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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Managing payment methods for OnZoom Attendees Follow

You can pay for OnZoom events with a credit/debit card or PayPal Express Checkout. Available payment options will depend on what forms of payment the Host accepts. Depending on which payment methods the Host has enabled, you will see one or both of these accepted payment methods during checkout:

  • Credit/debit card payment
  • PayPal Express checkout

This article covers:

Prerequisites for managing OnZoom payment methods

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher

How to purchase a ticket for the first time

The first time you make a payment for a paid ticket, you will need to enter your sold-to address.

  1. Sign in to OnZoom.
  2. Click the paid event you want to register for.
  3. Click Register.
  4. Use the plus + or minus - button to select how many tickets you want.
  5. Click Continue.
  6. Under Email Address, enter the email address(es) of the ticket recipient(s).
  7. Click Continue.
  8. Enter your address.
    Note: If you have saved your address to your profile already, your address will be displayed.
  9. Click Continue.
  10. Under PAYMENT METHOD, select if you will pay with a payment card or PayPal, then enter the required information to complete your ticket purchase.
    The available payment methods will depend on what forms of payment the Host accepts:

How to purchase tickets after the first-time purchase

If you saved a payment method to your OnZoom account during the checkout process when you purchased a ticket the first time or if you manually added a card to your OnZoom account, the process to buy a ticket will be more streamlined and convenient.

  1. Sign in to OnZoom.
  2. Click the paid event you want to register for.
  3. Click Register.
  4. Use the plus + or minus - button to select how many tickets you want.
  5. Click Continue.
  6. Under Email Address, enter the email address(es) of the ticket recipient(s).
  7. Click Continue.
  8. Verify that the listed address is correct.
  9. Click Continue.
  10. If you have previously saved a payment card and/or a PayPal account to your OnZoom account, you can select the saved payment method you want to pay with. The available payment methods will depend on what forms of payment the Host accepts.

How to add payment methods to your OnZoom account

Adding and/or saving payment methods to your account helps to make the checkout process go faster and convenient.

You can save up to two payment cards to your account.

Payment cards can be added:

  • During the checkout process
  • By going to your account's billing section

Save a payment card during the checkout process

During the checkout process of buying tickets, you have the option to Save this payment method for future use. When you select this option, the payment method being used at checkout will be saved to your OnZoom account.

Add a payment card in your account's billing section

To add a payment card to your account:

  1. Sign in to OnZoom.
  2. In the top-right corner, click your profile picture.
  3. Click Billing.
  4. Click + Add Credit/Debit Card.
  5. Enter the Card Holder Name and Card Information.
  6. Click Save.
  7. Under Billing Address, enter the billing address associated with the card.
  8. Click Save.

Link a PayPal account

To add a PayPal account to your account:

  1. Sign in to OnZoom.
  2. In the top-right corner, click your profile picture.
  3. Click Billing.
  4. Click + Link PayPal Account.
    You will be redirected to PayPal's website.
  5. Follow the prompts and enter the required information to link your PayPal account to your OnZoom account.

After you link a PayPal account, you will return to your OnZoom account's billing page.

How to manage payment methods

Remove a saved card

To remove a saved card from your account:

  1. Sign in to OnZoom.
  2. In the top-right corner, click your profile picture.
  3. Click Billing.
  4. In the top-right corner of the card you want to delete, click the ellipses more-button__1_.png.
  5. Click Remove Card.

Unlink a PayPal account

To unlink a PayPal account:

  1. Sign in to OnZoom.
  2. In the top-right corner, click your profile picture.
  3. Click Billing.
  4. In the top-right corner of the card you want to delete, click the ellipses more-button__1_.png.
  5. Click Remove PayPal Account.