Getting started as a Zoom Events attendee

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Zoom Events is an immersive platform where consumers can enjoy new interactive and engaging virtual experiences from creators of all sizes: from large media organizations to creative individual hosts.

This article covers:

Prerequisites for Zoom Events attendees

  • Zoom desktop client:
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Basic user

Note: For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.

How to navigate Zoom Events

Zoom Events provides an organized event browsing experience for attendees.

Sign in to Zoom Events

After you sign in to Zoom Events, you will be directed to the landing hub or Tickets page:

When a landing hub is specified

When a host specifies their landing hub, you will be directed to the landing hub. You can browse and explore the landing hub's event listings. The landing hub is the page that you will first see when you sign in to Zoom Events.

When you click Hubs in the top navigation or view the hubs that you're following in the left navigation menu, the landing hub will be listed first, followed by your default hub.

When a landing hub is not specified

When no landing hub is specified, you will be directed to the Tickets page when you first sign in to Zoom Events.

Attendee controls

In the top header, you only have the Favorites, Tickets, and Hubs options.

  • Favorites: This will take you to the Favorites tab on the Tickets page, where your favorite events are displayed.
  • Tickets: This page displays all your tickets, which are organized into Upcoming, Past, Orders, and Favorites tabs.
    • Upcoming: Displays the upcoming events that you registered for.
    • Past: Displays the past events that you registered for.
    • Orders: Displays all your orders.
      • The following order information is displayed:
        • Event Name
        • Tickets: Displays the number of registered tickets.
        • Total Paid: Displays how much you paid for your ticket.
        • Order Time: Displays the date/time that you purchased the ticket.
        • If you canceled your order, the Order Canceled status will be displayed.
      • You can filter your orders. Click the All Orders dropdown menu, then choose to filter your orders by All Orders or Order Refunds.
      • To the right of an order, click the ellipses more-button__1_.png then click the following actions:
        • View Details: Displays all the event ticket details.
        • Cancel Order: You can cancel your order within the cancellation period allowed by the host. In the verification dialog box, click Yes, Cancel Order to confirm.
          Note: This action cannot be undone.
    • Favorites: Displays your favorite events.
  • Hubs: For external attendees (who do not belong to an organization), this tab will display a list of public hubs that you follow. For internal attendees (who belong to an organization), this tab will display a list of hubs to browse through and the hubs that you follow. Click any hub to explore their events.
    Notes:
    • The Hubs tab is visible to external attendees if they follow a public hub. External attendees can only access and follow public hubs; they must have the public hub link to view the hub.
    • External attendees will only have the Favorites and Tickets tabs in their top navigation menu. They either need to copy/paste the public hub link into their browser to access a public hub. Once they start following a public hub, the Hubs tab will be visible in their top navigation menu.
    • Internal hubs will not allow access for external attendees.
    • The Hubs tab will not display if you do not follow any hubs or if the hub is hidden.

Profile picture

When you click your profile picture, you can do the following actions:

How to access a hub’s public profile page

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. View the hub's public profile page information.
  4. Access the Events and Recordings tabs.
    • Events: The Events tab has two tabs that organize the hub's events: Upcoming Events and Past Events. You can register for the hub's upcoming events and view details of both upcoming and past events.
    • Recordings: View the hub's event recordings.

A hub's public profile page will display the following information:

  • Hub name
  • Hub avatar photo
  • Hub contact email
  • Hub category
  • Hub tags
  • Hub description
  • Hub logo
  • Hub masthead
  • Hub video
  • Hub social media accounts

Follow a hub

  1. Sign in to Zoom Events.
  2. At the top right corner of the page, click Hubs.
  3. Find and click the hub that you want to follow.
  4. On the hub's public profile page, click Follow.
    You will receive an email, notifying you that you're now following that hub.

Access a hub's on-demand recordings without signing in

If you are not signed in to your Zoom Events account, you are required to accept Zoom’s Terms of Service to access and view the on-demand recording library.

Note: To view these recordings, you must have permission to view the hub profile.

How to view the event profile (event details page)

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. In the hub, click the Events tab.
  4. Click the Upcoming Events or Past Events tab.
  5. Find the event you want to view and click it.
    The event profile (event details page) will appear.

The event profile displays information about the event, the host, and the event agenda. You can also register for an upcoming event, view your ticket, or join an event lobby from this page.

View the event profile

On the event details page (also known as the event profile), you can view the following information for events:

  • Event name
  • Event description
  • Event dates and times
  • Event organizer name
  • Event fundraiser
  • Share button
  • Favorite button
  • Event category and tag
  • Link to a list of available countries and regions
  • Notice(s) that the event will be recorded or livestreamed
  • Report button

Event profiles have 4 tabs: Sessions, Speakers, Sponsors, and Attendees.

