The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Linking a PayPal Business account to your Zoom Events Hub Follow

PayPal is a simple and powerful way to accept payments online for Zoom Events. You can also link a Stripe account as an alternative online payment platform.

This article covers:

Prerequisites for linking a PayPal Business account to your Zoom Events Hub

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account

Criteria to link a PayPal Business account to your Zoom Events Hub

To successfully link a PayPal Business account to your Zoom Events Hub, you will need to:

  • Link a previously created and approved PayPal Business account, or
  • Create a new PayPal Business account and link to it

When creating a new PayPal Business account, you will need to do the following to link your new account successfully, otherwise you will be taken back to Zoom Events without your accounts linked:

  • Link your bank account, and
  • Confirm your PayPal account's email address
    Note: This email is sent from PayPal and can take up to 4 hours to arrive in your inbox.

How to link a PayPal Business account to your Zoom Events Hub

You can create a new PayPal Business account and link it to your Zoom Events Hub if your Zoom Events Hub:

  • Is not already linked to a PayPal Business account
  • Does not have pending charges to resolve

To link a PayPal Business account to your Zoom Events Hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. On the left side of the page and under the Hub you want to add a PayPal account to, click Billing Information.
  4. Use the drop-down menu to select the country the financial account to be used to receive your hosting income is opened in, then click Save.
    Note: This occurs typically for a new Hub, and only after you click Billing Information for the first time.
  5. To the right of the PayPal logo, click Link.
  6. Enter your email address, then click Next.
  7. Enter your billing address information, then click Continue.
    Note: You can skip this section, but if you do not add a billing address to your PayPal Business account, you will not be able to create paid events.
  8. Click Create Event.

You will receive an email once your PayPal Business account is successfully linked to your Zoom Events Hub.

Zoom Events events scheduling limitations with PayPal

When you create an event and PayPal is the online payment platform linked to your Zoom Events Hub, you will be able to publish a paid event up to 29 days before it is scheduled to start a PayPal Business account dashboard.

However, if your Zoom Events Hub is linked to both a PayPal Business and Stripe account, you will be able to publish a paid event up to 89 days before it is scheduled to start.

Billing management

Update billing information

To update your account's billing information:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under Your Address, complete the required information.
    Note: It is not required to provide a billing address, but you cannot create paid events without one on file.
  5. Click Save.

PayPal Business account dashboard

The PayPal Business account dashboard is where you go to operate and configure your PayPal Business account account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.

Approve or reject refunds

Refund requests made within 14 days after an event's end date can be approved or rejected from within Zoom Events.

For refund requests that are made 15 days or after an event's end date, you will need to sign in to your PayPal Business account to approve or reject the refund request.

Chargebacks

PayPal deducts a $15.00 dispute fee per transaction for users in the United States. The High Volume Dispute Fee will be charged when certain criteria are met.

Reports

Reports can be viewed as a summary report from the dashboard, or downloaded as a CSV file to see itemized transaction data.

Sales taxes, GST, VAT

Taxes vary by region; it is recommended to check with a qualified accountant to see if any taxes should be included in your charges.

If tax needs to be collected, the amount to be collected will be displayed to the purchaser at checkout. Zoom Events will collect and remit the tax on your behalf.

Note: You can view transaction details by going to your PayPal dashboard. The transaction fees are a combination of Stripe processing fees and the Partner fee (tax collected during the transaction that Zoom will remit on your behalf).

PayPal payout schedule

The normal payout times for Zoom Events events are:

  • Event: Receive payment 3-21 days after the event ended.
  • Series: Receive payment 3-21 days after the first event in the series ended.

Note: Holds with new merchant accounts can take place for multiple reasons, and PayPal may hold the money in the Host's pending balance for up to 21 days. Contact PayPal if funds are delayed, and they can instruct you on how to speed up delivery.

PayPal fees

PayPal charges a processing fee for each successful charge; the charge can differ between countries.

Accepted payment methods

Customers pay with their PayPal account (Express Checkout) or with credit/debit card through PayPal (Guest Checkout)

Fees for US business accounts

3.49% + $0.49 per transaction*

*Fees subject to change if Host reaches volume to directly negotiate fees. See complete pricing+fees.

Dynamic Micropayments

PayPal can automatically route your payment for a power total transaction cost if you qualify for Dynamic Micropayments
See complete description of the service

If you have any questions, get in touch with a Business Support Agent at 888-221-1161, or log into your PayPal account and click Contact Us, then choose chat.

Processing time

Payout Schedule Documentation

Holds with new merchant accounts can take place for multiple reasons.When some sellers receive payments, PayPal may hold the money in their pending balance for up to 21 days.

PayPal's risk engine can place holds (especially on new accounts that have zero processing history) if PayPal does not have everything with the business account confirmed or is asking the business to provide more info regarding what they are selling.

Number of days-in-advance event can be scheduled to start A paid event can be published up to 29 days before its scheduled start date.
Customer support FAQ

New PayPal Customer Host Onboarding Support: velocitypartners@paypal.com or via phone at 855-456-1330

Any merchant that has already processed a payment will need to contact PayPal’s general support.

Help Center: https://www.paypal.com/us/smarthelp/home

Contact Support: https://www.paypal.com/us/smarthelp/contact-us

Phone: 6:00AM PT to 6:00PM PT Monday-Sunday

How to unlink a PayPal Business account from your Zoom Events Hub

You can unlink your PayPal Business account in your Zoom Events Hub if your account does not have an active:

  • Published event with sales of paid tickets
  • Paid event
  • Pending transaction

All three conditions must be met to unlink your PayPal Business account from your Zoom Events Hub.

Note: When unlinking, it is recommend that your PayPal account is unlinked from within the Zoom Events platform only. If you unlink your Zoom Events Hub directly from your PayPal account in PayPal:

  • You will no longer be able to sell tickets via the Zoom Events platform through PayPal.
  • There will be a delay of up to 1 day to reconnect/link to the Zoom Events platform.

To unlink a PayPal Business account from your Zoom Events Hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under the email registered to your PayPal Business Account, click Unlink.
    Note: Clicking Unlink will redirect you to PayPal's website. Follow the prompts to unlink your PayPal Business account.