The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Linking a Stripe account to your Zoom Events Hub Follow

Stripe is a simple and powerful way to accept online payments for Zoom Events events. You can also link a PayPal Business account as an alternative online payment platform.

This article covers:

Prerequisites for linking a Stripe account to your Zoom Events Hub

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Pro, Business, Enterprise, or Education account
  • Owner or Admin of Zoom account

How to link a Stripe account to your Zoom Events Hub

Note: Multiple Zoom Events Hubs can be linked to a single Stripe account.

We recommend that the Stripe account created for and linked to your Zoom Events Hub is only used for Zoom Events because your account will not be compatible with other marketplace platforms.

To link a Stripe account to your Zoom Events Hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. On the left side of the page and under the Hub you want to add a Stripe account to, click Billing Information.
  4. Use the drop-down menu to select the country the financial account to be used to receive your hosting income is opened in, then click Save.
  5. To the right of the Stripe logo, click Create and Link; you will be redirected to the Stripe onboarding process.
  6. Enter your email address.
  7. Click Next.
  8. Click Create Event.

You will receive an email once your Stripe account is successfully linked to your Zoom Events Hub.

Results when linking Stripe to Zoom Events

After attempting to link your Stripe account to your Zoom Events Hub, you will receive one of the following status results:

  • Complete: You can create paid Zoom Events events and receive payment from ticket sales.
  • Pending: Stripe is verifying your information, or you need to go to the Stripe dashboard to provide additional information. You will see the pending status when more time is needed to verify the information you provided, or when you need to provide more information:

Zoom Events events scheduling limitations with Stripe

When you create an event and Stripe is the online payment platform linked to your Zoom Events Hub, you will be able to publish a paid event up to 89 days before it is scheduled to start.

If your Zoom Events Hub is linked to both a Stripe and PayPal Business account, you will also be able to publish a paid event up to 89 days before it is scheduled to start.

Billing management

Update billing information

To update your account's billing information:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under Your Address, complete the required information.
    Note: It is not required to provide a billing address, but you will not be able to create paid events without one on file.
  5. Click Save.

Stripe Dashboard

The Stripe Dashboard is where you operate and configure your Stripe account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.

Note: We strongly recommend that Hosts process refunds from the Zoom Events Host dashboard. If a refund is processed from the Stripe dashboard, the Host will be responsible for refunding any taxes that were collected at checkout. Zoom Events, however, will collect and remit the sales tax on your behalf, and if there is a refund from the Zoom Events host dashboard, Zoom Events will make the refund to the customer.

Approve or reject refunds

Refund requests made within 14 days after an event's end date can be approved or rejected from within Zoom Events.

For refund requests that are made 15 days or after an event's end date, you will need to sign in to your Stripe account to approve or reject the refund request.

Chargebacks

Stripe deducts a $15.00 dispute fee per chargeback from your account balance.

Reports

Reports can be viewed as a summary report from the dashboard, or downloaded as a CSV file to see itemized transaction data.

Sales taxes, GST, VAT

Taxes vary by region. It is recommended to check with a qualified accountant to see if any taxes should be included in your charges.

If tax needs to be collected, the amount to be collected will be displayed to the purchaser at checkout. Zoom Events will collect and remit the tax on your behalf.

Note: You can view transaction details by going to your Stripe dashboard. The transaction fees are a combination of Stripe processing fees and the Partner fee (tax collected during the transaction that Zoom will remit on your behalf).

Stripe payout schedule

Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account. You can do a test charge of $1.00 to help with establishing your account earlier. Or, you can start to sell tickets 15 days in advance of your first event to help negate any extra holds on your first payment.

The standard payout schedule for Zoom Events are:

  • Event: Funds are generally deposited to your bank account 7-8 days after the event ends.
  • Series: Funds are generally deposited to your bank account 7-8 days after the event ends.

Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your back account within 1-2 business days.

Note: If you process refunds for an event that you have already been paid out for, your next corresponding event could be delayed beyond the general payout timeline mentioned above. If you don't receive your payout, please contact Zoom.

Stripe fees

Stripe charges a processing fee for each successful charge. The charge can differ between countries.

Accepted payment methods Customers pay with a credit/debit card
Fees for Host

2.9% + $0.30 per transaction*

Transaction fees are a combination of Stripe processing fees and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf).

*Fees subject to change if the Host reaches a volume to negotiate fees, and other cases. See complete pricing+fees.

Processing time

Payout Schedule Documentation

Zoom scheduled release dates of funds:

  • One-time event: Generally 7-8 days after event ended.
  • Event series: Generally 7-8 days after the first event in the series ended.

Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your back account within 1-2 business days.

Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier.

Number of days-in-advance event can be scheduled to start A paid event can be published up to 89 days before its scheduled start date.
Customer support FAQ

https://support.stripe.com/

How to unlink Stripe from your Zoom Events Hub

It is not recommended to unlink your Stripe account unless it is completely necessary. If you unlinkyour Stripe account and later decide to link a Stripe account back to your Zoom Events Hub, you will not be able to relink the Stripe account that was created and linked during the onboarding process. To link a Stripe account back to your Zoom Events Hub:

  • You will be required to go through the Stripe onboarding process again and in its entirety
  • You will be able to reuse the same email address and business information, but a new Stripe account will be created and linked.

If your Zoom Events Hub has not closed out all of the following activities, you will not be able to unlink your Stripe account:

  • Published events with sales of paid tickets
  • Paid events
  • Pending transactions
  • Pending payout for a completed event

To unlink a Stripe account from your Zoom Events Hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. On the left side of the page, click Billing Information.
  4. Under the email registered to your Stripe Account, click Unlink.
  5. Under Payment and Payout Method for Selling Tickets, click Unlink.

Note: If a Host closes their Stripe account from the Stripe dashboard and has an available balance or a pending payout for an event, the Host will not be able to access those funds and will need to contact Stripe to receive those funds.