Favorites tab on the Tickets page, where your favorite events are displayed.
    • Tickets: This page displays all your tickets, which are organized into Upcoming, Past, Orders, and Favorites tabs.
      • Upcoming: Displays the upcoming events that you registered for.
      • Past: Displays the past events that you registered for.
      • Orders: Displays all your orders.
        • The following order information is displayed:
          • Event Name
          • Tickets: Displays the number of registered tickets.
          • Total Paid: Displays how much you paid for your ticket.
          • Order Time: Displays the date/time that you purchased the ticket.
          • If you canceled your order, the Order Canceled status will be displayed.
        • You can filter your orders. Click the All Orders dropdown menu, then choose to filter your orders by All Orders or Order Refunds.
        • To the right of an order, click the ellipses more-button__1_.png then click the following actions:
          • View Details: Displays all the event ticket details.
          • Cancel Order: You can cancel your order within the cancellation period allowed by the host. In the verification dialog box, click Yes, Cancel Order to confirm.
            Note: This action cannot be undone.
      • Favorites: Displays your favorite events.
    • Hubs: This will display a list of hubs to browse through. Click any hub to explore their events.
  • In the top right corner of the screen, click your profile picture to do the following actions:

How to get started with billing and payments

Add a payments account to your Zoom Events hub

Hosts can publish paid events only if their hub has a payments account added to it. If a payments account is not added, then hosts can only publish free events. 

For more information, visit the Support article on how to add payments.

Link a PayPal Business account to your Zoom Events hub

Link a PayPal Business account to accept payments online.

For more information, visit the Support article on how to link a PayPal Business account to your Zoom Events Hub.

Link a Stripe account to your Zoom Events hub

Link a Stripe account to accept payments online.

For more information, visit the Support article on how to link a Stripe account to your Zoom Events Hub.

How to get started with hosting Zoom Events

Manage Host Profile

Hosts can edit their host profile to include the information—host's profile picture, contact information, host media, and links to the host's social network links—they want to make available on their public host profile page.

For more information, please visit the Support article on how to manage your Host Profile.

Create a Zoom Events hub

A hub is a collection of all the events that have been created by a group of hosts, and are ideal for separating events related to a specific subject. As a Zoom Events license holder, you can create hubs.

For more information, please visit the Support article on how to create a Zoom Events Hub.

Create a Zoom Events conference

The conference format allows for multi-day events scheduled with multiple meeting or webinar sessions that can run concurrently. Attendees will have access to an enhanced lobby with chat capabilities, sponsor networking, and booths.

For more information, please visit the Support article on how to create a Zoom Events conference.

Create an event for a Zoom Events hub

The event format is a single-day event where meetings or webinars are scheduled to run linearly.

For more information, please visit the Support article on how to create an event for a Zoom Events Hub.

Start events

Hosts must have a Zoom Events license to start an event.

Note: If the host's Zoom Events license is expired, revoked, or reassigned, they will lose their host privileges, such as starting an event. Hosts will have a 48-hour grace period to have a Zoom Events license assigned to them.

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click My Events.
  4. Click the Upcoming tab.
  5. To the right of the event you want to start, click Start (for recurring series events) or Join Lobby (for multiple sessions or single-session events).
    1. After you click Join Lobby, click the Sessions tab.
    2. Find the session you want to start, then click Start.

Use Webinar Reactions

Webinar Reactions allow presenters to get real-time feedback from attendees and other panelists, without interrupting their presentation or distracting from it. These reactions appear in the bottom right corner of the video or shared content window and fade away after a few seconds.

Additionally, all participants can control their personal views of reactions without affecting other participants’ views of reactions.

Note: This feature requires version 5.9.6 or higher to send and see reactions.

Enable Webinar Reactions

Account owners or admins must enable Webinar Reactions in the Zoom web portal before hosts can use this feature for their webinar events/sessions. They can enable this feature at the account, group, or user level.

Hosts (and co-hosts with editing permissions) can enable or disable reactions during a webinar session.

Select reaction emojis

You can select from the following emojis to send as a reaction:

  • After you join a webinar event/session, on the toolbar, click the Reactions button, then click one of the following emojis:
    • Clapping Hands
    • Thumbs Up
    • Heart
    • Tears of Joy
    • Open Mouth
    • Party Popper (Tada, Celebration)

The reaction will appear to float up from the bottom right corner of the video window.

Use registration management

Zoom Events registrant management provides a single location for the event organizer to easily manage their registrants and event registration, helping them create successful events.

For more information, please visit the Support article on how to use Zoom Events registration management.

Cancel and refund a Zoom Events

Hosts can cancel a live event from the Events page, resulting in sessions ending immediately and the canceled event being removed from the web portal.

Additionally, attendees will see a message that the event was canceled followed by an email notification that informs them the event has been canceled and they will receive a full refund if the canceled event was a paid event.

For more information, please visit the Support article on how to cancel and refund a Zoom Event.

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