  • Sessions tab: View information about upcoming sessions. At a glance, you can view the sessions' dates, times, and session titles. Click any session to open a right panel with more details. In the right panel, you can view the session image, tracks, speakers, live interpretation languages, and session description.
    Note: When a session has assigned language interpreters, the session information card displays a Live Interpreters label and the supported languages.
    • The Featured Sessions section displays the featured session of the event.
    • Click the Search Sessions search box to look up different sessions. You can also filter your results by clicking the Filter button, then choosing to filter by Tracks, Audiences, Products, and Levels (if applicable).
    • Under the Search Sessions search box, all event sessions will be displayed.
  • Speakers tab: View information about the event's speakers. At a glance, you can view the speakers' and their session titles. Click any speaker to open a right panel with more details. In the right panel, you can view the speaker's photo, title/position, company, social media links, biography, their session's image, and tracks.
    • The Featured Speakers section displays the featured speakers of the event.
    • Click the Search Speakers search box to look up different sessions. You can also filter your results by clicking the Filter button, then choosing to filter by Tracks, Audiences, Products, and Levels (if applicable).
    • Under the Search Speakers search box, all event speakers will be displayed.
  • Sponsors tab: View information about the event's sponsors. At a glance, you can view the sponsors' tiers, names, and biographies. Click any sponsor to open a right panel with more details. In the right panel, you can view the sponsor's photos, name, and biography; you can also view their sponsor representative, sponsor representative name, and image.
    Note: You can click View Sponsor Privacy Policies to view a list of all event sponsors and the sponsors' privacy policies.
  • Attendees tab: View other attendees who are participating in the event. At a glance, you can view the attendees' profile cards and information that they choose to display. You can also network and connect with attendees by chatting with them, adding them, or viewing their networking profile.
    Note: This tab only appears if the event organizer chooses to enable networking for their event.
    • Search for attendees by using the search box. You can filter your search by the ConnectionsCompanyPositionIndustry, or Location dropdown filters.

How to use payment methods

Add a payment card in your account's billing section

To add a payment card to your account:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture.
  3. Click Attendee Payments & Billing.
  4. Under Payment Method Management, click + Add Credit/Debit Card.
  5. Enter the Card Holder Name and Card Information.
  6. Click Save.
  7. Under Billing Address, enter the billing address associated with the card.
  8. Click Save.

Link a PayPal account

To add a PayPal account to your account:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture.
  3. Click Attendee Payments & Billing.
  4. Under Payment Method Management, click + Link PayPal Account.
    You will be redirected to PayPal's site.
  5. Follow the prompts and enter the required information to link your PayPal account to your Zoom Events account.
    After you link a PayPal account, you will return to your Zoom Events account's billing page.

For more information, please visit the support article on managing payment methods.

How to register for Zoom Events

Attendees can register for paid and free Zoom Events. Before you can register for a paid event, you must enter your payment method to complete the registration process and sold-to address. The available payment methods you will see depend on what forms of payment the host accepts.
Note: Zoom Event attendees can only register a ticket for themselves.

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs.
  3. Click a hub to see the events available in that hub only.
  4. Click the Events tab.
  5. Under All Events, click the Upcoming Events tab.
  6. Find and click the event you want to register for.
  7. Complete the registration process.

For details, please visit this support article on how to register for Zoom Events.

Receive an email reminder for paid event availability

For events that are scheduled at a later date, availability for paid ticket registration will follow the event hub's payment provider requirements. You can view a paid event's registration open date and choose to receive an email reminder to return to the paid event details page to complete registration once it’s available.

For details, please visit this support article on paid event availability.

Complete pre-registration

If you have been pre-registered for an event by that event's host, your registration process will be expedited and you will not have to go through the standard registration process for an event.

For details, please visit the support article on how to complete pre-registration for Zoom Events.

How to join an event

To join an event, users must log in to the Zoom desktop client using the same email account used at their Zoom Events registration/ticket purchase.

There are multiple ways you can join an event:

For more details, please visit the support article on how to join a Zoom Event.

How to get started with the lobby

The lobby is the starting point of a multiple session or single session event.

You can now bookmark upcoming sessions, build an itinerary, view speaker information, attend Expo, and learn more about sponsors. You can also watch livestreamed sessions and chat with other event participants.

For more information, please visit the support article on how to get started with the Zoom Events lobby.

How to use Webinar Reactions

Webinar Reactions allow presenters to get real-time feedback from attendees and other panelists, without interrupting their presentation or distracting from it. These reactions appear in the bottom right corner of the video or shared content window and fade away after a few seconds.

Additionally, all participants can control their personal views of reactions without affecting other participants’ views of reactions.

Notes:

  • This feature requires version 5.9.6 or higher to send and see reactions.
  • The Webinar Reactions setting must be enabled in the Zoom web portal before hosts and attendees can use this feature for their webinar events/sessions.

Select reaction emojis

You can select from the following emojis to send as a reaction:

  • After you join a webinar event/session, on the toolbar, click the Reactions reactions-button.png button, then click one of the following emojis:
    • Clapping Hands 👏
    • Thumbs Up 👍
    • Heart ❤️
    • Tears of Joy 😂
    • Open Mouth 😮
    • Party Popper (Tada, Celebration) 🎉

The reaction will appear to float up from the bottom right corner of the video window.

How to favorite an event

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs.
  3. Find and click the hub that has the event you want to favorite.
  4. Find the event you want to favorite, then click the Favorite button on the event card.

