Setting Zoom Events cancellation policies

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In the cancellation policy section of your hub, you can set the default cancellation policy for your Zoom Event.

Note: The cancellation policy can be modified when creating an event as well.

Prerequisites for setting Zoom Events cancellation policies 

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Stripe or PayPal Business account is required to create paid events
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to set the event cancellation policy 

  1. Sign in to Zoom Events.
  2. Click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Cancellation Policy.
  5. Under the Single and Drop-in Ticket Cancellation Policy section, set your cancellation policy:
    • Select a refund policy that will be displayed on your event page
      • Attendees can cancel their ticket/drop-in ticket for a full refund 1 hour before the start of the event
      • No ticket cancellations will be accepted, Attendee can request refund later
    • Partial Refund Policy:
      • Attendee can cancel or request refunds for some tickets of the total order
  6. Under the Series Ticket Cancellation Policy section, set your cancellation policy:
    • Select a refund policy that will be displayed on your event page:
      • Attendees can cancel their series ticket for a full refund 1 hour before the start of the series
      • No ticket cancellations will be accepted, Attendee can request refund later
    • Partial Refund Policy:
      • Attendee can cancel or request refunds for some tickets of the total order
  7. Click Save.

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