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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Setting Zoom Events cancellation policies Follow

In the cancellation policy section of a Hub, you can set the default cancellation policy for your Zoom Events.

Note: The cancellation policy can be modified when creating an event as well.

Prerequisites

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Zoom Events license

How to set the event cancellation policy

  1. Sign in to Zoom Events.
  2. Click Manage.
  3. On the left side of the page, find the Hub you want to change the cancellation policy for, then click Cancellation Policy.
  4. Under the Single and Drop-in Ticket Cancellation Policy section, set your cancellation policy:
    • Select a refund policy that will be displayed on your event page
      • Attendees can cancel their series ticket for a full refund 1 hour before the start of the event
      • No ticket cancellations will be accepted, Attendee can request refund later
  5. Under the Series Ticket Cancellation Policy section, set your cancellation policy:
    • Select a refund policy that will be displayed on your event page:
      • Attendees can cancel their series ticket for a full refund 1 hour before the start of the series
      • No ticket cancellations will be accepted, Attendee can request refund later
  6. Click Save.