To see the list of events you have favorited, click Favorites in the top-right corner.

How to share an event

  1. Sign in to Zoom Events.
  2. In the top right corner of the page, click Hubs.
  3. Find and click the hub that has the event you want to share.
  4. Click the event you want to share.
    The event’s details page will appear.
  5. Click the Share share-button.png button in the event's details page.
  6. Choose to share your event through the following options:
    • Email: Click the email icon ✉︎.
      Compose your email, then send to share.
    • Social media: Select which social media icon you want to share the event on: Facebook, Messenger, Twitter, or LinkedIn.
    • Share Event Link: Copy and paste the event link to share.

How to gift an event ticket

You can purchase a ticket to an event and gift the ticket—or transfer the ticket—to someone else.

To gift a paid event:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the event that you want to gift, then click the Gift button.
    A pop-up window will appear.
  4. In the pop-up window, enter the email address of the person you want to gift the ticket ownership to.
  5. (Optional) Enter a message about why you're gifting them this ticket.
  6. Click the Gift to Friend button.

Opt in to share contact information

When a ticket is gifted, the gift recipient will have an option to opt-in their contact info.

Opt in through Tickets tab

To opt in through the Tickets tab:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the gifted ticket that you received.
  4. (Optional) Select the following check box: I agree that Zoom may share my contact information with the Host to contact me for news, events and for other marketing purposes.
    You can also click View Order, then select this check box in the ticket details.

Opt in through ticket details

To opt in through ticket details:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the gifted ticket that you received, then click View Order.
  4. (Optional) Select the following check box: I agree that Zoom may share my contact information with the Host to contact me for news, events and for other marketing purposes.

How to contact the host

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. In the list of your registered events, find the event with the host you want to contact.
  4. Click View Order.
  5. On the left side, click Contact Host.
  6. Compose your email, then send it to the host.

How to watch video recordings of past sessions

Event hosts may record and make recordings available if they include complimentary access to their event's cloud recording with registration; video recordings can be watched in full screen.

If registration for an event remains open after the event is over, you will be able to register for the event, giving you access to watch the event's recordings.

Note: Recurring series events' recordings are only available for 7 days after the event. Multiple sessions and single session event recordings (with given access) are available for as long as the lobby is open.

Watch recordings of past sessions

When you register for an event, you will be able to view the event's recording from the following locations:

  • Your event ticket (that will include the recording link) from the Tickets page
  • Event details page
  • Event lobby

Watch recordings from the lobby

  1. Access an event's lobby.
  2. Click the Itinerary tab.
  3. Click the session you want to watch.
  4. In the session, click the Watch link.

Watch recording highlights

Yellow highlights in the recording's progress bar signify the highlight sections of the recording. These highlighted video sections are synchronized and automatically scroll with their respective texts—also highlight in yellow—in the audio transcription.

You can watch the entire recording or watch the recording highlights only.

Use audio transcriptions

Note: Audio transcripts are currently available only when recordings—when listed on the hub's profile page—are watched on the hub or in the event lobby.

Audio transcription—if enabled by the host at the time of the recording—will be available in the recording.

Note: Audio transcriptions only supports English.

To search for a word or words in the transcript, type the word(s) you are searching for in the Search... box at the top of the audio transaction box; all matching terms in the transcript will be highlighted.

You can also do the following actions after you have searched for a word:

  • (Optional) Hit Enter or Return (depending on your keyboard) to jump to the first matching term; the recording will skip to where the first matching term is and resume playback from there.
  • (Optional) Scroll through the transcript to see where the matching terms are located.
    • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

How to cancel your registration

For free events, you can cancel your ticket any time before the start of the event.

For paid events that allow ticket cancellations, you can get a full refund if you cancel your ticket at least 1 hour before the event. If you cancel your registration outside of the cancellation period, it is the host's decision whether to approve your refund request or not.

For details, please visit the support article on how to cancel your ticket.

How to report unwelcomed behavior

Report an event

If you are in a situation that you want to escalate, you can report it to the event host team:

  1. Sign in to Zoom Events.
  2. Find the event that you want to report, then join the event lobby.
  3. Scroll to the bottom of the page.
  4. Click the Report link.
  5. Enter the situation’s details.
  6. Click Submit.

Report a recording

If you watch a recording that you want to escalate, you can report it to the event organizer or Zoom's Trust and Safety team:

  1. Sign in to Zoom Events.
  2. Watch a recording.
  3. Under the recording, click Report Recording.
  4. Under Timestamp of Issue, enter the time of when the material you want to report occurs in the hrmin, and sec fields.
  5. (Optional) Click Add to add another timestamp.
  6. (Optional) Select Include screenshot to include a screenshot.
  7. Use the What happened? dropdown menu to select the reason you are reporting the recording.
  8. Under Who do you want to report this incident to?, select one or both of the recipients:
    • Event Organizer: The incident will be reported to the event organizer.
    • Zoom: The incident will be reported to Zoom's Trust and Safety team.
  9. Click Submit Report.

If the Trust and Safety team decides to take down the recording, the recording will no longer be available for viewing.

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