Setting Zoom Events cancellation policies

In the cancellation policy section of your hub, you can set the default cancellation policy for your Zoom Event.

Note: The cancellation policy can be modified when creating an event as well.

Prerequisites for setting Zoom Events cancellation policies

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to set the event cancellation policy 

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow  and select the hub you want to manage.
3. Under the hub you want to manage, click Settings, then click Billing.
4. Click the Cancellation tab.
5. Under the Single and Drop-in Ticket Cancellation Policy section, set your cancellation policy:
   • Select a refund policy that will be displayed on your event page:
     • Attendees can cancel their ticket/drop-in ticket for a full refund 1 hour before the start of the event
     • No ticket cancellations will be accepted, Attendee can request refund later
   • Partial Refund Policy:
     
     • Attendee can cancel or request refunds for some tickets of the total order
6. Under the Series Ticket Cancellation Policy section, set your cancellation policy:
   • Select a refund policy that will be displayed on your event page:
     • Attendees can cancel their series ticket for a full refund 1 hour before the start of the series
     • No ticket cancellations will be accepted, attendee can request refund later
   • Partial Refund Policy:
     
     • Attendee can cancel or request refunds for some tickets of the total order
7. Click Save.